Engaging customers is something Disney and convenience stores have in common. A former Disney employee-turned-convenience retailer shares how c-store employees can delight and exceed customer expectations each day with positive experiences that build brand loyalty and repeat customers. Related Links: https://www.convenience.org/Topics/HumanResources https://www.convenience.org/events/HR-Forum https://www.convenience.org/events/HR-Executive-Circle https://www.sprintmart.com/employment/ Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS About our Guest: Chris McKinney, Director of Human Resources, Sprint Mart With experience spanning some of the world’s most recognized and admired companies, Chris McKinney now leads Human Resources strategy and operations for a suite of companies: Victory Marketing, LLC (dba Sprint Mart), Burgers & More, Inc. and Morris Petroleum, Inc. Chris believes people are a company’s largest asset and dedicates every moment to providing organizations the tools to develop their people at all levels. Beginning his HR career with The Walt Disney Co. in Learning & Development, Chris has both designed and facilitated multiple training curriculums for The Walt Disney World Resort in Orlando, FL.