SHRED MILL: YT’S NEW SURREY HILLS HQ

“One of our biggest goals is to improve the customer experience,” says Markus. “The YT) is a major step to achieve this. There are two main benefits for our YT family in the UK. Firstly, we’ve created a way for customers to physically explore our website, in the showroom. They can receive first-hand advice and book our bikes to demo in the Surrey Hills. Secondly, behind the walls of the showroom, we’ve got a highly-professional customer service team and experienced mechanics. This means UK customers with problems don’t need to send their YT bikes to Germany any more. By saving on shipping time alone, we can get them back on their bikes two weeks faster. And because riders in the UK aren’t queuing with the rest of Europe, this should result in faster response times and case solutions.”