Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    Call Center: A Focus on Customer Service
    Unavailable
    Call Center: A Focus on Customer Service
    Unavailable
    Call Center: A Focus on Customer Service
    Ebook113 pages1 hour

    Call Center: A Focus on Customer Service

    By Gwen Oglesby

    2/5

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Gwendolyn Oglesby has built her entire career working in customer service, creating memorable employee-customer experiences and positive work environments. Managing employees, assisting customers, building a team culture- she's done it all. Now she's ready to share her experience with other call center professionals and equip readers with the tools and knowledge she's acquired on the line.Call Center teaches managers how to train, motivate, and encourage employees to reach their full potential through Oglesby's personal experience and inspiring professional philosophies. Each chapter features statistics, personality profiles, and thought-provoking questions designed to engage readers in the anatomy of a healthy workplace. A workplace's success depends on the cooperation between management and employees. At the end of the day, customer service is not just about serving the customer; it means serving your team as well.
    LanguageEnglish
    PublisherBrown Books Publishing Group
    Release dateOct 18, 2016
    ISBN9781612549569
    Unavailable
    Call Center: A Focus on Customer Service
    Author

    Gwen Oglesby

    Gwendolyn Foster Oglesby has over 15 years managing call center teams of various fortune 500 companies. It is during this time she realized her passion for customer service and began to cultivate her platform for customer service awareness. A native of Jacksonville, Florida a city known for its concentrated amount of call centers she began to notice the dynamics, behaviors and drivers were strikingly similar within call centers. It is her sincere desire that employees present a positive work ethic and professional image in the workplace. Gwen holds a bachelors in Business Administration from the University of North Florida in Jacksonville, Florida.

    Related to Call Center

    Related ebooks

    Workplace Culture For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      30 Ingredients To Success

      Jul 3, 2019

      The managing director of Prima Group and independent director of Caring Pharmacy Group—honoured with a Global Leadership Award for Leadership Excellence in Pharmaceutical Supplies 2017 The country manager of AmorePacific Malaysia has expanded multip

      7 min read

    • Article

      At Your Service

      Feb 20, 2024

      At Your Service
      4 min read

    • Article

      All In A Day’s Work

      Jul 31, 2022

      All In A Day’s Work
      6 min read

    • Article

      Faith at Work

      Mar 1, 2023

      Ken Blanchard and I have shared the platform at a training industry conference a dozen times over the years. The topic is always the same: faith at work. More than 1,000 people joined us one afternoon after a full day of other events. During my part

      2 min read

    • Article

      Caring for Clients

      Dec 31, 2019

      Caring for Clients
      3 min read

    • Article

      Interview with: Mimi Nicklin

      Jul 4, 2022

      Interview with: Mimi Nicklin
      4 min read

    • Article

      10 LESSONS From Ten Years In Business

      May 27, 2019

      This year my baby turns ten, and it feels like a good opportunity to take stock, reflect, and look at some of the lessons I’ve learned from the past decade. Having a business is very much like having another family member. It can be an emotional roll

      4 min read

    • Article

      2023 WOMEN in BUSINESS

      Aug 1, 2023

      2023 WOMEN in BUSINESS
      14 min read

    • Article

      Find Your Idea

      Mar 9, 2021

      Find Your Idea
      4 min read

    • Article

      Winning Letter

      Mar 24, 2023

      OUR cover story this week reminded me of one of my favourite book quotes. It’s from a heartwarming, quirky novel called Anxious People by Fredrik Backman (a great option for a weekend on the couch with lots of hot chocolate). It moved me the very fir

      5 min read

    • Article

      Helping Empower Women

      Dec 17, 2019

      Helping Empower Women
      5 min read

    • Article

      Brain Trust

      Jul 11, 2019

      The best career advice I received was to overcommunicate, underpromise, and overdeliver. It’s easy to fall into the trap of assuming people have the same level of skill and knowledge as you on a subject, but often this is not true. If you’ve been wor

      4 min read

    • Article

      The Truth About OK Leadership

      Jul 11, 2019

      It’s easy to pick out truly bad examples of leadership. In every organisation you may be part of – from the parent-teacher cooperative to the leaders of nations – there are inept leaders who seem to have cajoled or manipulated their way into their ro

      4 min read

    • Article

      Don’t Come to My Meeting

      Sep 19, 2023

      Don’t Come to My Meeting
      2 min read

    • Article

      Building Credibility in Business

      Dec 31, 2019

      Building Credibility in Business
      3 min read

    • Article

      It’s Always Up to You

      Dec 31, 2019

      It’s Always Up to You
      5 min read

    • Article

      Christi Beth ADAMS

      Aug 1, 2022

      Christi Beth ADAMS
      2 min read

    • Article

      Q&A

      Jan 1, 2023

      When you joined Fortune magazine in 2000, describe the culture you encountered. I was really lucky to get that job straight out of college. I was assigned to work for an experienced editor at large, so I had a built-in mentorship situation, which was

      6 min read

    • Article

      Lessons Learned

      Feb 7, 2020

      Lessons Learned
      5 min read

    • Article

      Be a Manager. Be a Mentor. Understand the Difference

      Jun 1, 2017

      You can dish out advice to anyone. But to be a good mentor, you need to learn to listen first

      2 min read

    • Article

      Secrets Of Success

      Mar 24, 2021

      How many times have you read that agencies are dead, that they’re being replaced by in-house creative departments run by clients themselves? Although this may be true, I believe the future for agencies is a world of rainbows and unicorns. Let me expl

      3 min read

    • Article

      Neil Piper

      Oct 13, 2022

      Neil Piper
      6 min read

    Reviews for Call Center

    2/5

    1 rating1 review

    What did you think?

    Tap to rate

    Review must be at least 10 words

    • 2/5
      Very good book, thank for al the information. I will share this with my colegues.