Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    How to deal with rude customers
    How to deal with rude customers
    How to deal with rude customers
    Ebook21 pages11 minutes

    How to deal with rude customers

    By Wolfgang Riebe

    ()

    Read preview

    About this ebook

    A short booklet containing practical tips for anyone dealing with the public, hospitality, tourism and service industry. Easy tips on how to cope and deal with rude and nasty customers that you may encounter in your job on a daily basis under th following headings:
    Never Get Emotionally Involved
    Understanding The Root Cause Of The Problem
    Finding A Solution
    Final Coping Mechanisms For You.

    LanguageEnglish
    PublisherWolfgang Riebe
    Release dateAug 12, 2019
    ISBN9780463483275
    How to deal with rude customers
    Author

    Wolfgang Riebe

    Wolfgang began his career as a magician on British television on BBC & ITV, later traveling around the world as a headline act on cruise liners before tackling expeditions throughout the Arctic & Antarctic where he performed world-class illusions to thousands of international passengers.In later years he relocated to Cape Town from where he focused on the EMEA market combining strategically planned illusions with speaking in order to reinforce corporate messaging throughout Africa, Europe and the Middle East. He completed a thesis in Complexity Thinking and its affect on Innovation amongst leadership in multi-national organisations at the York St John university in the UK.In 2012 the National Speakers Association (NSA) awarded Wolfgang the CSP (Certified Speaking Professional) designation, which is the highest award given to any professional speaker in the speaking world. This designation is currently only held by less than 800 professional speakers globally.His passion is to share life truths and connect people through logical thinking and fun, as can be validated through his You Tube channel (inspiringtheworld) with over 1000 videos. In 2015 he appeared as a TEDx speaker and is currently based in Geneva, Switzerland where he focuses on the English Speaking meetings & events market and has performed in over 165 countries during the last 30 years.From symposiums, conferences, strategic planning sessions, cruise liners, television to expeditions, his vast variety of incredible life experiences make him the perfect host as your Keynote Speaker, Master of Ceremonies and Celebrity Comedy Entertainer, turning your whole event into an unforgettable sophisticated experience where creates Memorable Magical Moments for everyone.

    Read more from Wolfgang Riebe

    Related to How to deal with rude customers

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Baby Boomers Have Financial Superpowers

      May 8, 2018

      Albert Einstein is credited with saying that compound interest is "the most powerful force in the universe." I would add that education, combined with the miracle of compounding, may be the real power we are seeking. Who can have this superpower?

      3 min read

    • Article

      Treating Everyone Like Rock Stars

      Dec 24, 2020

      Treating Everyone Like Rock Stars
      1 min read

    • Article

      Small Business Finance

      Mar 31, 2020

      Small Business Finance
      3 min read

    • Article

      Sales Volume Or Sales Value: Which Is Best For You?

      Jun 24, 2019

      IN THIS instalment of our ‘8 levers of sales growth’ series we tackle the decision between aiming for a greater volume of new sales versus increasing the value of each sale. In some respect, this decision comes down to how many new sales can your bus

      2 min read

    • Article

      What Have You Learned From Business Mistakes?

      Oct 4, 2021

      Asif Ahmed Managing Director of Acclivity and author of The Finance Playbook for Entrepreneurs www.acclivity.co “When I first started out in business, I hadn’t fully appreciated the importance of having contracts in place to support every legal relat

      7 min read

    • Article

      Your Business Needs a Succession Plan: Here Are the Basics

      Nov 11, 2020

      In Part 1 and Part 2 of this series on selling your business, we’ve examined the questions facing owners who entered 2020 ready to make their move, breaking down how the COVID-19 pandemic changes the situation and how to increase a business’s value i

      3 min read

    • Article

      4 Deploy Stronger Value Propositions Within A Sales Organisation Maturity Framework

      Jun 30, 2021

      ThinkSales' Sales Organisation Maturity Framework Mature Sales Organisations are built on a state of optimisation that is agile and iterative. This is the path they follow. • Your Sales Organisation has not defined a ‘value-led’ proposition. In clien

      2 min read

    • Article

      Selling Ain’t Telling

      May 5, 2020

      A former editor and founding CEO of the ad agency Droga5, Andrew Essex is currently the CEO of Plan A, a marketing services holding company, the author of The End of Advertising, and a recognized authority on branding and brand storytelling. In this

      4 min read

    • Article

      Choosing Sales Activity That Determines The Best Outcome

      May 27, 2019

      IN THE NEXT look at our “8 levers of sales growth” series I tackle the decision between doing more volume of sales activity generally or focusing on more targeted sales activity. It seems like a simple answer, but it isn’t always as obvious as you’d

      2 min read

    • Article

      How To Grow Your Small Business

      Jul 4, 2019

      IT WASN’T UNTIL KATY AND CHARLIE started to scale up Sunbeam Jackie that they were forced to make some important decisions, including whether to manufacture the parasols abroad. ‘The parasols are expensive to make so we needed to get the production c

      2 min read

    • Article

      Fastest-growing Brands

      Mar 9, 2021

      Fastest-growing Brands
      1 min read

    • Article

      Grow Your Startup

      May 26, 2022

      Grow Your Startup
      6 min read

    • Article

      Letter Of The Month

      Apr 28, 2022

      I have to respectfully disagree with Phil Slade’s article, “Why nice people often finish last” (March 2022). Phil needs to check his male privilege when highlighting his own experiences with negotiating. Research consistently demonstrates that women

      1 min read

    • Article

      Two Powerful Ways To Grow Your Sales

      Apr 22, 2020

      If you have ever failed, you know something that those who never tried don’t. You learn much more from failure than you do from success. If you pay attention. However, salespeople are failing every day and missing the opportunity to learn. I’ve disti

      2 min read

    Related categories

    Reviews for How to deal with rude customers

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      How to deal with rude customers - Wolfgang Riebe

      Publisher:

      MindPower Publications

      www.mindpowerpublications.com

      Layout, Drawings & Cover Design: Elof Gribwagen

      ISBN: 9780463483275

      Copyright © 2019

      by Wolfgang Riebe www.wolfgangriebe.com

      This E-Book is copyright under the Berne convention. No part of this book may be reproduced in any form, or by any means, without prior permission in writing from the author and publisher.

      ALL RIGHTS RESERVED

      Disclaimer

      The Publisher has strived to be as accurate and complete as possible in the creation of this report, notwithstanding the fact that he does not warrant or represent at any time that the contents within are accurate due to the rapidly changing nature of the Internet.

      The Publisher will not be responsible for any losses or damages of any kind incurred by the reader whether directly or indirectly arising from the use of the information found in this report.

      This

      Enjoying the preview?
      Page 1 of 1