Checking in? I talk to Dasa Fabjan about how the attractiveness of hotel guests can influence the service they receive. We'll also find out why the size of your Christmas bonus might be linked to your appearance. Download the MP3 Rate me!
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Paid and Pretty
Hotel receptionists are often asked to project an attractive appearance, but do they also pay attention to the appearance of their customers? Linford Butler/FlickrThe articles covered in the show: Fruhen, L. S., Watkins, C. D., & Jones, B. C. (in press). Perceptions of facial dominance, trustworthiness and attractiveness predict managerial pay awards in experimental tasks. The Leadership Quarterly. Read summaryKnežević, M., Tomka, D., Bizjak, B., Fabjan, D., & Kukulj, S. (2015). The physical appearance of hotel guests: The impact on service providers’ communication and quality of service. International Journal of Hospitality Management, 51, 8-14. Read summary