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    Winning with Cash
    Winning with Cash
    Winning with Cash
    Ebook81 pages1 hour

    Winning with Cash

    By Eghosa Ufouma Imade

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    About this ebook

    Anyone who works in an environment where cash is key and common will want to be trusted, be seen as effective and efficient in their style of service, and be happy on and off the job. However, this is not always the case, as most cash workers end up with low self-esteem, depressed, and frustrated. All these things result from mistakes that are based on a poor psychological understanding of the job they have to do. Winning with Cash shows you how to strike a balance between your work, your relationships on and off the job, and yourself without sacrificing the exceptional bottom line targets placed on you by your supervisor and your organization as a whole.
    This handy guide is filled with powerful lessons on the following:
    How to identify the different types of customer psychology and customer service tips
    How to relieve stress and decrease the number of errors you commit
    How to easily catch and round up a fraudster
    How to manage and tame your boss
    How to make your income bigger
    Winning with Cash is not just a compilation of some procedures and policies guiding the processing of cash laid up in banks, financial institutions, or sales centers; it goes beyond this to place the cash man on a balanced psychological start, telling him where and how to deal with the challenges he must definitely encounter on the job and thereby ensuring the cash man of a successful career growth in this path.
    LanguageEnglish
    PublisherAuthorHouse UK
    Release dateFeb 22, 2012
    ISBN9781467877770
    Winning with Cash
    Author

    Eghosa Ufouma Imade

    Eghosa Ufouma Imade has worked as a teller and presently is cash officer in one of Nigeria’s leading banks, where his sheer brilliance on the job has earned him impressive appraisals and a commendation from the bank’s chief inspector. In 2005, he graduated from the Federal University of Technology, Yola in Adamawa State of Nigeria, where his top academic performance earned him the School of Management and Information Technology (SMIT) Award for the Best Academic in 2003 and the Best Graduating Accounting Students Award in 2005. His desire to see that those who give cash service do so in the best frame of mind and those customers who benefit from this service leave the service centres looking forward to their next visit is the inspiration behind this book.

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      Book preview

      Winning with Cash - Eghosa Ufouma Imade

      Contents

      Introduction

      Chapter One

      Chapter Two

      Chapter Three

      Chapter Four

      Chapter Five

      Chapter Six

      Chapter Seven

      Chapter Eight

      Chapter Nine

      Chapter Ten

      Chapter Eleven

      Chapter Twelve

      About the Author

      Dedication

      I wholeheartedly dedicate this book to God Almighty for his grace and guidance; to cash men everywhere who, despite the risks and hazards of the job, still dare to take on the daily challenges of the job; and finally to the loving memory Mrs. H. E. Imade, the mother that can never be replaced.

      Acknowledgements

      Even if all I could have written were just a page or two, this guidebook still wouldn’t be complete if I didn’t thank everyone that made it possible in one way or another.

      To management and colleagues at Zenith Bank PLC: I thank you for the opportunity to work in such a great environment where learning is easy.

      To my dad and my siblings Esohe, Nosa, Isoken, and Itohan: I thank you for the prayers and support that could have come from only you.

      I would also like to acknowledge the following individuals whose words have encouraged and influenced this book and my walk in life: Bishop David Oyedepo, Pastor Abraham Biyasa, Mr. Babatunde Oladipo, Alh. Baba Kabir, Mallam Mukhtar Uthman, Abdullahi Ibrahim (Pablos), Mr. Owen Omoragbon, Pastor Gauis Biyam, Pastor Anthony Osakwe, Bishop Musa Tula, Mr. Kingsley Nwagu, Joshua Osakede and Tunde Onikeku.

      And a big thank you to my friends Tamar Dinju, Danlami Ismaila, Chidinma Nzeh, Emmanuel Oladimeji, Bright Edafe, Comfort Zawaya, Peter Samuel, Pwadadi Muhorasei, Peter Nwankwo (Peak Touch), Daniel Samuel, and Chuks Anyanwu. They understood me when I was not always there for them.

      Finally, these acknowledgements wouldn’t be complete if I didn’t show my appreciation to all the staff of AuthorHouse UK, especially to my publishing consultant, Tony Harris, my check-in coordinator, Crystal Tura, Rose, and to the entire editorial, design, and printing teams. God bless you all.

      Introduction

      Meet the Cash Man

      Today was going to be a special day for me. This was going to be the day when I officially gained employment as a career staff in one of Nigeria’s biggest banks. I was overjoyed to say the least.

      In Nigeria, getting a graduate job is like going through Sinbad’s seven seas adventures, for you may just end up killing yourself while travelling all over the country to attend a test or an interview. Besides, as the oldest of five siblings, without a mother, and with a father who was soon going to be retired, this was a breakthrough and a dream come true.

      But like in any other job, I had done my research, most of which was comprised of getting firsthand information from already employed staff to know which department or unit I wouldn’t want to work in, as I was not so worried about the location I would be posted to. The answers I got where all similar: no one wanted to work in the cash unit, for in a populous nation like Nigeria, it was hell. You would be overworked; you would be queried for mistakes and shortages in your till; the control men earned their promotions by feasting on your faults; and you would have to deal with so many unfriendly faces and fraudsters. I was told stories of people who got employed into this unit one day and got sacked the next day, and I wondered if I was prepared for this psychological battle. Then I did what I always did: I said a prayer and recited positive confessions, and hoped it worked this time.

      So on this fateful morning in Lagos, I stepped out with a lot of optimism and hoped that I was going to come back home in high spirits, and I went through all the Lagos hustle and traffic jams to get to the bank’s head office. When I was told that I had been posted to one of the bank’s branches in the north, I didn’t even care, because I had lived in the north and had gone to school there. So when I stepped out of my new employer’s HR office, was I full of joy when I found that I had been sent to work in the cash and teller unit? The answer is no. In fact, I didn’t feel any joy on that day; I felt like I was being sent to the dungeon, and no matter how hard I tried to console myself, I just was unable to get myself into the right psychology for work.

      Now, this is the essence of this whole book: to get you into the right frame of mind for work, to get you in line with the psychology you need to succeed in this highly mental and emotionally demanding job and not just go through it. Oh yes, you may want to console yourself by saying it does not matter; I will be in charge of all that money, and at least I will be better than those who don’t have any; I’m sure the smell of money will take

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