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    IT Asset Management: A Practical Guide for Technical and Business Executives
    IT Asset Management: A Practical Guide for Technical and Business Executives
    IT Asset Management: A Practical Guide for Technical and Business Executives
    Ebook149 pages1 hour

    IT Asset Management: A Practical Guide for Technical and Business Executives

    By Thejendra Sreenivas

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    About this ebook

    IT Asset Management is often considered a boring and low-grade task by many technical executives, CTOs, and even CIOs. This is because most technical staff in many organizations hates getting involved in the commercial and financial aspects of managing IT assets as they think this is just a glorified storekeeper job. Such misconceptions result in frequent battles between the finance, audit, and technical departments. However, IT asset management is an extremely crucial function of any organization and must be given the highest importance possible by the senior management. An IT asset manager’s job is a powerful position that can help organizations to save costs, ensure material discipline, offload asset activities from technical staff who may not be qualified or interested in doing such activities, ensure physical and data security, help in budgeting, and supervise the complete lifecycle of IT assets used in an organization. Secondly, it’s not a mere storekeeper’s job as many executives fear and this book will show why.

    This book simplifies the procedures and processes used to successfully implement a workable IT asset management department in an organization. It removes any doubts or uncertainties about how it can be easily achieved with the help of a simple combination of qualified internal members of staff, contractors, external consultants, and some common sense.

    To make it easy for the reader to implement asset management, no IT jargon or theoretical standards are mentioned in the main contents of this book. This is because the book is intended to be a purely practical guide and also the concepts explained have no shelf life. Simplicity should be the hallmark of any IT support department. If you make things simple, then all your customers will appreciate it. If you make things complex and bureaucratic, then only you will appreciate it.

    Unless stated otherwise, the names of any companies or people mentioned in any examples are fictitious. Where names of actual companies and products are mentioned, they are the trademarks of their respective organizations.

    LanguageEnglish
    PublisherThejendra Sreenivas
    Release dateJan 12, 2020
    ISBN9780463006351
    IT Asset Management: A Practical Guide for Technical and Business Executives
    Author

    Thejendra Sreenivas

    Thejendra Sreenivas is a Technology manager with nearly 28+ years of experience in the IT industry handling a variety of technical roles & projects. He is also an Author and Life Skills coach. He offers personalized coaching in Self-Publishing, Financial Literacy, IT Asset Management, and various Self-Improvement concepts. He has also written 20+ mild & wild books on a number of subjects. His inspiration for writing unique books comes from Toni Morrison who said, “If there is a book that you want to read, but it hasn’t been written yet, then you must write it.”Please visit his web cave - www.thejendra.com for details of his books, articles and coaching information.

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      Book preview

      IT Asset Management - Thejendra Sreenivas

      Acknowledgments

      My first thanks go to Toni Morrison, a famous American author, and recipient of countless awards including the Nobel and Pulitzer prizes, who first planted the incredible seeds of writing a book in my head. Even though I have never met her it was her amazing quote, "If there is a book that you want to read, but it hasn’t been written yet, then you must write it," that inspired and motivated me to write articles and books nearly two decades ago.

      My second thanks go to my family members, friends, neighbors, and relatives for helping me accomplish this literary feat by completely forgetting or ignoring me on countless weekends while I was pounding on my keyboard with wild ideas setting my head on fire.

      My third thanks go to the various bits and pieces of enlightenment gained from dealing with countless people over the years, opening all the mental taps, personal and witnessed experiences, pleasant and nasty encounters, rational and irrational thoughts in solitude, wake-up calls, famous quotes, and most importantly those bizarre ideas being mysteriously pumped into my brain by a naughty higher power. So, a lot of earthly and cosmic folks have directly or indirectly contributed to the flow of thoughts presented in this and all my other books.

      Thejendra Sreenivas

      Book Publishing Coach

      www.thejendra.com

      T:\THEJENDRA-PRODUCTION\BOOKS-MAGAZINE-2021\LOGOS\DIVIDER1.png

      About the Author

      Good day. My name is Thejendra Sreenivas. I was a Technology Manager in the IT industry for nearly 30 years. Before entering the IT industry, I was also an electronics lecturer for a short duration.

