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Optometrist Practice Assistant Course

Optometrist Practice Assistant Course

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Optometrist Practice Assistant Course

valutazioni:
5/5 (1 valutazione)
Lunghezza:
124 pagine
48 minuti
Pubblicato:
Apr 10, 2012
ISBN:
9781476352817
Formato:
Libro

Descrizione

An optometric practice can be an intimidating environment at the best of times. Initially it will look like utter chaos. Calls have to be taken, patients have to be attended to, payments received, medical aids phoned, appointments scheduled and a whole horde of other duties performed whilst appearing calm and in control. This course is aimed at providing you with the skills and knowledge to deal with this situation in a confident manner. By improving your knowledge base you will enable yourself to handle any situation and enjoy your chosen career.

It is amazing how a business can operate without properly trained staff. Poor service, rude and inefficient personnel seem to be the standard. How often have you stood in front of someone waiting to be attended to while they carry on with a private call, reading a magazine or eating their lunch? Ever noticed how an entire person can hide behind a phone?

What draws a person back to a specific practice? An environment where they feel welcome, important and above all where they are treated by professionals.

Always remember that it is stressful to be in an unfamiliar environment - people are scared of the unknown, and YOU have to reassure them and make them feel comfortable. They should view their eye care professional as a personal friend. Turn the appointment into a pleasant and fun experience. People enjoy going back to their favorite haunts with family and friends – make the visit to the optometrist one of these.

With this course emphasis will be placed on professional etiquette, product information, visual aberrations, diseases of the eye, different personality types and how to deal with them, frame styling and sales.

You are on the front line and without efficient and professional reception staff no practice can be successful.

Pubblicato:
Apr 10, 2012
ISBN:
9781476352817
Formato:
Libro

Informazioni sull'autore

Online Trainees produce manuals and courses on various subjects.

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Optometrist Practice Assistant Course - Online Trainees

Optometric Practice Assistant Course

By

Online Trainees

SMASHWORDS EDITION

*******

Published by

Online Trainees at Smashwords

Optometric Practice Assistant Course

Copyright 2012 Online Trainees

Smashwords Edition, License Notes

This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.

Content

Overview

Practice Assistant’s Course – Module 1

The Role of the Receptionist

General Duties

Professional Ethics

Professional Conduct

Dealing With Patients

Communication Styles

Definitions

Special Patients

Practice Assistant’s Course – Module 2

The Most Common Disorders In Patients Are

What Is Vision?

OCULAR ADNEXA (Structures which surround the eye)

The Eye

Anterior Segment Structures

Posterior Segment Structures

The Eye As A Component Of The Visual System

The Visual Pathway

Elementary Visual Science

The Eye

How Light Energy Becomes Sight

Elementary Physical Optics

Diseases, Disorders And Refractive Errors

Abnormalities Of The Eye

Practice Assistant's Course - Module 3

Frame Styling

FACE SHAPES (Enhancing facial structure through frame shape)

Oval

Round

Heart Shape

Oblong Or Rectangle

Low Triangle

Square

Diamond

Basic Selling Skills

Overcoming The Price Objection

Listening Skills

Controlling With Questions

Sunglasses

Optical Considerations

What Is Polarization

Photochromic Lenses

The Frame

The Tint

Price

Lens Classification

Prescription Glasses

Single Vision

Lens Thickness

Standard

Bifocal

Office Lenses

Multifocal Lenses

Practice Assistant's Course Module 4

Contact Lenses

Lens Care

Cleaning Solutions

Contact Lens Instruction

Practice Assistant's Course - Module 5

ICD-10 Codes

ICD - 10 Codes Applicable To Optometry

Order Of ICD-10 Codes

QEDI In-Store Procedures

Overview

This course is designed to provide detailed information on the daily tasks expected from practice assistants. The knowledge gained from this course will empower you to transform your job into a rewarding career.

Module 1 has an in depth look at

The Role of the Receptionist

General Duties

Telephone Technique

Professional Ethics

Professional Conduct

Dealing with patients

Module 2 includes

The structures of The Eye

The Eye as a Component of the Visual System

Elementary Physical Optics

Diseases, Disorders and Refractive errors of the eye

Abnormalities of the Eye

Module 3 gives you the tools for effective selling

Frame Styling

Basic Selling Skills

Sunglasses

Prescription Glasses

Module 4 is a detailed overview on contact lenses

Contact Lens Types

Contact Lens Materials

Contact Lens Care

Contact Lens Instruction

Module 5 is an overview on ICD10 codes and QEDI procedures

ICD10 Codes

QEDI In Store Procedures

Practice Assistant’s Course – Module 1

An optometric practice can be an intimidating environment at the best of times. Initially it will look like utter chaos.

Calls have to be taken,

Patients have to be attended to,

Payments received,

Medical aid providers phoned,

Appointments scheduled,

as well as a whole horde of other duties performed whilst appearing calm and in control.

This course is aimed at providing you with the skills and knowledge to deal with this situation in a confident manner. By improving your abilities you will be able to handle almost any situation and enjoy your chosen career.

It is amazing how a business can continue to function without properly trained staff. Poor service, rude and inefficient personnel often seem to be the standard. Have you ever stood in front of someone waiting to be attended to whilst they carry on with a private telephone call; read a magazine or eat their lunch? Ever noticed how an entire person can hide behind a telephone?

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