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Guide To Training Within Hospitality

Guide To Training Within Hospitality

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Guide To Training Within Hospitality

valutazioni:
5/5 (3 valutazioni)
Lunghezza:
41 pagine
29 minuti
Editore:
Pubblicato:
Jun 3, 2015
ISBN:
9781311006028
Formato:
Libro

Descrizione

Training within the hospitality industry is no different from training within any industry. While hospitality jobs require multiple skills and competencies employees need to have to be successful at work, the principles of skills training remain the same. Training is all about the employee's learning.

Guide to Training within Hospitality covers the gamut of training from designing to planning, and delivery of training for hospitality jobs. The manual follows a recommended model for skills training based on Canadian and American practices. It covers the essentials of training, knowledge, skills and attitudes and adult learning principles. The focus however is on applying the 4-Step Training method to training a variety of hospitality jobs with tips and samples.

The train the trainer manual is meant to be a useful training tool for employers, managers and trainers in smaller hospitality operations where training resources could be very limited. Be it a little inn or a restaurant, an upscale boutique hotel or a diner, this manual serves as a do it yourself kit to getting the most learning out of the employees.

Editore:
Pubblicato:
Jun 3, 2015
ISBN:
9781311006028
Formato:
Libro

Informazioni sull'autore

Consultant & Hospitality Educator. Based in Toronto, Ontario, Canada. 17 years in the hotel industry in Canada. Since 2002, mainly involved in training facilitation and as lecturer in post secondary institutions in Toronto. International experience include visiting lecturer in Beijing for a private college, and consulting assignments in Eastern Europe, Latin America and Philippines. Currently, completing hospitality manuals for online publications. Certified Hospitality Educator with the Educational Institute of the American Hotel and Lodging Association, Bachelor's degree in Business Administration and Arts.


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Anteprima del libro

Guide To Training Within Hospitality - Alex Buenafe

GUIDE TO TRAINING WITHIN HOSPITALITY

Train the Trainer Manual for Small Hotel & Restaurant Operators

By Alex Buenafe

Copyright 2015 by Alex Buenafe

Smashwords Edition

This e-book is for your personal use only and may not be resold or given away to other people. If you wish to share this book with others, please purchase an additional copy for each recipient. If you are reading this book but did not purchase it or this e-book was not purchased for your use only, please return to your favourite e-book retailer and purchase your own copy. Thank you for respecting the work of the author.

Table of Contents

Acknowledgements

1

Foundations of Training

Knowledge Skills and Attitude

Competencies

Task List

Job Breakdown

2

Adult Learning

Learning Styles

Learning Needs

3

4-Step Training

Step 1: Prepare

Step 2: Present

Step 3: Practice

Step 4: Follow Through

4

Facilitating Training

Delivery Methods

Tools & Instructional Aids

5

Effective Communication

Verbal Communication

Non-Verbal

Vocal Communication

Training Resources

Author`s Notes

ACKNOWLEDGEMENTS

Guide to Training within Hospitality is a train the trainer manual that explains the basic structure of training from designing to planning, and delivery of training for hospitality jobs.  For this manual, the author follows a recommended model for skills training based on Canadian and American practices.

Acknowledgement for input and helpful suggestions goes to Zen Alaluku in Alotau, Milne Bay, Papua New Guinea;  Mariz Soliman in Tayabas, Philippines; Jo-Anne Hecht, J.C. Neil Moore and Gary Norton in Toronto, Canada.

FOUNDATIONS OF TRAINING

From an employee’s point of view, training is the acquisition of knowledge and skills relating to a specific job.  From the trainer’s perspective, the goal of training is to develop the trainee’s ability,

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  • (5/5)
    Good Guide For New And Inexperienced Trainers, Very Well Put Together