Raise the Bar: An Action-Based Method for Maximum Customer Reactions

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Setting the Table

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Zingerman's Guide to Giving Great Service

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Yes is the Answer! What is the Question?: How Faith In People and a Culture Of Hospitality Built A Modern American Restaurant Company

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Running A Bar for Dummies

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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People

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Good Company

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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

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Don't Fire Them, Fire them Up

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You Don't Have to Be a Shark: Creating Your Own Success

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Living the Luxe Life: The Secrets of Building a Successful Hotel Empire

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Exceptional Customer Service

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Around the Corner to Around the World: A Dozen Lessons I Learned Running Dunkin Donuts

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Onward: How Starbucks Fought for Its Life Without Losing Its Soul

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Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion

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UnMarketing: Stop Marketing. Start Engaging.

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The Wealthy Franchisee: Game-Changing Steps to Becoming a Thriving Franchise Superstar

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Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers

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Brewing Up a Business: Adventures in Beer from the Founder of Dogfish Head Craft Brewery

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R.E.D. Marketing: The Three Ingredients of Leading Brands

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Book Yourself Solid: The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling

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Street Smarts: An All-Purpose Tool Kit for Entrepreneurs

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Restaurant Success by the Numbers, Second Edition: A Money-Guy's Guide to Opening the Next New Hot Spot

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Becoming A Restaurateur

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Restaurant Marketing: 11 Online Marketing Ideas and Strategies for Owners and Managers

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The Perfect Mix: Everything I Know About Leadership I Learned as a Bartender

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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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Dethroning the King: The Hostile Takeover of Anheuser-Busch, an American Icon

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Restaurant Business

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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

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The Introverted Leader: Building on Your Quiet Strength

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Good to Great

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The 7 Habits of Highly Effective People

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Company Rules: Or Everything I Know About Business I Learned from the CIA

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The 7 Habits of Highly Effective People: 30th Anniversary Edition

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The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months

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The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever

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Radical Candor: Fully Revised & Updated Edition: Be a Kick-Ass Boss Without Losing Your Humanity

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The E-Myth Revisited: Why Most Small Businesses Don't Work and

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Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

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Principle-Centered Leadership

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Business Made Simple: 60 Days to Master Leadership, Sales, Marketing, Execution, Management, Personal Productivity and More

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Spark: How to Lead Yourself and Others to Greater Success

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The Effective Executive: The Definitive Guide to Getting the Right Things Done

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Multipliers, Revised and Updated: How the Best Leaders Make Everyone Smarter

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The 6 Types of Working Genius: A Better Way to Understand Your Gifts, Your Frustrations, and Your Team

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The New One Minute Manager

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Thinking in Systems: A Primer

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The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers

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The Anxious Achiever: Turn Your Biggest Fears into Your Leadership Superpower

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The Power Code: More Joy. Less Ego. Maximum Impact for Women (and Everyone).

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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

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Developing the Leader Within You 2.0

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Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company

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The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results: Key Takeaways, Summary & Analysis Included

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The 360 Degree Leader: Developing Your Influence from Anywhere in the Organization

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The Unfair Advantage: How You Already Have What It Takes to Succeed

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Yes, And: How Improvisation Reverses ""No, But"" Thinking and Improves Creativity and Collaboration--Lessons from The Second City

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Who: The A Method for Hiring

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The First Minute: How to start conversations that get results

Podcast episode

From Brick Layer to Business Builder with Steve Sims: Entrepreneurship is all about following your instincts. An entrepreneur leverages time and learns from failures -- that’s the secret sauce of being ferociously successful. On this episode, Jake and Gino talk with Steve Sims, who created the...

Podcast episode

Creating Better Restaurant Managers: #224 - Creating Better Restaurant Managers *****  This week's episode is brought to you by: SPOTON You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game.  VISIT: https://www.spoton.com/chip ***** This week's episode is brought to you by: 7SHIFTS 7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free. VISIT: https://www.7shifts.com/restaurantstrategy   ***** On Episode 224 we ta

Podcast episode

#95: Why a Culture of Hospitality Matters for Every Business: If you’ve ever thought that hospitality is only for… well, the hospitality industry… think again! Your customers are craving human connection more than ever – whether they’re staying in a hotel or buying a pair of socks. And genuine acts of...

Podcast episode

8 Things You Need to Do to Turn Your Restaurant Around: #248 - 8 Things You Need to Do to Turn Your Restaurant Around *****  This week's episode is brought to you by: SPOTON You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game.  VISIT: https://www.spoton.com/chip ***** This week's episode is brought to you by: 7SHIFTS 7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free. VISIT: https://www.7shifts.com/restauran

Podcast episode

The Surprise Restaurant Manager: Ken McGarrie, Korgen Hospitality

Podcast episode

Are we all F*cked? - Mark Manson: There is hope in all the craziness today

Podcast episode

Two Things All Restaurants NEED to Succeed: #188 - Two Things All Restaurants NEED to Succeed ***** This week's episode is brought to you by: KICKFIN Thousands of restaurants across the country use Kickfin to send instant, cashless tip payouts, directly to their employees’ bank accounts, the second their shift ends. Get in touch today for a personalized demo and see how restaurants and bars across the country are tipping out with Kickfin. VISIT: kickfin.com/demo. ***** This week's episode is brought to you by: POPMENU If you’re a restaurant owner you need a great website that not only looks beautiful, but helps drive more traffic and sales. Use POPMENU to take your business to the next level. Best of all, listeners of this show can lock in one, set monthly rate… and get $100 off their first month.  VISIT: https://popmenu.com/restaurantstrategy ***** I've spent my entire adult life -- 22 years -- working in hospitality. For the past 7 years I've been working primarily as a restaurant c

Podcast episode

388: Your Avatar: How to create your small business Avatar profile, a personification of your ideal client or customer, with Henry Lopez. Henry is a serial entrepreneur, small business coach, and host of The How of Business podcast. On this episode Henry focuses on helping

Podcast episode

TSE 1224: How To Craft A Rock Solid Sales Pitch To Potential Investors: How To Craft A Rock Solid Sales Pitch To Potential Investors    A sales pitch is part of the selling process but not all salespeople know how to craft a rock-solid sales pitch to potential investors.  First, everyone is a salesperson....

