If it's not great there's a really good chance your new customers will never want to do business with you again. Joey Coleman took the stage at Elevate 2018 to show everyone just how powerful that short amount of time can be for your business. Your only chance is to be obsessed with your agencies on-boarding process to constantly reaffirm their decision. The less you do the more fear and anxiety you allow to creep in and take control of the next buying decision they have to make. Check out Joey's Book: Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days Connect With Joey here: joeycoleman.com LinkedIn P.S. The Agency Nation newsletter can make at least half of those 100 days better.