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    How to Handle Cranky Customer Problems Using Behavioral Science
    How to Handle Cranky Customer Problems Using Behavioral Science
    How to Handle Cranky Customer Problems Using Behavioral Science
    Ebook23 pages14 minutes

    How to Handle Cranky Customer Problems Using Behavioral Science

    By Jennifer Hancock

    ()

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    About this ebook

    Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.

    This book discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. The goal here is to help you learn how to respond professionally even in situations where the people around you are freaking out.
    This is the companion book to the online course How to Handle Cranky Customer Problems Using Behavioral Science. It contains transcripts of the course for easy home reference. Individuals and groups can benefit from this course. For more information, visit:
    https://humanistlearning.com/crankycustomers/

    LanguageEnglish
    PublisherJennifer Hancock
    Release dateNov 9, 2018
    ISBN9780463236833
    How to Handle Cranky Customer Problems Using Behavioral Science
    Author

    Jennifer Hancock

    Transforming Lives Through Humanism By sharing her pragmatic Humanist approach to living life fully and intentionally, Jennifer has transformed the lives of those who have been touched by her work. By encouraging people be the best, most ethical humans they can be, she consistently challenges people to think about and question who they are, what they are and more importantly, how they want to be. She is one of the few individuals in America who was raised as a Humanist and she brings her delightful sense of humor, creativity, and compassion combined with a no-nonsense approach to all of her work and her coaching. She will help you focus on what really matters in your life and will teach you the practical skills you need to live your life the way you know you should be: ethically, compassionately and responsibly.

    Read more from Jennifer Hancock

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      Book preview

      How to Handle Cranky Customer Problems Using Behavioral Science - Jennifer Hancock

      How to Handle Cranky Customer Problems Using Behavioral Science

      A Humanist Learning Systems Companion Book

      By Jennifer Hancock

      Published by Jennifer Hancock

      Copyright 2018 by Jennifer Hancock

      Published 2018

      Smashwords Edition

      ISBN: 9780463236833

      Title: How to Handle Cranky Customer Problems Using Behavioral Science

      Author: Jennifer Hancock

      Editor: Desiree Vogelpohl

      Publisher: Smashwords, Inc.

      This book is also available in print at most online retailers

      All rights reserved. No part of this book may be used or reproduced in any manner whatsoever without written permission, except in the case of brief quotations embodied in critical articles or reviews.

      Table of Contents

      Chapter 1: Introduction

      Chapter 2: Why are People so Cranky?

      Chapter 3: Don’t Get Pulled Into the Drama

      Chapter 4: Understanding Your Response

      Chapter 5: An Example

      Chapter 6: Don’t Fake It

      Chapter 7 About the Author

      #top

      ~~~~~

      Chapter 1: Introduction

      I teach how to stop abusive and bullying behavior using behavioral science techniques called operant conditioning. I learned these techniques in college where

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