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    Optometrist Practice Assistant Course
    Optometrist Practice Assistant Course
    Optometrist Practice Assistant Course
    Ebook124 pages49 minutes

    Optometrist Practice Assistant Course

    By Online Trainees

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    About this ebook

    An optometric practice can be an intimidating environment at the best of times. Initially it will look like utter chaos. Calls have to be taken, patients have to be attended to, payments received, medical aids phoned, appointments scheduled and a whole horde of other duties performed whilst appearing calm and in control. This course is aimed at providing you with the skills and knowledge to deal with this situation in a confident manner. By improving your knowledge base you will enable yourself to handle any situation and enjoy your chosen career.

    It is amazing how a business can operate without properly trained staff. Poor service, rude and inefficient personnel seem to be the standard. How often have you stood in front of someone waiting to be attended to while they carry on with a private call, reading a magazine or eating their lunch? Ever noticed how an entire person can hide behind a phone?

    What draws a person back to a specific practice? An environment where they feel welcome, important and above all where they are treated by professionals.

    Always remember that it is stressful to be in an unfamiliar environment - people are scared of the unknown, and YOU have to reassure them and make them feel comfortable. They should view their eye care professional as a personal friend. Turn the appointment into a pleasant and fun experience. People enjoy going back to their favorite haunts with family and friends – make the visit to the optometrist one of these.

    With this course emphasis will be placed on professional etiquette, product information, visual aberrations, diseases of the eye, different personality types and how to deal with them, frame styling and sales.

    You are on the front line and without efficient and professional reception staff no practice can be successful.

    LanguageEnglish
    PublisherOnline Trainees
    Release dateApr 10, 2012
    ISBN9781476352817
    Optometrist Practice Assistant Course
    Author

    Online Trainees

    Online Trainees produce manuals and courses on various subjects.

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      Book preview

      Optometrist Practice Assistant Course - Online Trainees

      Optometric Practice Assistant Course

      By

      Online Trainees

      SMASHWORDS EDITION

      *******

      Published by

      Online Trainees at Smashwords

      Optometric Practice Assistant Course

      Copyright 2012 Online Trainees

      Smashwords Edition, License Notes

      This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.

      Content

      Overview

      Practice Assistant’s Course – Module 1

      The Role of the Receptionist

      General Duties

      Professional Ethics

      Professional Conduct

      Dealing With Patients

      Communication Styles

      Definitions

      Special Patients

      Practice Assistant’s Course – Module 2

      The Most Common Disorders In Patients Are

      What Is Vision?

      OCULAR ADNEXA (Structures which surround the eye)

      The Eye

      Anterior Segment Structures

      Posterior Segment Structures

      The Eye As A Component Of The Visual System

      The Visual Pathway

      Elementary Visual Science

      The Eye

      How Light Energy Becomes Sight

      Elementary Physical Optics

      Diseases, Disorders And Refractive Errors

      Abnormalities Of The Eye

      Practice Assistant's Course - Module 3

      Frame Styling

      FACE SHAPES (Enhancing facial structure through frame shape)

      Oval

      Round

      Heart Shape

      Oblong Or Rectangle

      Low Triangle

      Square

      Diamond

      Basic Selling Skills

      Overcoming The Price Objection

      Listening Skills

      Controlling With Questions

      Sunglasses

      Optical Considerations

      What Is Polarization

      Photochromic Lenses

      The Frame

      The Tint

      Price

      Lens Classification

      Prescription Glasses

      Single Vision

      Lens Thickness

      Standard

      Bifocal

      Office Lenses

      Multifocal Lenses

      Practice Assistant's Course Module 4

      Contact Lenses

      Lens Care

      Cleaning Solutions

      Contact Lens Instruction

      Practice Assistant's Course - Module 5

      ICD-10 Codes

      ICD - 10 Codes Applicable To Optometry

      Order Of ICD-10 Codes

      QEDI In-Store Procedures

      Overview

      This course is designed to provide detailed information on the daily tasks expected from practice assistants. The knowledge gained from this course will empower you to transform your job into a rewarding career.

      Module 1 has an in depth look at

      The Role of the Receptionist

      General Duties

      Telephone Technique

      Professional Ethics

      Professional Conduct

      Dealing with patients

      Module 2 includes

      The structures of The Eye

      The Eye as a Component of the Visual System

      Elementary Physical Optics

      Diseases, Disorders and Refractive errors of the eye

      Abnormalities of the Eye

      Module 3 gives you the tools for effective selling

      Frame Styling

      Basic Selling Skills

      Sunglasses

      Prescription Glasses

      Module 4 is a detailed overview on contact lenses

      Contact Lens Types

      Contact Lens Materials

      Contact Lens Care

      Contact Lens Instruction

      Module 5 is an overview on ICD10 codes and QEDI procedures

      ICD10 Codes

      QEDI In Store Procedures

      Practice Assistant’s Course – Module 1

      An optometric practice can be an intimidating environment at the best of times. Initially it will look like utter chaos.

      Calls have to be taken,

      Patients have to be attended to,

      Payments received,

      Medical aid providers phoned,

      Appointments scheduled,

      as well as a whole horde of other duties performed whilst appearing calm and in control.

      This course is aimed at providing you with the skills and knowledge to deal with this situation in a confident manner. By improving your abilities you will be able to handle almost any situation and enjoy your chosen career.

      It is amazing how a business can continue to function without properly trained staff. Poor service, rude and inefficient personnel often seem to be the standard. Have you ever stood in front of someone waiting to be attended to whilst they carry on with a private telephone call; read a magazine or eat their lunch? Ever noticed how an entire person can hide behind a telephone?

      Enjoying the preview?
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