Well now! Today we are going to get an inside look into one of the biggest and most successful coffee brands in the nation! We are talking with the Co-Founder of Biggby Coffee, Mike McFall! Biggby Coffee was founded in 1995 in Lansing, Michigan a fast-growing $100-million-dollar coffee franchise with 250+ locations across the Midwest and quickly expanding into the East Coast in 2020. Biggby is one of the largest coffee chains in the USA.  Having originally started with Biggby in 1996 as a minimum wage barista, Mike has since held every subsequent position within the company, including his current title as co-Founder and co-CEO (May 2016). Mike believes his time in each of his previous roles has allowed him to form a bond with his employees based on understanding, credibility, and respect. Two decades later, Mike also wrote and published the Inc. Original book, Grind, with the mission to help founders and entrepreneurs take their business concept and turn it into a positive cash-flow business. In the book Mike shares his personal experiences having led Biggby through survival mode, stability, and aggressive growth. In our conversation today we will be hearing the story of both Mike's and Biggby's development from concept to present day and all the failures, lessons, and success in between.  This is a very insightful interview and Mike truly hits on some crucial keys to success that apply to everyone from coffee shops with 1-2 spaces to a large chains with hundreds.   We cover: The beginnings of the business The journey from barista to co-owner Mission and vision Catalyst for changing problematic leadership and management styles What is "Love in the workplace"? Commitment to support Why they chose the franchise model Selecting franchisees  Biggby's keys to a successful store Why people are not the problem Self-awareness  Your impact on others is paramount Links: www.biggby.com https://grindthebook.com   Need consulting? Reach out! chris@keystotheshop.com   The BEST in commercial coffee equipment! www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service