65 min listen
259 : Solving Toxic Customer Service Culture
259 : Solving Toxic Customer Service Culture
ratings:
Length:
26 minutes
Released:
Jan 5, 2021
Format:
Podcast episode
Description
We have created a monster. Over the years our quest to please the customer has turned toxic as it ignores the well being of our staff and enables entitled, rude, and even abusive behavior. All this in the name of the miss guided notion that "The customer is always right". In today's episode we will be exploring this toxic customer service culture, what is behind it, what its impacts are, and how to begin the process of replacing it with a heathy culture of boundaries and support that create a great experience for both staff and customers alike. Link: Food and Wine article Related Episodes: The Customer service pro is not Always Right 151 : How to Respond and React to Negative Feedback : 5 Step Process 248 : The 5 Elements of Resourcing your Team 244 : Top 10 Ways to Lose Employees 019 : 10 Reasons to Love the Customer w/ Chris Deferio Need consulting? Reach out! chris@keystotheshop.com The BEST in commercial coffee equipment! www.prima-coffee.com/keys Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service
Released:
Jan 5, 2021
Format:
Podcast episode
Titles in the series (100)
013 : Leadership & Managment Master Class w/ Eva Attia : Leadership / Managment / Hiring / Career / Coffee / Barista Competitions: So you want to be a better leader or manager? Have we got a show for you! On this episode Eva Attia, the Director of Retail Operations for Portland Roasting Coffee, is our guest. Eva is just an amazing professional... by Keys To The Shop : Equipping Coffee Shop Leaders