Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Unavailable
    Winning Customer Centricity: Putting Customers at the Heart of Your Business—One Day at a Time
    Unavailable
    Winning Customer Centricity: Putting Customers at the Heart of Your Business—One Day at a Time
    Unavailable
    Winning Customer Centricity: Putting Customers at the Heart of Your Business—One Day at a Time
    Ebook170 pages1 hour

    Winning Customer Centricity: Putting Customers at the Heart of Your Business—One Day at a Time

    By Denyse Drummond-Dunn

    ()

    Currently unavailable

    Currently unavailable

    About this ebook

    Customer centricity isn’t just a goal or buzzword; it’s a make-or-break necessity for succeeding in business today. In fifty short chapters (one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to strategically turn your organisation into a customer-focused powerhouse, from the inside out.

    Winning Customer Centricity will show you how to:
    Integrate customers into your company’s very DNA, from strategy to infrastructure
    Choose and connect with the right customers and build long-term relationships
    Reinvent your brand to ignite and maintain customer demand and loyalty

    ….. and a whole lot more.

    Whether you’re starting a new company, seeking to turn around one that’s underperforming, or working to build upon a solid foundation, Winning Customer Centricity will help you to put your customers where they belong—at the very heart of your business!
    LanguageEnglish
    PublisherC3Centricity
    Release dateMar 5, 2015
    ISBN9782970099826
    Unavailable
    Winning Customer Centricity: Putting Customers at the Heart of Your Business—One Day at a Time

    Related to Winning Customer Centricity

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      9 Complete Guide: 8 Mistakes You Must Avoid In Your Content Marketing Campaign In 2020

      Nov 30, 2020

      Complete Guide: 8 mistakes you must avoid in your content marketing campaign in 2020 Content being the king of all marketing activities worldwide, content marketing has gained popularity over time as one of the best investments a brand can make. It’s

      14 min read

    • Article

      TLC Is Not Just About Tender Loving Care

      Jun 24, 2019

      FOR SEVERAL years, we worked with a business who was all about TLC. But in their organisation, TLC didn’t stand for tender loving care. To their team, TLC stood for ‘Think Like a Customer’ – and that drove everything they did. As businesses, we can a

      2 min read

    • Article

      Lessons From A First-time CEO

      Jul 21, 2021

      Lessons From A First-time CEO
      5 min read

    • Article

      Keep Some Old, Add Some New

      Jul 6, 2021

      Keep Some Old, Add Some New
      2 min read

    • Article

      7 Home Businesses You Can Launch in 2021

      Mar 25, 2021

      If you're considering starting your own business in 2021, you're in good company. Many people are looking to pivot and try something new in light of the recent economic climate. Self-employment can be a great way to design your working style and deve

      6 min read

    • Article

      4 Steps to Leadership

      Sep 1, 2022

      4 Steps to Leadership
      3 min read

    • Article

      Roadmap to Greatness

      Aug 17, 2021

      Roadmap to Greatness
      2 min read

    • Article

      Visionary, Servant Leadership

      Dec 1, 2017

      DESIGNATION: Executive Head: Sales and Service, Business Banking COMPANY: Nedbank Limited SALES FORCE SIZE: • Number of sales people: 425 general and 167 specialist sales and sales management people, managed through a matrix management and direct

      2 min read

    • Article

      What Is Brand Strategy?

      Feb 22, 2022

      What is branding and why is your brand an important part of any photography business? Regardless of the size of your business or what you do, managing your brand is crucial to your success. There’s an important difference between your branding and yo

      3 min read

    • Article

      Make Your BUSINESS IDEA A Reality!

      Dec 3, 2020

      Setting up a business and getting it going can be tough, challenging and gruelling. From the time it requires you to put in, through to the incessant amount of energy required, you have to be passionate about what you’re creating. Alternately, build

      1 min read

    • Article

      Enabling Sales Success

      Jun 17, 2018

      DESIGNATION: Head: Small Business and Professional Banking (Sales) COMPANY: Nedbank Limited SALES FORCE SIZE: +- 800 CAREER SUMMARY: Various sales and leadership roles, mostly related to the small business, private banking and medium-sized corpora

      2 min read

    • Article

      Lead With Purpose

      Aug 9, 2017

      DESIGNATION: Head of Sales: Diabetes Care Management Centre, South Africa Sub-Sahara COMPANY: Roche Diabetes Care CAREER SUMMARY: After studying a BSc at Wits University, Rabali became a sales representative for pharmaceutical, Elli Lilly and Company

      2 min read

    • Article

      New Year’s Resolutions

      Aug 12, 2018

      “DON’T BE AFRAID TO WALK IN AND HAVE THE ENTIRE CUSTOMER EXPERIENCE – ORDER A COFFEE, SIT DOWN, ENJOY IT.” It’s that time of year again – everyone is starting to wonder how they’ve already broken their New Year’s resolution in just a month when it’s

      4 min read

    • Article

      Gravy On The Side

      Apr 14, 2024

      Caring too much about my clients’ businesses was the bane of my bigagency life. I’d been on the end of too many internal conversations about ‘over-servicing’ clients, but I’m sorry, I think that’s simply BS. I don’t believe you can get the best for y

      3 min read

    • Article

      Customer-centric From Its Core

      Sep 16, 2018

      What’s been the biggest change you have seen in your career? I think one of the biggest things I am seeing recently is data becoming more and more important in how businesses operate and how they deliver customer experiences. Even a few years ago whe

      2 min read

    • Article

      Shaping Customer Success

      May 26, 2022

      Consider this: As the sales arm of your organisation, you’re making certain promises to your customers around what your solution can do for them and their company’s success. The problem is that too often, once a sale is made, implementation is handle

      2 min read

    • Article

      How To Choose The Right Clients And Why It’s Important

      Apr 22, 2020

      It isn’t always easy saying no to projects and clients, especially with a looming recession and total uncertainty of Covid-19. Many companies will be scrambling for clients and taking on all the work they can. I don’t blame them. On one hand, the cas

      2 min read

    • Article

      Nail Your Dream Job

      Jul 28, 2021

      Nail Your Dream Job
      7 min read

    • Article

      Owning Your Niche Market

      Jun 24, 2021

      Owning Your Niche Market
      4 min read

    • Article

      Grow Your Remote Business

      Jun 30, 2020

      Grow Your Remote Business
      4 min read

    • Article

      Your Structured Approach To Brand Management Is Killing You

      Feb 11, 2018

      For many years now, academics and agencies have been developing scientific models to measure the strength of the brands we build. This is based on the prevailing wisdom that a good brand is one that grows in equity over time. The result is a (very re

      4 min read

    Reviews for Winning Customer Centricity

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words