      I have written and self-published 35+ books on various subjects. All my books are available in both Paperback and eBook on all global book retailers. I am also the Editor and Publisher of a font-optimized digital magazine called Self Improvement International which contains articles on personal development, workplace issues, humor, writing, and publishing.

      I am now a Book Publishing Coach and offer services like Assisted Self-Publishing, Manuscript Formatting, Facebook Ads, Ghostwriting, One Page Websites, Article Writing, and Podcast Creation. In addition, I also offer Personal Development Coaching.

      Please visit my web cave - www.thejendra.com or www.author-world.com for details of my books, magazine, and coaching information.

      T:\THEJENDRA-PRODUCTION\BOOKS-MAGAZINE-2021\LOGOS\DIVIDER1.png

      Review Request

      Thank you for buying and reading my book! If you enjoyed this book or found it useful, I would be very grateful if you would post a short review online and also share it with your friends, coworkers, relatives, and your social media platforms.

      T:\THEJENDRA-PRODUCTION\BOOKS-MAGAZINE-2021\LOGOS\DIVIDER1.png

      Preface

      IT Asset Management is often considered a boring and low-grade task by many technical executives, CTOs, and even CIOs. This is because most technical staff in many organizations hates getting involved in the commercial and financial aspects of managing IT assets as they think this is just a glorified storekeeper job. Such misconceptions result in frequent battles between the finance, audit, and technical departments. However, IT asset management is an extremely crucial function of any organization and must be given the highest importance possible by the senior management. An IT asset manager’s job is a powerful position that can help organizations to save costs, ensure material discipline, offload asset activities from technical staff who may not be qualified or interested in doing such activities, ensure physical and data security, help in budgeting, and supervise the complete lifecycle of IT assets used in an organization. Secondly, it’s not a mere storekeeper’s job as many executives fear and this book will show why.

      This book simplifies the procedures and processes used to successfully implement a workable IT asset management department in an organization. It removes any doubts or uncertainties about how it can be easily achieved with the help of a simple combination of qualified internal members of staff, contractors, external consultants, and some common sense.

      To make it easy for the reader to implement asset management, no IT jargon or theoretical standards are mentioned in the main contents of this book. This is because the book is intended to be a purely practical guide and also the concepts explained have no shelf life. Simplicity should be the hallmark of any IT support department. If you make things simple, then all your customers will appreciate it. If you make things complex and bureaucratic, then only you will appreciate it.

      Unless stated otherwise, the names of any companies or people mentioned in any examples are fictitious. Where names of actual companies and products are mentioned, they are the trademarks of their respective organizations.

      Chapter 1: Introduction to ITAM

      The head of technology (HoT) of a large organization was once presenting his department’s activities to the CEO and other senior managers. During the presentation, the HoT claimed that he is responsible for successfully supporting and managing 35,000+ computers in the company. The CEO was puzzled and asked one simple question, Mr. HoT, we have only about 28,000 employees, including contractors and consultants, in our company. Why do we have 35,000+ computers with us? The HoT was unable to answer this question and was soon bombarded with many other tough questions. As a result of this discussion, the management and the HoT initiated a full-fledged audit and found several shocking facts.

      The company had no dedicated department or employees to manage its huge number of expensive IT assets.

      No centralized IT purchasing existed. Each department was doing its own budgeting and purchases. If a computer or some other equipment stopped working, they would simply order a new one, and discard the old one in some cupboard.

      Many employees had more than one computer, one in the office and one at home.

      Hundreds of laptops and other portable items were untraceable, locked in personal cupboards, or maybe stolen.

      Items from multiple purchase orders were mixed up.

      Several computers and other equipment were out of warranty or support by the vendors.

      Payments to several vendors were pending and invoices untraceable. Everybody was passing the buck with no accountability.

      The finance and audit departments were unable to get satisfactory answers from the technical departments for the financial accounting of IT assets.

      Hundreds of obsolete and unused equipment were lying all around the building with no accountability.

      Software licensing was a mess with no count of how many licenses were actually required. Support payments were being done for software licenses that were no

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