Anytime Coaching: Unleashing Employee Performance
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About this ebook
The Practical Leader series offers a roadmap for individuals striving to achieve leadership effectiveness within the context of today's complex world. Each book explores a different essential element of successful leadership, providing readers with insightful, real-world perspectives, as well as practical tools and techniques, to help them maximize their potential—-personally and professionally.
Real-life stories, practical tips and techniques, and the Anytime Coaching model equip managers with a set of coaching tools they can use immediately to transform the way they work with employees and colleagues. This second edition describes how recent findings in neuroscience support the effectiveness of Anytime Coaching practices. You will also discover how the practice of mindfulness can enhance your ability to observe yourself and others. Practical tools and exercises to help you be more present, aware, and focused in day-to-day interactions are included.
Whether you lead a cross-functional team on a short-term project or formally manage large groups of people on a daily basis, Anytime Coaching will help you improve performance and achieve results.
Teresa Wedding Kloster
Teresa Wedding Kloster is an executive coach and consultant in leadership development. Her company, Kloster and Associates, helps organizations develop leaders through executive coaching, designing leadership development strategies and programs, and delivering workshops on leadership, management, and coaching skills, emotional intelligence, critical thinking, and performance management.
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Anytime Coaching - Teresa Wedding Kloster
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INTRODUCTION
Anytime Coaching in a Changing World
The workplace is ever-changing: the economic pressures of recession and recovery; the increasing exodus of seasoned leaders; the influx of a technologically savvy generation with new ways of working; greater acceptance of flexible hours and where work gets done; pressure to focus on many priorities at once; and the constant focus on results. All these realities have combined to make today’s workplace both an exciting and a challenging place to be a manager.
Methods of managing and supervising employees are also changing, and in fact, must change. Managers are finding that coaching skills are the keys that enable both employees and their leaders to get results in today’s redefined work environment. There is a growing realization that the command-and-control practices of the past are not as effective with today’s employees and may even be counterproductive. Today’s most successful leaders know that coaching is a vital set of skills to be used anytime.
What Is Anytime Coaching?
Anytime Coaching is a set of practices that enables those in leadership positions to guide the people doing the work while unleashing their best thinking and growing their overall competence. Anytime Coaching creates day-to-day shifts in employee competence that—over time—yield improved individual and organizational performance. Anytime Coaching is a way of understanding and interacting with others so that forward motion is the focus, future outcomes are the goals, and ongoing personal growth is the result. You can incorporate Anytime Coaching practices in your daily duties as a supervisor, manager, team lead, project manager, or any position where you are shaping the work and behavior of others.
How Does Anytime Coaching Differ from Other Types of Coaching?
With Anytime Coaching, the manager sees daily interactions with employees as coachable
moments. The anytime coach’s conversations foster independent thought, creativity, and employee growth—all while improving performance bit by bit, day by day. The anytime coach does not reserve coaching solely for problems and breakdowns. A manager may set appointments for special coaching conversations at challenging times; the anytime coach reduces the need for such problem-focused talks through skillful coaching anytime.
When Does Anytime Coaching Happen?
Once an employee has the basic skills to perform his or her job, as well as an understanding of the job itself and its contribution to the bigger picture, Anytime Coaching can happen at any time during the workday. Anytime Coaching happens when an employee is challenged to develop new abilities, gain deeper understanding, make difficult decisions and tradeoffs, or exercise new skills to tackle obstacles, small and large—on the way to getting good work done. Managers can provide Anytime Coaching when the inevitable changes, obstacles, confusion, and questions arise as work is done.
Anytime Coaching happens—needs to happen—in situations like the following:
An employee’s understanding of the job is challenged by others.
An employee’s peer fails to deliver information required for the employee to do the job