Entrepreneur

How These Franchises Established a Company Culture That Works

Company culture is more than flip-flops and Ping-Pong -- it's a critical strategy for helping define and maintain a consistent brand atmosphere among disparate groups of franchisees and staff.
Source: Illustrations by Istvan Banyai

Last winter, Maui Wowi Hawaiian Coffees & Smoothies moved its headquarters from the Denver Tech Center, a warren of office buildings and conference hotels along Interstate 25, to an old bank in Denver’s hipster enclave of City Park West. Instead of setting up drab cubicles, CEO Mike Weinberger insisted the office be decked out with surfboards and faux palm trees. He put in sandboxes and began stocking vending machines with free snacks and beer. There’s even complimentary fried chicken or pizza on Fridays. The 14 corporate employees and 200 franchisees of the system, who run 450 units, are encouraged to wear Hawaiian shirts and flip-flops whenever sensible.

Yes, it was a gambit to fit into the new neighborhood, but it’s also Weinberger’s attempt to keep his team and franchisees focused on what he considers one of his company’s most important assets: its culture.

“Culture, from our employee and franchisee standpoint, is one of

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