Summary: Pour Your Heart Into It: Review and Analysis of Schultz and Yang's Book
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About this ebook
This complete summary of the ideas from Howard Schultz and Dori Yang's book "Pour Your Heart Into It" shows the inside story of the rise of Starbucks. This summary explains how the vision first came to Howard Schultz and how from that sole idea, he created his first store in Seattle with the aim of introducing real fine coffee to Americans. Starbucks progressively became a very successful international company with stores opening everywhere worldwide. According to Schultz, this success is due to a set of core values he based his company on that don’t just focus on profits and growth. This summary points to the principles illustrated in "Pour Your Heart Into It" and that have made the company inspire precious guidelines for business-people seeking to bring their company to the top. This success story is a motivational and inspiring tale, and a must-read for fascinated "Starbucksaholics".
Added-value of this summary:
• Save time
• Understand the key concepts
• Increase your business knowledge
To learn more, read "Pour Your Heart Into It" and discover the key to taking your company to the top.
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Summary - BusinessNews Publishing
HOWARD SCHULTZ is currently chairman and chief global strategist of Starbucks. A graduate of Northern Michigan University, Mr. Schultz started Starbucks in 1986 with a single store in Seattle. Today, Starbucks operates more than 6,300 company owned stores worldwide.
DORI YANG has more than 15 years experience as a reporter and writer. She has also worked as a bureau chief for BusinessWeek in New York.
1. The Early Days
Most people naturally identify the name of former-CEO Howard Schultz with Starbucks and assume he was the founder of the company. This, however, was not the case. As with the story of Ray Kroc who built the McDonalds corporation, Starbucks was already in business when Schultz joined the company. And, in just the same way as Ray Kroc took McDonalds into new directions, Howard Schultz has been closely involved in making Starbucks what it is today.
Howard Schultz was born in 1953 in Brooklyn, New York. His parents were both from working-class families so Howard grew up working part-time on a paper route, behind the counter at the local luncheonette or at a furrier. He excelled at high school football and managed to get offered a football scholarship at Northern Michigan University, which he accepted. Even though he got cut from the football team, Howard Schultz did manage to graduate in 1975 majoring in communications.
After a four-year stint with Xerox as a copier salesman, Schultz was looking for a new challenge and he accepted a sales job with a Swedish company, Perstop, who were just in the process of setting up a new business to sell Swedish designed kitchen equipment and housewares in the United States. He was later appointed as general manager of their sales operation with twenty independent sales reps working for him.
One day in 1981, Schultz noticed a small Seattle retailer was ordering an unusually large number of drip coffee makers. He decided to travel to Seattle to see how this tiny company was selling more coffee makers than Macy’s. So it was that he arrived at his first Starbucks store in the Pike Place Market District of Seattle. He found what Schultz later described as something that looked like a temple for the worship of coffee
. This was a small retail store that had coffee beans from all over the world along with some coffee brewing machines.
"As we spoke, the counterman