Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
    Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
    Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
    Audiobook4 hours

    Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

    Written by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

    Narrated by Barrett Whitener

    4/5

    ()

    About this audiobook

    The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.
    LanguageEnglish
    PublisherMcGraw Hill-Ascent Audio
    Release dateOct 1, 2005
    ISBN9781639291151
    Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

    More audiobooks from Kerry Patterson

    Related to Crucial Confrontations

    Related audiobooks

    Business Communication For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Q&A

      Jan 1, 2024

      We all want to accelerate progress within our organizations and in society at large. But Zuckerberg’s quote implies that a certain amount of wreckage is the necessary price we have to pay for inventing the future. We can either make progress or take

      5 min read

    • Article

      Mean Business

      Jan 26, 2024

      Mean Business
      8 min read

    • Article

      The Drivers and Derailers of Great Leadership

      Sep 1, 2018

      The actions and interactions between individuals have a huge impact on outcomes in the workplace, and this is played out every day, in every profession—sometimes with extraordinary results and other times with disastrous results. We have found that p

      6 min read

    • Article

      The Power of Human-Centred Strategies

      May 1, 2020

      A FEW YEARS AGO, I was working with the talent management team at a large financial organization. The firm was struggling with retaining its top talent. Far too many of its identified high-potential employees were leaving at the VP level. We set out

      8 min read

    • Article

      The Petty Party

      Nov 10, 2019

      The Petty Party
      4 min read

    • Article

      Q&A

      Jan 1, 2023

      In your book, Jerks at Work, you outline four types of destructive colleagues. Who are they? The first type is the ‘kiss-up, kick-downer.’ This is a person who is really talented at work; they have the skills needed to get on their boss’s radar, and

      7 min read

    • Article

      Bias at Work: How to Defuse a Ticking Time Bomb in Your Organization

      Nov 26, 2021

      “Bruce” is the CEO of a Chicago IT company with more than 60 employees. “Over the summer of 2021, a very bad feeling began to take hold,” he told me in lengthy phone call. “Suddenly a great lack of trust became apparent (in our workplace). Some of ou

      5 min read

    • Article

      Select : Why Selection Often Goes Wrong And What To Do About It

      Sep 30, 2020

      The process of selecting people, in business as in social relationships, tends to focus on the “good” characteristics we are looking for. However, as Adrian Furnham points out in this intriguing article, we would be well advised also to look out for

      6 min read

    • Article

      Do You Realise How Scary You Are?

      Dec 3, 2019

      Most managers know they need to create an environment where people can speak up in order to hear innovative ideas and avoid scandals. Research from a new book ‘Speak Up: Say what needs to be said and hear what needs to be heard’ (Financial Times Publ

      8 min read

    • Article

      The Man With The Golden Gut

      Aug 6, 2018

      The Man With The Golden Gut
      4 min read

    • Article

      What Happens When The Silence Is Broken

      Dec 24, 2018

      Last fall, a reckoning swept through society, giving rise to allegations of workplace abuse and harassment that had blighted lives for generations. Scores of powerful men, long immune to the consequences of their behavior, were toppled, as survivors

      3 min read

    • Article

      The Psychology of Influence

      May 1, 2019

      Change is one of the few constants for every organization today. What are some of the key challenges it presents? One of the challenges — especially for organizations that have been successful — is just that: they have been successful. They’ve learne

      8 min read

    • Article

      No Place For Bad Actors

      Feb 28, 2018

      The wrong approach to sexual harassment can lead your company to lawsuits, or a visit from the feds.

      4 min read

    • Article

      Q & A

      Sep 1, 2022

      How do you define a ‘person of influence’ in today’s world? Whether we realize it or not, we are influencing people all the time, from the time we are very young. Whenever you do or say something that effects a change in someone else’s thinking or be

      8 min read

    • Article

      Two Types of Workaholics

      Sep 1, 2018

      I do think many people are working more than ever because with today’s tools, they can. Communication technology has made it possible to work from anywhere, anytime. But even for those of us who are not actually working more, it feels like we are. Th

      4 min read

    • Article

      The Dark Side of Networking

      Sep 13, 2017

      The Dark Side of Networking
      3 min read

    • Article

      Dealing with CAVE People

      May 1, 2019

      What is a CAVE person? The acronym stands for Citizens Against Virtually Everything. It’s a term I first heard in the 1990s while consulting with a group of supervisors at a manufacturing plant. Metaphorically, it refers to people who resist any kind

      5 min read

    Related categories

    Reviews for Crucial Confrontations

    4/5

    63 ratings4 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

    • 3/5
      The exact same book as Crucial Accountability. Like, it's literally the same book with a different title. Same stories, same points.
    • 3/5
      Not as concise as the first book, and since much of it was similar (especially reading them back to back) it was clear they were trying to flesh it out and make it feel worthwhile. It does address a different situation than crucial conversations, so it has its value. It could have been better written, however. The flow and headers were not as clear, for example it was hard to separate main points from subpoints because the hierarchy in the headers was non-existent or too obscure.
    • 5/5
      Crucial Confrontations is one of those resources that does a superb job of preparing the reader to apply what they have learned. I used this model effectively in an on-the-job situation, and I have recommended it to fellow employees who have used this approach successfully after reading and applying the techniques that are well-presented. As an Employee Development Coordinator, I highly recommend this resource, as its proven effectiveness makes it a top-rate application for those touchy situations where you must confront the issues in a positive and powerful manner.
    • 4/5
      Book delivers on the art of how to engage in crucial confrontations. If done correctly it is a win-win for everyone. The alternative is never pretty. There are plenty examples from business to family that everyone can relate to.