Podcast episode

Unreasonable Hospitality

Podcast episode

Ready To Start A Team? Your Blueprint Has Arrived: You are about to listen to Real Estate Coaching Radio hosted by Tim and Julie Harris share with you part 3 of their series on successful teams. Today, you will

Podcast episode

Planning for Slow Weeks in Your Restaurant: #246 - Planning for Slow Weeks in Your Restaurant   ***** This week's episode is brought to you by: TRIPLESEAT Revolutionize your private event planning with Tripleseat's all-in-one platform. Boost new booking sales by 30%, generate more leads, create contracts, BEOs, and more. Plus listeners of the show get a discount when you sign up. VISIT: https://tripleseat.com/restaurantstrategy/ ***** This week's episode is brought to you by: DAVO Don’t let sales tax spoil your business. Stay on top of sales tax with automation from DAVO by Avalara so you can spend less time in the back office, and more time in the front of house. Click the link below to learn more and try DAVO free for the first month: VISIT: https://www.DAVOsalestax.com/restaurantstrategy ***** There's a seasonality to each of our businesses - a natural ebb and flow. And that's true for everyone. On today's episode we're talking about how to tell when it's coming and how to best prep

Podcast episode

419 Belonging to the Brand by Mark Schaefer: Belonging to the Brand: Why Community is the Last Great Marketing Strategy by Mark Schaefer About the Book: Bestselling author and futurist Mark Schaefer explains why community is a vastly overlooked marketing opportunity for most organizations. He...

Podcast episode

The importance of being known: I used to be a big shot. In my corporate marketing days, I was among the top 1 percent on the company organizational chart. I was awarded seven patents and I earned two masters degrees. I closed the biggest deal in the company's history, worth more...

Podcast episode

You’re Not Cooler Than You Think You Are: Until you’ve cycled at least once, I can’t be your business partner. On today’s episode Russell talks about why successful people aren’t as cool as they think they are. He admits to falling into this same pattern and how he has been able to be...

Podcast episode

562: Travis Tober on Attention to Detail, Service, and Programming: Hailing from Buffalo, NY, Travis came to Austin, TX by way of West Palm Beach, FL and Los Vegas, NV. It was in West Palm Beach where he truly become a professional while working at TGI Fridays. Tober Settled in Austin for good in 2011, where he...

Podcast episode

514: Not Letting the Business Ruin the Honesty with John Tesar

Podcast episode

Your Personal Brand Is Your Unique Selling Proposition with Tonya Eberhart

Podcast episode

455 : Founder Friday! w/ Nick Kassouf of Tru Bru Organic Coffee: Caring for people and their experience, both as employees and as customers, is at the heart of a successful coffee shop. In order to consistently pursue that, an operator needs to have a strong grounding of personal values that directs their decisions...

Podcast episode

The Business of Boundaries with Barb Nangle E484: Advice that made me $2 million dollars… First, you need to hear some of the back stories… there is no psychologist or highly successful businessperson in the world that would have said that “Tiffany has the perfect emotional makeup and skill set...

Podcast episode

How To Build A Never Ending Pipeline With Sherri Johnson

Podcast episode

559: Leslie Martin on Drive and Passion Creating Opportunity:   In the summer of 2000, owner Leslie Martin took her passion for the artsy cafe and love of the service industry and started in a 700 square foot shack. 18 years later Bouldin Creek remains one of the most popular vegetarian restaurants in the...

Podcast episode

496: Staying in Love with the Industry with Kevin Malone: 1972, after graduatig High School Kevin Malone attend Bar tending school and has been working in the inudstry ever since. He went to get experience working with High calaber chef in the french fine dining setting. With with experience Malone opened...

Podcast episode

166 : Founder Friday! (Special Curated Edition) : Four Awesome Perspectives on Caring for Staff from past Founder Friday Episodes: From the Founder Friday vault we are diving into the subject of how to care for your staff, staff culture, and setting up yourself and your people for success with amazing past guests Lauren Crabbe of Andytown Coffee Roasters San Fransisco, Dorian...

Podcast episode

211 : Straight Talk for Coffee Shops w/ The Retail Doctor, Bob Phibbs: Brick and mortar retail is taking a huge hit right now. We are all trying our best to adjust and weather the storm. In the midst of this crisis there is still room for hope, connections, and there is an opportunity to serve like never before. All of...

Podcast episode

Cracking the Focus Code with James Burgess

Podcast episode

573: Callie Speer on Extending Creative Freedom to Your Team: Early in her career, Austin native, Callie Speer, influenced the pastry and bread program for Parkside under Shawn Cirkiel. Her experience also includes working as the pastry chef for Chameleon Group, and as the executive pastry chef for the Hotel Van...

Podcast episode

549: Michael Cooney on Exploring, Learning, and Growing:   As far back as he can remember, Michael Cooney has always enjoyed being around small business owners. Growing up in a big Irish family, Cooney was no stranger to good food either, as there was plenty of home cooking. Cooney wouldn't REALLY...

Podcast episode

SFR 167: My Favorite Traffic Methods (AND WHY)...: This is HOW I get all my buyer traffic (and, just as importantly, what traffic I don't focus on)...

Podcast episode

Rob Dube: Do Nothing!: Accepting The Most Rewarding Leadership Challenge You'll Ever Take