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  • Forbes Africa

    THE FUTURE OF SELF-SERVICE

    Oct 01, 2020 2 minutes
    BY CHANEL RETIEF

    “THE 30cm BETWEEN YOUR EYE AND YOUR MOBILE device…that is the small, yet powerful space we want to own,” says Vimal Kumar, setting the tone for our interview on digital banking – and the future of self-service and DX.

    As Chief Executive for Retail and Business Banking, Digital & CX, at Absa Regional Operations, Kumar has been part

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