How to Get the Right Diagnosis: 16 Tips for Navigating the Medical System
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About this ebook
“If you, or one of your loved ones, has a complex, chronic illness, you need to read this book. You are not alone if you fear your medical problems are misunderstood.” ―Dr. Jeanne Shiffman, MD, Well Being―Being Well, Integrative and Family Medicine
#1 Bestseller in Men's Health
Many know from experience that getting an accurate medical diagnosis can be difficult. Take it from Randy Pherson, who struggled with a medical condition for five years before getting a proper diagnosis―and once he did, had to undergo a major surgery to save his life.
Learn to leverage the system. As traumatic as Pherson’s situation was, it is not an isolated experience. He decided to help others facing similar situations. Applying his analytical skills honed as a CIA senior intelligence officer, Pherson offers precise, analytical techniques for using the medical system to your advantage.
Lessons that could save your life. Because of the sheer number of patients doctors and medical staff see each day, it can be difficult to get the medical attention you deserve. Pherson cites a network of individuals who have tried, both successfully and unsuccessfully, to navigate the medical system. By using their stories as examples, Pherson gives value to their experiences and provides lessons learned to potentially save lives.
Inside find:
- 16 tips for navigating the medical system
- How to better describe your pain and the specific questions to ask your doctor
- Techniques to spur a correct diagnosis and obstacles to overcome when seeking treatment
- Tips for building an effective partnership with your doctor
If self-help and medicine books such as Lab Values, Diagnosis, How to Be a Patient, How Doctors Think, Attending, or The Patient Will See You Now have been valuable, then Randy Pherson’s How to Get the Right Diagnosis is the next book for you.
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How to Get the Right Diagnosis - Randolph H. Pherson
Praise for How to Get the Right Diagnosis
If you, or one of your loved ones, has a complex, chronic illness, you need to read this book. You are not alone if you fear your medical problems are misunderstood. This book, written by an analyst of the highest caliber, Randolph Pherson, teaches you how to take charge of your own healthcare in an organized, structured way. As a physician, I am happy to give my strong endorsement to Mr. Pherson’s advice that you need a doctor who will spend time with you and will look for root causes of symptoms. Follow Pherson’s advice: if both the doctor and the patient ask a lot of questions to get a complete picture, then, chances are, you will discover the true diagnosis.
—Dr. Jeanne Shiffman, Well Being–Being Well, Integrative and Family Medicine
Mr. Pherson deftly applies his decades of experience practicing, developing, and teaching the art of intelligence to the life and death issue of accurate medical diagnoses. He goes beyond the message that patients must advocate for their health to provide a practical roadmap for partnering with medical professionals to solve non-obvious medical challenges. His book is a must read for medical professionals to ensure they are challenging their assumptions and considering alternative scenarios. But more importantly, it is a must read for anyone facing a seemingly undiagnosable, but potentially life-threatening medical issue.
—Fran Moore, former Director of Intelligence, Central Intelligence Agency
Doctors want to be thought of as all-knowing, but they cannot be all-knowing, since the screening testing they prescribe often leaves a large level of doubt. Physicians should offer more information to the patient specific to that level of doubt, but often, they do not take the time to explain
false normals that can occur at rates as high as 20 percent. Randy’s story is a great example of why all of us, as patients, need to demand full disclosure on all medical testing and insist on clear answers about tests that are not perfect.
—Doug Boyink, MD, Fellow, American College of Emergency Physicians
Randolph Pherson’s distinguished career as a senior intelligence officer and author has had a significant impact internationally on the professionalisation of analysts working in national security and law enforcement. This time, he applies, in a novel and personal way, the critical thinking and tradecraft knowledge he has gained in the intelligence world to improving the diagnostic skills of the medical profession. The book is a must read for an increasingly time-starved and hyper-specialised medical profession and a useful resource for patients seeking better health advocacy with their doctors.
—Patrick F. Walsh, Associate Professor, Charles Sturt University, Australia
How to Get the Right Diagnosis
Also by Randolph H. Pherson
Structured Analytic Techniques for Intelligence Analysis, 3rd ed., Randolph H. Pherson and Richards J. Heuer, Jr., Washington DC, CQ Press/SAGE Publications, 2021.
Critical Thinking for Strategic Intelligence, 2nd ed., Katherine Hibbs Pherson and Randolph H. Pherson. Washington, DC: CQ Press/SAGE Publications, 2017.
Cases in Intelligence Analysis: Structured Analytic Techniques in Action, 2nd ed., Sarah Miller Beebe and Randolph H. Pherson. Washington, DC: CQ Press/SAGE Publications, 2015.
Handbook of Analytic Tools and Techniques, 5th ed., Randolph H. Pherson. Tysons, VA: Pherson Associates, 2019.
Analyst’s Guide to Indicators, Randolph H. Pherson and John Pyrik. Tysons, VA: Pherson Associates, 2018.
Analytic Briefing Guide, Randolph H. Pherson, Walter Voskian, and Roy A. Sullivan, Jr. Reston, VA: Pherson Associates, 2018.
Analytic Production Guide, Walter Voskian and Randolph H. Pherson. Reston, VA: Pherson Associates, 2016.
Analytic Writing Guide, Louis Kaiser and Randolph H. Pherson. Reston, VA: Pherson Associates, 2014.
Intelligence Communication in the Digital Era: Transforming Security, Defence and Business, Rubén Arcos and Randolph H. Pherson, editors. London: Palgrave Macmillan, 2015.
