Seven Lessons in Pursuit of Excellence: Focus Performance & Service Excellence
()
About this ebook
OSCAR BONGA NOMVETE
ABOUT THE AUTHOR Oscar Bonga Nomvete (MBA MSc) is a Leadership and Management Consultant based in London, UK. He facilitates Leadership workshops and seminars for Non-Governmental Organizations, Churches and Corporate Companies. His Passion is to train people on the Principles that enhance Personal, Management and Leadership Effectiveness. He inspires people to become Leaders in their Careers and Fields of calling. He started his career as a Youth Worker, working for Charity Organisations such as Youth For Christ where he worked in numerous countries in Africa and in the USA. He is the Managing Director of First Pinnacle LTD and pursuing Doctoral Studies in Business Leadership. An Entrepreneur, a Public Speaker, and a Teacher.
Related to Seven Lessons in Pursuit of Excellence
Related ebooks
Leaping Forward: Finding Your Purpose and Journey as an Entrepreneur Rating: 0 out of 5 stars0 ratingsThe Cycle of Leadership (Review and Analysis of Tichy and Cardwell's Book) Rating: 0 out of 5 stars0 ratingsSuccess Is a Calling! Rating: 0 out of 5 stars0 ratingsInvest in Your Attitude: Creating Upswings During Downturns Rating: 0 out of 5 stars0 ratingsCurve Benders: How Strategic Relationships Can Power Your Non-linear Growth in the Future of Work Rating: 0 out of 5 stars0 ratingsPassing the Leadership Baton: A Winning Transition Plan for Your Ministry Rating: 0 out of 5 stars0 ratingsFulfilled: Finding Joy and Prosperity in Life Rating: 0 out of 5 stars0 ratingsCommon Purpose: How Great Leaders Get Organizations to Achieve the Extraordinary Rating: 0 out of 5 stars0 ratingsThe Efficiency Expert Rating: 3 out of 5 stars3/5Who Makes A Leader, Not What Rating: 0 out of 5 stars0 ratingsSummary of Daymond John & Daniel Paisner's Rise and Grind Rating: 0 out of 5 stars0 ratingsYour Coach (in a Book): Mastering the Trickiest Leadership, Business, and Career Challenges You Will Ever Face Rating: 0 out of 5 stars0 ratingsBuilt to Help Each Other: Mentoring in the Life of Richard Caruso: An Uncommon Man Rating: 0 out of 5 stars0 ratingsLead Yourself Today Rating: 0 out of 5 stars0 ratingsGoing All In: How to implement Excellence in your business Rating: 0 out of 5 stars0 ratingsThe Magic Of Tidying Up: Understand The Secrets Of Good Life Rating: 0 out of 5 stars0 ratingsThe Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose Rating: 0 out of 5 stars0 ratingsThe Path to Success Rating: 0 out of 5 stars0 ratingsAround the World in 80 Years: A New Travel Diary Rating: 0 out of 5 stars0 ratingsMake Your Own Luck (Review and Analysis of Kash's Book) Rating: 0 out of 5 stars0 ratingsSummary of Geoff Smart, Randy Street & Alan Foster's Power Score Rating: 0 out of 5 stars0 ratingsLove Your Customer Grow Your Business Rating: 0 out of 5 stars0 ratingsIntrinsic Stability: How Organic Leadership Breeds Excellence Rating: 0 out of 5 stars0 ratingsGreat Change: The WAY to Get Big Strategy Done Rating: 0 out of 5 stars0 ratingsBattling The Corporate Giants: The Ultimate David & Goliath Story Rating: 0 out of 5 stars0 ratingsThe Anatomy of Yes: The Story Behind Every Sale Rating: 0 out of 5 stars0 ratingsThe Bald Eagle Book Rating: 0 out of 5 stars0 ratingsLead to Excellence: The Guide to Modern Leadership Rating: 0 out of 5 stars0 ratingsDaring to Compete: Accelerate Your Business to Market Leadership with EY's 7 Drivers of Growth Rating: 0 out of 5 stars0 ratings
Self-Improvement For You
