Development of Communicative Competence of a Manager by Means of Acmeological Training
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Development of Communicative Competence of a Manager by Means of Acmeological Training - V. V. Voronin
Development of communicative competence of a manager
by means of acmeological training
V. V. Voronin, Y. V. Nikolaeva, A. N. Sysoenko, V. A. Yashayev
Text edition
Copyright © 2014, V. V. Voronin, Y. V. Nikolaeva, А. N. Sysoenko, V. A. Yashayev
All rights reserved. No part of this book may be reproduced, stored, or transmitted by any means—whether auditory, graphic, mechanical, or electronic—without written permission of both publisher and author. Unauthorized reproduction of any part of this work is illegal and is punishable by law.
Moscow 2013
A
The manual presents a scientific analysis of the approaches to the training of formation and development of communicative competence of leading psychologists. Here is also expressed the author's approach to the acmeological training of the development of communicative competence of a manager. The manual will also be useful for those who have already become or will soon become a leader, and those who are seriously engaged in the training issues.
Reviewers:
1. Honoured Lawyer of the Russian Federation, Doctor of legal sciences, Professor A. U. Sadykov.
2. Candidate of Psychological Sciences, Associated Professor Yu. V. Bruy.
Introduction
Today the requirements to the level of competence of a head officer are largely determined by the current conditions of work of head officers and senior managers, such as: changes in the legal and economic conditions of business operations, rapid development of social and political processes, increasing liability to investors, increased pressure from the competitive environment, rapid decrease in the term of tour of a head officerís duty, lack of social security after vacation of a superior position.
In government institutions the requirements to senior managers are even higher. The studies have shown that now counseling in the field of life planning, career development, personal productivity, development strategy and production efficiency improvement are more than ever in demand, but with no development of the head officerís ( senior managerís) communicative competence, everything becomes unlikely to be implemented. To a large extent, the successful operation of a subdivision, directorate, enterprise, industry and Ministry is determined by the level of integrative competence of a head officer. And the basis in the structure of activity of a head officer is made of the ability to self-presentation, skills of interpersonal relations and behavioral aspects of leadership - communicative competence.
Rapid turnover of the management staff, encumbering of leadership positions by people of 30-35 years, this is the reality of today. The research implemented in order to study the latent causes of staff turnover
in the public sector and business structures have shown that more than 47% of the retired during the first two years after being hired could not work because of the conflicts (declared, latent) with the heads of their subdivisions, departments. 19% of them have expressed their actual misunderstanding of the requirements and claims made against them by their head officers. Such statements like: .... well, for him (her) rain is at seven, fine at eleven, you never know what he (she) needs, he (she) does not understand anything and that is why cannot explain
- typical in the respondents' answers.
Appointment of a person to a leadership position is a process determined by many reasons which have no relationship to psychology, but the problems of the one who became a head officer and of those whom he manages are first of all psychological problems.
Development of the market psychological services offering assistance of any experts: from psychoanalysts and psychotherapists to the specialists in organization of counseling and organizational development, is determined by the above mentioned reasons. The ghost of the Peterís Principle
flies over any competent manager depriving of sleep.
The authors have dedicated more than 15 years of their practical activity to the issues of training as a phenomenon of work with people, its structure, methodology and technique of holding. The people, the authors have worked with, were very different, but for the most part, they were managers at various levels, both from business and government institutions. In this paper is given a scientific analysis of the approaches to the training of formation and development of communicative competence of leading psychologists. Here is also given the author's approach to the acmeological training of the development of communicative competence of a manager. Conscious shaping of the trajectory of professional and personal development of a person, ensuring its aiming for the achievement of acme
(top) are most fully revealed by the ideology of acmeological approach to the architectonics of a training. This determines the structure of the approach proposed by us and the formation of role expectations, role representations, and the creation of bifurcation zones
in the training environment.
The manual will also be useful for those who have already become or will soon become a head officer, and those who are serious about training issues.
Section 1. Training as a means of development of communicative competence of a manager
Analysis of the existing approaches to the study of the acmeological training of the development of communicative skills was implemented by us guided by the following logic:
1. Understanding of autopsychological training with an object orientation.
2. Determination of objectives for the development of communicative skills: achievement of communicative competence.
3. Definition of a subjective and personal component in the development of communicative skills: formation of a subject of effective communication (communicator).
4. Definition of an operational and technical component of communication skills.
5. Definition of methodic means of training aimed at creation of communicative skills.
Acmeological training with an object orientation (A. A. Derkach, A. P. Sitnikov, A. S. Guseva, L.A. Stepnova) is based on the elaboration and implementation of a process module for development of autopsychological competence (AC), including subject-personal and content-related components for the development of any kind of competence, including the communicative. Based on this concept, the development of the subject-personal component in the communicative competence involves the formation of the subject of communication - effective communicator, good at optimal self-actualization under the conditions of various forms and types of communication, including professional. Development of the content-related component in the communicative competence is aimed at the formation of basic and subject-oriented communicative skills - operational and technical aspects of communication, providing the subject of communication with effective implementation of communicative goals and objectives.
This module can be taken as the basis for the developing trainings in various areas (including socio-psychological training), ensuring efficient formation of AC.
The basic theoretical prerequisites for the implementation of the process module of autopsychological training of the development of communicative skills include the following provisions (A. A. Derkach, L. A. Stepnova, 2003):
1) autopsychological competence is a meta-competence involved in the development of other types of psychological competence (communicative, socio- perceptional, socio-psychological, managerial, etc.);
2) formation of a common autopsychological individual's ability takes place in the result of the development and accumulation of specific autopsychological abilities (skills and know-how in the field of emotional self-regulation, self-management, self-motivation, etc.);
3) development of AC takes place during