Rethinking Intelligence: Richards J. Heuer, Jr.’s Life of Public Service, Richards J. Heuer Jr., Randolph H. Pherson, editor. Tysons, VA: Pherson Associates, 2018.
To order any of these publications, go to:
shop.globalytica.com/collections/publications
How to Get the Right Diagnosis
16 Tips for Navigating the Medical System
Randolph H. Pherson
Mango Publishing
Coral Gables
Copyright © 2020 Randolph H. Pherson
Published by Mango Publishing, a division of Mango Media Inc.
Editor: Freesia McKee
Cover Design: Adriana Gonzalez
Layout and Interior Design: Jermaine Lau
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How to Get the Right Diagnosis: 16 Tips for Navigating the
Medical System
Library of Congress Cataloging
ISBN: (p) 978-1-64250-176-6 (e) 978-1-64250-177-3
BISAC: MED074000, MEDICAL / Physician & Patient
LCCN: 2019948634
Printed in the United States of America
To those in the 5 percent club
who died not knowing they were members.
Table of Contents
Foreword by Sandy Ibrahim, MD
Foreword by John Gannon
Preface
Chapter 1
An Undiagnosed Illness
Chapter 2
Five Techniques to Spur a Correct Diagnosis
Chapter 3
Five Obstacles to Anticipate
Chapter 4
Six Tips for Building a Partnership
Chapter 5
An Unexpected Outcome
Epilogue: Engaging Your Doctor
Appendix A: Multiple Hypothesis Generation
Appendix B: Analysis of Competing Hypotheses
Appendix C: Indicators Generation
Appendix D: Key Assumptions Check
Appendix E: Premortem Analysis
Appendix F: Structured Self-Critique
About the Author
Foreword by
Sandy Ibrahim, MD
In medical school, one of the questions I was taught to ask a distressed patient was, Do you have a sense of impending doom?
What a silly thing to say, I thought. Who even talks like that? I have labs and tests that will answer that question better. ECGs, for example, can tell me much more than a patient could ever relate. I practice in the nation’s capital, and it is easy to send a patient down the street for fancy imaging, nuclear tests, or even the million-dollar workup,
paid for by his insurance.
That being the case, why would I ask such a ridiculous question? Why would I put my diagnosis at the mercy of a patient’s answer to this outdated textbook question? Who would know best? The patient or a trained physician?
By the time Randy Pherson walked into my office, I had run out of diagnostic testing options that would explain his ever-persistent shortness of breath. We had spent five years exhausting the pathways of modern medicine. I had sent him to multiple specialists who ordered scores of diagnostic tests and prescribed multiple treatments. Unfortunately, every path led to a dead end. So, I fell back to asking that old school question: Does Randy exhibit a strange sense of impending doom?
Asking that question likely saved his life that day. Randy was tired, frustrated, and at the end of his rope. His face had that look of impending doom, which I had learned about but never encountered until that day. I told him to drive immediately to an emergency room. He protested, saying he would go right after two appointments that afternoon. I countered in no uncertain terms: You must pick a hospital and drive there now. Non-negotiable.
Over the course of my career, I learned that no matter what diagnostic tools doctors have at their fingertips, the most important route to effective treatment is old-fashioned face-to-face communication, eye contact, and spending quality time with your patients. Specialists should treat the patient, not just order and process test results.
Randy and I are grateful that one emergency room doctor listened to him—although it took a lot of prodding. Physicians need to talk—and better yet, listen—to the patient. They should ask open-ended questions, despite time constraints. They should encourage patients to tell their story instead of just responding to their questions. Doctors need to review patients’ data, not just focus on their test results. They should pick up the phone and converse with specialists. Above all, doctors need to learn how to collaborate, brainstorm, and personally engage. It could prove the difference between life and death for those tough
cases that comprise Randy’s 5 percent.
Patients have much to learn from Randy’s story as well. They should take responsibility for their own bodies and embrace the concept of preventative medicine. Patients should get annual exams so their doctor has a baseline for tracking their health. The average primary care provider has over three thousand patients under his or her care, and it is hard to remember everyone. If you see your doctor annually to get that wellness exam, we will remember you when you return and need our help. The wellness visit is our opportunity to engage and learn about you and your lifestyle when you are well. When you come in with a medical problem—as in Randy’s case, with severe shortness of breath—then your doctor can better gauge the severity of your condition.
With Randy, the objective findings did not match the subjective complaints, but I knew him and saw him often for well visits and sick visits. That knowledge buttressed my confidence in my belief that something was very, very wrong. Doomsday wrong.
As a primary care provider, I am forever humbled by the limitations of modern medicine and amazed at the human body’s ability to adapt. What follows is Randy’s story of persistence, physical adaptation, and lessons learned in his (our) journey through the pitfalls of modern medicine. I am grateful he is here to share his story with all of you.
Sandy Ibrahim, MD
Medical Director, Inova VIP360
Fairfax, Virginia
January 31, 2019
Foreword by John Gannon
Randy Pherson and I were fellow analysts and friends over long careers at the CIA. We worked together closely in the final years of our careers on the National Intelligence Council where I served as chairman for four years. Randy was an outstanding National Intelligence Officer (NIO) for Latin America during a turbulent time in the region. He was widely respected for his energetic advancement of analytic tradecraft in the information age and for his aggressive outreach to outside sources of expertise in the early post-Cold War period—passions that he brought to improving the quality of analytic tradecraft after retiring from the CIA.
In his thought-provoking book, How to Get the Right Diagnosis, Randy notes that intelligence analysts and medical personnel face similar challenges in collecting reliable data to reduce uncertainty and sharpen diagnoses. He reveals how the methodologies and practices he