NPR

High-End Medical Provider Let Ineligible People Skip COVID-19 Vaccine Line

Concierge health care provider One Medical has been allowing ineligible people to receive COVID-19 vaccines. Staff questioned what they saw as inappropriate, internal documents obtained by NPR show.
The boutique health care provider allowed patients who were not eligible — and those with connections to One Medical's leadership — to skip the coronavirus vaccine line ahead of high-risk patients.

A national health care provider has administered COVID-19 vaccinations to people deemed ineligible for the scarce vaccine by local health departments, including people with connections to company leaders and customers of its concierge medical service, according to internal communications leaked to NPR.

San Francisco-based One Medical has been allocated thousands of vaccine doses by local health departments in some of the areas they provide medical services. Ineligible individuals with connections to company leadership were set up with vaccine appointments, and patients who were disqualified from receiving the vaccine were nonetheless permitted to skip the line ahead of other high-risk patients.

The problems have occurred in numerous company locations across several states. The Washington State Department of Health, citing a complaint it received this month, told NPR it had halted COVID-19 vaccine distribution to the company. Other regulators have also received complaints or stopped providing the vaccine.

One Medical has branded itself a high-end health care provider serving a relatively affluent clientele that pays a $199 fee annually to receive easy online access to appointments, telemedicine and access to a streamlined, tech-focused medical experience. The company went public with an IPO in January 2020, with a valuation in the billions.

One Medical's shortcomings take place amid broader anecdotal evidence that suggests patients due in part to loose enforcement. The situation highlights a : Determining who is entitled to a vaccine at a time of scarce availability and who is responsible for enforcing eligibility rules.

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