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● Can you recommend a good ● What time do you open, please? ● Could you help me, please? ● Do you take credit cards?
toy/clothes shop? ● What time do you close, please? ● Could you tell me where the ................ ● Do you give credit?
● Is there a chemists/supermarket in ● What are your opening hours? department is? ● Do you have a loyalty card?
the area? ● Are you open all day? ● Excuse me, I'm looking for a .......... . ● Does it have a warranty?
● Where can I get toothpaste/pet ● Are you open on Sundays? ● Is there somewhere I can try this on, please? ● Can I pay by cheque?
food? ● Does it suit me? ● Do you offer a cash discount?
● Where's the nearest shopping ● Do you have it/them in a (larger/smaller size) ● Could I have a VAT receipt, please?
centre? (different colour), please? ● Could I leave my bags here and pick them up later?
● Do you do alterations?
Answers/Comments ● Do you have a refund policy?
Answers/Comments Answers/Comments
● Is this in the sale?
● We're open 24/7. (24 hours a day / 7 days
● There's a really good bookshop just a week) ● We take all the major credit cards.
Answers/Comments
around the corner. ● We're closed at lunchtime, between 12 ● We only accept cheques with a cheque card.
● You can buy that here in the hotel. and 2pm. ● We are offering 6 months free credit with no
● The best toy shop is in the ● It's too long / short. deposit.
shopping centre. ● It's too tight / loose. ● Sorry, no.
● The nearest one is a few miles away ● We're open from 9am till 6pm, Monday to ● The ladies / gents changing rooms are over ● Yes, certainly.
Friday. there.
● You can bring it back and exchange it or get a
refund within 2 weeks if you keep the receipt.