Interviewing your audience, understanding your customer's problems, and product management tools with Ben Holland. ----- Welcome to episode 299 of The Food Blogger Pro Podcast! This week on the podcast, Bjork interviews Ben Holland about the process of product management and understanding your customers. Building the Right Things for the Right People  When you’re building a product or creating content, it’s sometimes easy to forget that you’re ultimately building or creating to benefit your audience. Ben is here today to talk about the way that product management and interviewing your customers can help inform the direction of your creative pursuits. He’ll give you tips on understanding the value that you deliver to your customers, figuring out what your audience really wants, and asking the right types of questions that can help you build your products. In this episode, you’ll learn: How Ben got his start in game designing What a product manager does Why it’s important to talk to your audience Why you should understand your audience’s problems and what your audience really wants How to bring value to your customers and pivot when needed The tools that Ben uses for product management The types of questions Ben asks customers Resources: Raquel Munzee 298: Book Nook – Six Takeaways from The E Myth Revisited with Bjork Ostrom Clariti The Four Steps to the Epiphany: Successful Strategies for Products That Win Slickstream How does the Customer Development Model work? Simple Green Smoothies The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses Zoom Google Forms Qualtrics Segment FullStory Intercom Kree Ben’s customer research blog posts If you have any comments, questions, or suggestions for interviews, be sure to email them to podcast@foodbloggerpro.com. Learn more about joining the Food Blogger Pro community at foodbloggerpro.com/membership