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    How to Provide Excellent Customer Service
    Unavailable
    How to Provide Excellent Customer Service
    Unavailable
    How to Provide Excellent Customer Service
    Ebook31 pages11 minutes

    How to Provide Excellent Customer Service

    By Gerry MacPherson

    5/5

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Making Your Hospitality Property Successful 

    Hospitality property customer service is the care provided by hotels, resorts, inns and bed & breakfasts to guests before, during, and after their stay.

    Because properties rely heavily on loyal customers and good word-of-mouth marketing, hospitality property customer training is an integral part of hotels, resorts, inns and bed & breakfasts customer service strategy. It can be difficult to get right, but doing so will lead to guests who return, again and again. 

    This is a book, "How to Provide Excellent Customer Service", of tips and guidelines that can help you offer outstanding customer service to your guests, thereby setting your hospitality property apart from the competition.

    LanguageEnglish
    PublisherKeystone HPD
    Release dateJun 28, 2019
    ISBN9781393520566
    Unavailable
    How to Provide Excellent Customer Service
    Author

    Gerry MacPherson

    Gerry MacPherson is a travel authority with decades of hotel, resort, inn and bed & breakfasts visitation experience. He has spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers. This knowledge has given him a unique insight into the wants, needs and requirements of individual and group travellers, as well as management and employees.

    Read more from Gerry Mac Pherson

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