Unfu*k Yourself: Get Out of Your Head and into Your Life Rating: 4 out of 5 stars4/5Don't Believe Everything You Think: Why Your Thinking Is The Beginning & End Of Suffering Rating: 5 out of 5 stars5/5How to Win Friends and Influence People: Updated For the Next Generation of Leaders Rating: 4 out of 5 stars4/5The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You Rating: 4 out of 5 stars4/5The Good Girl's Guide to Great Sex: Creating a Marriage That's Both Holy and Hot Rating: 4 out of 5 stars4/5The Big Book of 30-Day Challenges: 60 Habit-Forming Programs to Live an Infinitely Better Life Rating: 4 out of 5 stars4/5A Child Called It: One Child's Courage to Survive Rating: 4 out of 5 stars4/5Think and Grow Rich (Illustrated Edition): With linked Table of Contents Rating: 4 out of 5 stars4/5The Mastery of Self: A Toltec Guide to Personal Freedom Rating: 5 out of 5 stars5/5Boundaries Updated and Expanded Edition: When to Say Yes, How to Say No To Take Control of Your Life Rating: 4 out of 5 stars4/5The Gifts of Imperfection: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are Rating: 4 out of 5 stars4/5The Art of Witty Banter: Be Clever, Quick, & Magnetic Rating: 4 out of 5 stars4/5Girl, Wash Your Face: Stop Believing the Lies About Who You Are so You Can Become Who You Were Meant to Be Rating: 3 out of 5 stars3/5Chop Wood Carry Water: How to Fall In Love With the Process of Becoming Great Rating: 4 out of 5 stars4/5The Language of Letting Go: Daily Meditations on Codependency Rating: 5 out of 5 stars5/5How to Talk so Little Kids Will Listen: A Survival Guide to Life with Children Ages 2-7 Rating: 4 out of 5 stars4/5Self-Care for People with ADHD: 100+ Ways to Recharge, De-Stress, and Prioritize You! Rating: 5 out of 5 stars5/5You're Not Dying You're Just Waking Up Rating: 5 out of 5 stars5/5Girl, Stop Apologizing: A Shame-Free Plan for Embracing and Achieving Your Goals Rating: 3 out of 5 stars3/5I'll Start Again Monday: Break the Cycle of Unhealthy Eating Habits with Lasting Spiritual Satisfaction Rating: 4 out of 5 stars4/5The Four Loves Rating: 4 out of 5 stars4/5
Reviews for Seven Lessons in Pursuit of Excellence
0 ratings0 reviews
Book preview
Seven Lessons in Pursuit of Excellence - OSCAR BONGA NOMVETE
Order this book online at www.trafford.com
or email orders@trafford.com
Most Trafford titles are also available at major online book retailers.
© Copyright 2011 Oscar Bonga Nomvete.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the written prior permission of the author.
www.TheJourneyofExcellence.com
Printed in the United States of America.
isbn: 978-1-4269-7017-7 (sc)
isbn: 978-1-4269-7018-4 (e)
Library of Congress Control Number:
Trafford rev.05/21/2011
missing image file www.trafford.com
North America & International
toll-free: 1 888 232 4444 (USA & Canada)
phone: 250 383 6864 fax: 812 355 4082
DEDICATIONS
This book is dedicated to my Mother Nomsa Nomvete. Thank you for your prayers Mum.
Contents
DEDICATIONS
INTRODUCTION//
CHAPTER 01// FAKE IT ALL THE WAY TO EXCELLENCE
CHAPTER 02// DEVELOP A MINDSET FOR EXCELLENCE
CHAPTER 03// MAKE EXCELLENCE A DAILY HABIT
CHAPTER 04// POSITION YOURSELF STRATEGICALLY FOR EXCELLENCE IN RELATIONSHIPS
CHAPTER 05// SEARCH FOR LESSONS OF EXCELLENCE IN EVERY RELATIONSHIP
CHAPTER 06// SET GOALS SPECIFICALLY FOR PERSONAL EXCELLENCE
CHAPTER 07// USE FAILURE AS A STEPPING STONE TO EXCELLENCE
PRACTICAL TIPS
ACKNOWLEDGEMENTS
ABOUT THE AUTHOR
BOOK SUMMARY
BOOKS BY THE AUTHOR
PERSONAL NOTES
PERSONAL NOTES
PERSONAL NOTES
INTRODUCTION//
Passion is what guarantees Excellence
missing image file You can only excel in something you love doing. It is not possible to excel on any work you do not enjoy.
