Consumer Confidential: A nightmare guest shakes faith in Airbnb
Homeowners around the world have found Airbnb and other short-term rental services a great way to make extra money.
Until the guest from hell arrives.
Emily Mastren, 30, and her husband have been using Airbnb to rent out their backyard bungalow in Long Beach, Calif., since December. It goes for $65 to $99 a night, and the couple have hosted dozens of people over the last half-year.
"It pays our entire mortgage," Mastren told me. "That's pretty nice. But now I'm worried about the safety of my family."
The booking was made recently by a woman I'll call Sylvia. That's not her real name, but she has sent Mastren threatening messages and I don't want to
