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    The Manager's Guide to Employee Feedback: Master this essential management skill and boost your team's performance
    The Manager's Guide to Employee Feedback: Master this essential management skill and boost your team's performance
    The Manager's Guide to Employee Feedback: Master this essential management skill and boost your team's performance
    Ebook152 pages1 hour

    The Manager's Guide to Employee Feedback: Master this essential management skill and boost your team's performance

    By Glenn Devey

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    About this ebook

    Drawing on tried and tested methods, you’ll master feedback models through multiple approaches including a range of challenging feedback situations you’re likely to find yourself in as a new manager. Packed with tips, advice, real life case studies and written with humour along the way, you’ll soon be on your way to delivering a feedback and managing your team like a pro.

    If you are new to management and want to make a quick and lasting impression on your staff and employers, then “The New Manager’s Guide to Giving Feedback”is for you. Feedback is an often talked about but poorly delivered topic, and this book will give you a shortcut to a valuable and rare skill in the workplace, setting you apart from your peers. If you’re reading this because you want to develop yourself along with your staff, then the content in this book will do both, much quicker than you think!

    LanguageEnglish
    PublisherPackt Publishing
    Release dateJan 10, 2014
    ISBN9781783000012
    The Manager's Guide to Employee Feedback: Master this essential management skill and boost your team's performance

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      Book preview

      The Manager's Guide to Employee Feedback - Glenn Devey

      Table of Contents

      The Manager's Guide to Employee Feedback

      Credits

      Foreword

      About the Author

      About the Reviewers

      Preface

      My feedback journey

      What this book covers

      Who this book is for

      Conventions

      Reader feedback

      Customer support

      Piracy

      Questions

      1. Feedback Fundamentals

      Start now!

      Where are you now?

      Evidence based

      Activity focused

      Results oriented

      Specific

      Honesty

      Only positive language

      Timed well

      Summary

      2. Delivering Balanced Feedback

      Meet Brian

      My management calendar

      Once per day

      Once per week

      Once per month

      Once per quarter

      Twice per year

      Back to Brian

      The WIN model

      What went well

      Interesting aspects of performance

      Next time…

      Time to practice

      Grown-up appraisals

      Back to Brian

      Summary

      3. Addressing Specific Performance Issues

      Meet Kate

      The BAR model

      Background

      Activity

      Results

      Tackling an uncomfortable subject

      Consolidation exercise

      Summary

      4. Delivering a Reprimand

      Meet Trevor

      The DESC model

      Describe the situation

      Express the impact

      State what you want to change

      Communicate the consequences

      Exercise – Could you have dealt better with a past reprimand?

      Summary

      5. Giving Feedback to Colleagues and Managers

      Meet Simon

      Deflecting negative behaviors

      Techniques for sensitive discussions

      Preframing the event

      Framing the conversation

      Softening frames

      Mismatch frames

      Alternative frames

      Disagreeing with someone without them noticing

      Sharing a feeling

      Sharing my feelings with Simon

      Quiz: Chapters 1 to 5

      Summary

      6. Integrating Your New Skills

      Improving your delivery

      A four-step plan to achieve just about anything

      How to balance feedback with encouragement

      Action plan

      Summary

      A. Appendix

      Chapter 1 – Where are you now? answers

      Chapter 3 – Consolidation exercise answers

      Chapter 5 – Chapters 1 to 5 quiz answers

      The Manager's Guide to Employee Feedback

      The Manager's Guide to Employee Feedback

      Copyright © 2013 Impackt Publishing

      All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.

      Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied. Neither the author, nor Impackt Publishing, and its dealers and distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book.

      Impackt Publishing has endeavored to provide trademark information about all of the companies and products mentioned in this book by the appropriate use of capitals. However, Impackt Publishing cannot guarantee the accuracy of this information.

      First published: December 2013

      Production Reference: 1171213

      Published by Impackt Publishing Ltd.

      Livery Place

      35 Livery Street

      Birmingham B3 2PB, UK.

      ISBN 978-1-78300-000-5

      www.Impacktpub.com

      Cover Image by Jarek Blaminsky (<milak6@wp.pl>)

      Credits

      Author

      Glenn Devey

      Reviewers

      Kath Akoslovski

      James Border

      Andy Ibbitson

      Commissioning Editors

      Stephanie Moss

      Danielle Rosen

      Technical Editor

      Jalasha D'costa

      Copy Editors

      Jalasha D'costa

      Maria Gould

      Paul Hindle

      Project Coordinators

      Anurag Banerjee

      Priyanka Goel

      Proofreaders

      Maria Gould

      Paul Hindle

      Indexer

      Tejal Soni

      Graphics

      Ronak Dhruv

      Production Coordinator

      Melwyn D'sa

      Cover Work

      Melwyn D'sa

      Foreword

      It was back in the early 1980s that Kenneth Blanchard and Spencer Johnson in their book, The One Minute Manager, described feedback as The Breakfast of Champions. Delivered well with care and positive intent, feedback can inspire us and help us access our full potential. Many of us, however, will be able to cite experiences of feedback (both delivered and received) when the impact has not been motivational.

      Creating the environment and readiness for effective communication in the workplace is a critical leadership skill for people, whatever role they perform. For a team to achieve optimal performance, all members of the team carry the responsibility to hold themselves and each other to account for fulfilling their role. Being able to deliver strong messages of support and of expectation with clarity and respect for colleagues is a skill to be developed and nurtured for all aspiring leaders.

      Glenn Devey presents a range of strategies to help us in this development. His engaging style, his authentic appreciation of the challenges this presents, and his enthusiastic encouragement to us all make this book a very accessible and enjoyable read.

      He draws on his own experiences with a refreshing honesty, and his highly developed coaching and mentoring skills are in evidence as he encourages us to think for ourselves and work things out through experience as opposed to calling on us to simply take his word for it.

      Looking back at my own experiences in managing and leading others, I recognize that I would have benefitted from knowing the techniques and approaches Glenn explores. Glenn's prompts for good practices have been a very helpful reminder for me, and I'm sure they will be helpful ideas for everyone working and interacting with others.

      Mike Hurley

      Director of Intuition Discovery and Development Ltd.

      September 2013

      About the Author

      Glenn Devey currently works as a management consultant building on an industrial career spanning almost 30 years. After beginning his career in the Telecoms industry, he moved into the Automotive industry where he spent 17 years working in Engineering Management leading small and large teams of engineers working on complex new products. He resigned his corporate position in 2007 to work freelance as a trainer, coach, and consultant following a passion for personal and professional development. Since then, his career has taken him across both the public and private sector working to train the next generation of new managers and also working as an executive coach

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