EXCELLENCE = (ASSIGNMENT + FOCUS) X PASSION
EXCELLENCE = (SERVICE + FOCUS) X PASSION
Without Focus it is not possible to reach Excellence.
Passion is the quality that determines how far you will go to get excellent results. It is not possible to remain passionate about something you do not enjoy.
missing image file Without passion for your work, it is very difficult to succeed, and to excel is unimaginable.
missing image file It is easy to excel in an activity that is within your purpose in life. Therefore, the first step to become a Person of Excellence is knowing your purpose in life.
Excellence is the amount of action applied on an activity, or the amount of effort exerted on an activity to get better results.
Excellence is doing the thing right, and Wisdom is doing the right thing.
Any Service, any Assignment, any Task is an opportunity to demonstrate excellence, but to consistently deliver quality is only possible if you train your mind to be focused, passionate and maximize each opportunity.
Lack of focus leads to missed opportunities. When opportunities are seized, they become stepping stones to great achievements.
The proof of Excellence is Satisfaction
Excellence is applied on an Assignment or a Service.
Satisfaction is what you get when you have performed an excellent Job. Satisfaction is what your customer gets when you have given an excellent Service.
Your Personal Assignment in life, as well as any other Service has the following four Elements;
i. People: Those who benefit from what you do, your Assignment or Service. Someone or a group of People, a Market or Customers to whom your Assignment or Service is aimed for.
ii. Problem: Your Assignment or Service is a Solution to a specific Problem. It is an attempt to improve a situation or to meet a particular need.
iii. Opportunity: Your Assignment or Service rewards you back with some Benefits, and the better the service the greater the Rewards.
iv. Place: You can only deliver the best Service or perform well in your Assignment in a particular Setting, Environment or Geographic Place.
Seven Facts about Personal Excellence
missing image file Excellence is demonstrated through a Service that is motivated by Passion, given in a pleasant Attitude and performed with Precision.
missing image file Precision, Passion and Attitude are the fruits of a mature character.
missing image file Excellence is the Passion that is applied on a Service or Assignment to bring out quality results. Excellence is a product of Focus and Passion towards a Service or Assignment.
missing image file Your happiness comes from what you dominate (your Assignment), and your misery comes from what dominates you.
missing image file The Quality of your Service earns you influence over the people you serve.
missing image file The Quality of Service you give today becomes the source of your promotion tomorrow.
missing image file Excellence starts with an Action; Excellence is what you do with your talents, skills, abilities, dreams and goals. What God gave you is Potential, Excellence is what you accomplish with that Potential.
missing image fileCHAPTER 01// FAKE IT ALL THE WAY TO EXCELLENCE
Fake it until you make it
missing image file The shortest way to success is to imitate success. The shortest way to excellence is to imitate excellence. Anything you can fake successfully, you can also excel at, and Excellence is enforced through repetition.
Peter Daniels an Australian and a successful professional speaker tells how he desired to be a public speaker but his dream was challenged by his severe Stage fright. He had to drink flour mixed with water before going on stage to stop his bowels from opening. One day he discovered that when he gives speeches to the mirror at home there was an improvement in his confidence. So he repeated the habit imagining in his mind that his audience was listening. It was not long before he was able to deliver the same speeches in front of thousands without fear and get a standing ovation for excellence. He insisted on acting like a professional until his spoof made him an expert.
You can model someone who is already an expert in your field by simply imitating them. Over time your natural actions adapt to those you are simulating. With time you will develop your own comfortable style and of course you will resemble your role model.
Modelling and imitating an expert reduces the time it would take you to become an