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    Perfect Phrases for Documenting Employee Performance Problems
    Perfect Phrases for Documenting Employee Performance Problems
    Perfect Phrases for Documenting Employee Performance Problems
    Ebook174 pages2 hours

    Perfect Phrases for Documenting Employee Performance Problems

    By Anne Bruce

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    About this ebook

    Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

    • Ways to enhance customer service in any business
    • Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture
    • The best answers to a wide range of interview questions
    • Tips for documenting performance issues and conducting face-to-face reviews

    This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

    LanguageEnglish
    PublisherMcGraw-Hill Education
    Release dateJun 8, 2005
    ISBN9780071762717
    Perfect Phrases for Documenting Employee Performance Problems

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      Book preview

      Perfect Phrases for Documenting Employee Performance Problems - Anne Bruce

      Perfect Phrases for Documenting Employee Performance Problems

      Other Books in the Perfect Phrases Series

      Perfect Phrases for Cover Letters

      by Michael Betrus

      Perfect Phrases for Managers and Supervisors

      by Meryl Runion

      Perfect Phrases for Customer Service

      by Robert Bacal

      Perfect Phrases for Performance Reviews

      by Douglas Max and Robert Bacal

      Perfect Phrases for the Perfect Interview

      by Carole Martin

      Perfect Phrases for Resumes

      by Michael Betrus

      Perfect Phrases for Motivating

      and Rewarding Employees

      by Harriet Diamond and Linda Diamond

      Perfect Phrases for Documenting Employee Performance Problems

      Anne Bruce

      Copyright © 2005 by The McGraw-Hill Companies, Inc. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

      The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-145407-0, MHID: 0-07-145407-1.

      All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps.

      McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative please e-mail us at bulksales@mcgraw-hill.com.

      TERMS OF USE

      This is a copyrighted work and The McGraw-Hill Companies, Inc. (McGraw-Hill) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGraw-Hill’s prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms.

      THE WORK IS PROVIDED AS IS. McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGraw-Hill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGraw-Hill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGraw-Hill has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGraw-Hill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise.

      Contents

      Preface

      Acknowledgments

      Introduction

      How Organizations First Came to Document Performance Problems—Its Purpose and Its Peril

      It’s How We Document and Constructively Relay Feedback to People That Counts

      Feedback—It’s a Two-Way Street

      Why Documenting Performance Problems Is a Positive Step to Continuous Learning and Greater Opportunity

      The Organization’s System Produces People’s Ultimate Behaviors

      Part One. Indispensable Communications Tools

      Beware of the Trauma You May Cause When Documenting Performance Problems

      Let Performance Problems Be Your Organization’s Strength Finders

      Perfect Phrases in Performance Areas Where Problems Are Most Common

      Communications Skills

      Punctuality

      Decision Making

      Empowerment and Delegation

      Technical Skill Development

      People Skills and Relationship Building

      Coaching Others

      Customer Care

      Attitude

      Handling Personal Problems

      Creativity and Innovation

      Meeting Deadlines

      Leadership Skills

      Negotiation Skills

      Appearance

      Self-Esteem and Confidence

      Efficient Use of Time

      Problem Solving and Conflict Resolution

      Teamwork

      Emotional Intelligence

      Overall Productivity

      Loyalty

      Resistance to Change

      Project Management

      Safety

      Goal Setting

      Motivation and Morale Building

      Common Sense and Good Judgment

      Personal Growth and Development

      Professional Growth and Intentional Learning

      Part Two. Lessons from the Best

      World-Class Organizations: Their Perfect Phrases, Strategies, and Unique Approaches to Preventing Employee Performance Problems

      Part Three. Additional Tips and Techniques

      Fast and Easy Ways for Measuring Improvement Resulting from Well-Documented Performance Issues

      Tips for Documenting Performance Problems Within Teams

      Conclusion. Minding the Gap Between Performance Problems and Optimum Performance!

      Appendix A. Sample Performance Builder

      How to Use the Performance Builder

      Measuring the Value of Professional Development and Training

      Appendix B. Problem-Solving Toolkit to Raise Perfect Phrases

      Preface

      I firmly believe in a quote I once read by Dr. Maya Angelou that seems to fit the greater purpose of this book. The quote goes like this: The area where we are the greatest is the area in which we inspire, encourage, and connect with another human being. For me, this seems to sum up the reason not only for this book on perfect phrases for documenting employee problems but for all of the books available in this Perfect Phrases series.

      This book is a communications tool for managers and leaders everywhere—a fast, easy-to-reference, real-world field guide to making positive behavioral changes in the workplace through the identification of a wide variety of performance challenges and then getting to their concise and straightforward documentation. This is done through a process sometimes referred to as listing, or listmania—the basic methods for crafting power phrases filled with short, focused expressions that are direct and to the point. Why is this process important? It is important because we live in a world with lots of rules, policies, and convoluted explanations— explanations that no one can understand, let alone really and truly care about. On top of this, managers today are being faced with breakneck-speed requirements at which to manage and lead where fast and practical is the mantra and where ready-references for supervisors and managers at all levels is a much-needed and appreciated survival tool.

      If you’re a manager who wants to more effectively document performance issues and then follow up with helpful feedback, then this book is for you. Perfect Phrases for Documenting Performance Problems sets a positive and motivating example of how to document performance challenges in a quick, yet appropriate, written format. In addition, it offers reader-friendly tips and tools that I have gathered over decades of experience while working with the finest managers and leaders from some of the world’s top organizations. You will find that all of these techniques help promote individual growth and learning, as well as personal and professional development in a turn-of-the-century workplace filled with tough challenges that can befall anyone.

      Therefore, I am providing for you here a simple-to-follow, specific

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