19 min listen
Customers Do Not Come First
ratings:
Length:
14 minutes
Released:
Dec 29, 2015
Format:
Podcast episode
Description
Lee Cockerell is considered an expert in customer service. His second book, The Customer Rules, is often used as an example of how to deliver excellent customer service. With that, you may be surprised to learn that Lee does not believe the customer comes first.
Leadership comes first.
An organization must put leadership first to create an environment where people want to work. When you create the right culture, employees will take care of the customer.
If you invest in leadership, and leaders take care of employees, you will see results.
Leadership comes first.
An organization must put leadership first to create an environment where people want to work. When you create the right culture, employees will take care of the customer.
If you invest in leadership, and leaders take care of employees, you will see results.
Released:
Dec 29, 2015
Format:
Podcast episode
Titles in the series (100)
Lee Cockerell's Story: Lee Cockerell discusses his story from an Oklahoma farm to the Executive Vice President of Operations for Walt Disney World. by Creating Disney Magic