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    Textbook of Urgent Care Management: Chapter 30, Metric-Driven Management: Harnessing Information
    Textbook of Urgent Care Management: Chapter 30, Metric-Driven Management: Harnessing Information
    Textbook of Urgent Care Management: Chapter 30, Metric-Driven Management: Harnessing Information
    Ebook29 pages19 minutes

    Textbook of Urgent Care Management: Chapter 30, Metric-Driven Management: Harnessing Information

    By Laurel Stoimenoff

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    About this ebook

    The Textbook of Urgent Care Management is now offering individual chapters for sale. The full book, provides an expert business consulting guide to potential or existing urgent care clinic owners, managers & operators as well as investors. Learn how to more effectively run your immediate care or walk-in center as well as start incorporating urgent care services into your existing primary care practice. The chapters cover valuable information from industry experts on how to start, manage, and even sell your urgent care center.

    Chapter 30 includes:

    - The Balanced Scorecard
    - Management-control Process
    - Setting Priorities
    - Data Distribution
    - Using Metrics to Improve Performance
    - Metric Selection
    - Conclusion
    - Key Points
    LanguageEnglish
    PublisherBookBaby
    Release dateMar 15, 2014
    ISBN9781940288642
    Textbook of Urgent Care Management: Chapter 30, Metric-Driven Management: Harnessing Information

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      Book preview

      Textbook of Urgent Care Management - Laurel Stoimenoff

      CHAPTER 30

      Metric-Driven Management: Harnessing Information in the Urgent Care Organization

      Laurel Stoimenoff

      from

      CHAPTER 30

      Metric-Driven Management: Harnessing Information in the Urgent Care Organization

      Laurel Stoimenoff

      NEARLY ALL URGENT CARE center operators will tell you that they have systems or processes in place to implement key metrics in their businesses, yet metrics are meaningless without an ongoing and disciplined approach to amass, monitor, disseminate, and take action on the information. Microsoft’s Bill Gates summed it up perfectly when he said, The most meaningful way to differentiate your company from your competitors, the best way to put distance between you and the crowd, is to do an outstanding job with information. How you gather, manage, and use information will determine whether you win or lose. ¹ In other words, your work doesn’t stop when your office manager hands you the data she’s collected on a colorful spreadsheet. You won’t excel in a sustained fashion until you have established processes in place to respond to any unfavorable variances or opportunities for improvement.

      A well-designed management-control process is the engine that drives change and performance. Metrics, or key performance indicators (KPIs), are essential components of an organization’s approach to its overall

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