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    Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
    Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
    Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
    Audiobook6 hours

    Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

    Written by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

    Narrated by Joseph Grenny

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    About this audiobook

    * * * Over 4 Million Copies Sold * * *

    The New York Times bestseller that changed the way millions communicate

    “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
    -from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

    “The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations.”
    -Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

    “Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.”
    -Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association

    “Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. I have found all of these elements in Crucial Conversations. The narrative has a universal appeal and the strength to transcend cultures.”
    Capt. Charanjit Lehal, AGM Training and Development, TataSky, India

    “I was personally and professionally inspired by this book-and I'm not easily impressed.”
    -Maureen Burke, Training Manager, Coca-Cola Enterprises, Inc.

    About the Book:

    Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them.

    Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

    Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation:

    New firsthand accounts of how these skills changed readers' lives

    New case studies showing how business leaders successfully applied these methods to achieve results

    New links to videos teaching what to do and what to avoid during crucial conversations

    New research findings offering fresh insights for applying the skills taught in the book



    Crucial Conversations is filled with practical advice you can start using today:

    Prepare for high-stakes conversations

    Make it safe to talk about almost anything

    Transform unpleasant emotions into powerful dialogue

    Be persuasive, not abrasive



    Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.
    LanguageEnglish
    PublisherMcGraw Hill-Ascent Audio
    Release dateSep 7, 2011
    ISBN9781639291199

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    Reviews for Crucial Conversations

    4/5

    433 ratings19 reviews

    What did you think?

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    Review must be at least 10 words

    • 3/5
      Essential guide to serious talk.
    • 3/5
      Actual rating: 2.5. Some good ideas but I don't think I walked away from it with as many usable lessons on communication as I've had with other texts. Also, it lacks an understanding of nuance in relationships and intersectionality that I can't fully express right now.
    • 3/5
      Some padding in the content, but most of it is actual, useful how-to with examples. It's not fluff, it's not hogwash, it just takes time to reshape or rewire how one defaults into old habits in conversations. With practise, this could be a game changer.
    • 2/5
      Hated the first section about how this book will transform your life and made your a super human being. This book can be summed efficiently into a blog post without losing any core material.
    • 3/5
      A key skill for any effective leader is the ability to navigate emotionally or politically risky issues.Some good insights. Implementing it's suggestions requires practice and reference to the book. Perhaps, not so good for an audio book.
    • 4/5
      A key skill for any effective leader is the ability to navigate emotionally or politically risky issues. In having these Crucial Conversations, when a lot is at stake and emotions are high, an adept leader must be able to manage themselves more than the situation. It became clear that Coherent Communication and other HeartMath techniques would provide the solid foundation for this self-regulation and allow a top performer to create a safe environment. Once everyone feels heard and unthreatened, then the decision-making and action can proceed.
    • 4/5
      Shouldn't a book on how to have productive dialogue be unneeded? Don't we already know how to talk with each other?

      We may, but we often don't.

      This is a useful set of tools and strategies for having those conversations with loved ones at home and with colleagues at work.
    • 4/5
      This book is very useful. It provides lots of help in learning to have difficult conversations. Following some of the suggestions has made me a better communicator already.
    • 3/5
      While the strategies presented in this books are worth considering, I found myself struggling with the writing style. The authors kept extolling the virtues of their strategies, how "great" they are, and how much they will change your life. It felt a bit like reading an infomercial. The numerous examples felt half formed. The strategies presented seemed like common sense, but there was very little evidence beyond anecdotes to proved their effectiveness. There were only 5 citations in the book, despite multiple areas where references could/should be added. It is possible I just struggle with the genre of business books that feel more like an infomercial than good research. I will try to be more conscious about using the strategies in the book, but reading it was a slog for me.
    • 4/5
      A surprisingly good self-help type book about how to talk to people without getting emotional, have difficult conversations, how to get people to compromise with you, etc. Examples tend to be from the business world and include some jargon, but there are also examples from personal life. I got the book in conjunction with a training program.
    • 5/5
      I have read Difficult Conversations - Douglas Stone, Bruce Patton, Sheila Heen and although both books talk about how to have these 'important' discussions, they are kinda different approach. I don't intend to say that they have any kind of a prequel/sequel relationship, but just that the ideas and techniques mentioned in this book are very interesting."Emotions don't exactly prepare us to converse effectively."Recommended to anyone.
    • 4/5
      If you are concerned about how to tackle a sensitive conversation with anyone, this is a must read book.
    • 4/5
      This is an exceptional guide to approaching life-changing conversations in a way that handles the baggage and emotions that so often derail them. It includes a general framework, plus some self-diagnostic tools and plenty of realistic examples.
    • 4/5
      This book tackles a very important topic, and from the right perspective, in my opinion. The lessons taught are very fundamental and helpful.The basic lessons are also rather simple and explained quickly, though not necessarily *easy* to really grok. And here is where I felt the book didn't do a very good job: the examples provided often felt superficial and contrived to me, showing the mechanics of the process, but not really communicating the spirit of the ideas.This became especially apparent in the chapter on "tough cases", where the standard advice seems to be "this actually isn't a special case, just do what we have adviced to do in earlier chapters" - just in more words.Still, a very valuable read, with good, sound advice.
    • 4/5
      Good practical way of dealing with difficult conversations & situations. It helps you to get into the mind of others and recognize the same issues in your own mind as you address issues. Excellent material.
    • 5/5
      Highly recommended. W- and I have both read this, and it makes those tough conversations go so smoothly! =D
    • 5/5
      This is a seminal book with concepts that should be taught in schools, churches, and every workplace. Lives will be changed when these principles are consistently practiced.
    • 5/5
      Every teacher, principal or other leader should read this book. It has powerful advice on how to handle conversations within board meetings, parents meetings, etc.
    • 5/5
      Not a Christian book but helpful for people coming out of abusive churches or confronting someone in a cult.