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IN AN ENVIRONMENT where good Customer Service should be the minimum requirement, most organisations fail to consistently match even this standard. The good news is that for those companies nimble enough to plan and operationalise a competitive advant
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How Are You Delivering Profit In Today’s Economic Climate?
There is no denying the impact of cost cutting on the bottom line. After all, every R1 saved is the equivalent to an average of 2X to 4X plus revenue earned through sales efforts. While expense control may be a necessity for delivering EBITDA numbers
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An Omnichannel Maturity Assessment
• Companies at this level aspire to offer customers a more integrated omnichannel experience.• Multiple channels are in place, but these work largely in isolation, rather than as part of a seamless customer experience.• Level 1 companies seeking to o

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