Some people don't get the development they need at home. Working with you is the first opportunity they have to learn how to be professional and get ahead in life.  We all have ability and potential if developed properly. But not everyone gets the development they need to be successful.  As a leader, your responsibility goes beyond technical training. Upfront, let them know what matters. Be clear. Then teach them how to be great.  Developing employees helps your customers, but it also flows out into their personal life.  One of the most satisfying things in your life is the impact you have on other people.  Be a teacher. Not a boss.