Consumer Confidential: Banks say cardholders can get help during the pandemic. But it may not be easy
by David Lazarus, Los Angeles Times
Sep 15, 2020
4 minutes
Like many people in these strange and unwelcome times, Brienna Prowler has been making ends meet by running up hefty balances on her credit cards.
Specifically, she's carrying a combined $15,000 in family medical bills on her Chase and Barclays cards - bills she can't pay down since losing her gig as a bartender because of the pandemic.
Prowler, 36, says she's never missed a payment. She has a good credit score (over 700). However, both her cards have annual interest rates topping 23%.
"I asked Chase and Barclays if they would lower my rate, at least for a while,"
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