Dss Complaint Today

Dept of ocial ervice is Dept of Senior Shame (2006-2012)
My Complaint to DSS CCL
Department of Social Service (DSS) and Community Care Licensing (CCL)
My Complaint
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Vendor application denied by the Department of Social Service in 2006 Government official incompetence, fail to perform duties after obtaining the consideration, failure to admit mistake. (2007) abuse small residential care home residents, caregivers and operators.(2010-2011) suspended my administrator license for 2 years in 2007-2009 without an explanation, reinstated my administrator status in 2009 without an apology. My vendor application to DSS, denied by the Department twice in 2006 and 2010. Violation and intentional mis-interpretation of Title 22 in elderly abuse. DSS CCL applied double standard or lack of standard in their inspection and vendor evaluation Government officials and chief of DSS conflict of interest involvement as speakers in a fee seminar retaliate on E. Hillsdale Rose Garden operator and licensee (2010-now) gave a 24000 plus dollars fine for retaliation (2010-2011) These vendor applications triggered a series of retaliation which led to closure of E. Hillsdale and revocation of all licenses needed to operate a care home. (2006-2012) Intentional misrepresentation of government to negotiate with vendor 2 applicant by retired DSS chief and current DSS dept manager.
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removal of my elderly residents and revoked my administrator license and facility license (2011) thrown out 70 of my submitted curriculum for Group Home (GH), Adult Residential Facility (ARF) and Elderly Residential Care Facility (RCFE) Initial certification (ICPT) and Continue certification curriculum(CEPT) (2011) Falsification of claims and accusation on legal document, brought back to live of resolved and cleared deficiency from 2009. (3 years ago) 2012 Failure to protect and to enforce regulation to protect the elderly Abuse of government power given by the public Poor LPA training and administration covered up for their own mistake Bias and injustice in investigation and inspection and application analysis and wrongful accusation to denied my application to throw out my curriculum, licenses: my qualification, my care home compliance, the nine elements, Wasting of public resource in legal proceeding Impede government economy recovery Chapter 7 bankruptcy; eviction from primary home, eviction from care home, no income; my residents, my employees and my family suffered. (2010-2012) I didnt get paid for work from a BPPE BVNPT approved school as shown on their websites. Failure to maintain their work standard.
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My Complaint (cont)
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Denied by BPPE Complaint to BPPE on approved school of their website I paid school rent longer than 3 years when BVNPT on their website stated that not min 9 months. When I called to find out my application status. I kept hearing complaint from the staffs about their poor benefits, union fight and poor working morale. They worked according to their pay.
2005
2005 Awards
In 2005, I have received multiple appreciation awards from health care facilities I had worked for many years. I felt some proud of myself. I spent my life saving to purchase an overpriced home to run a residential care facility (107 E. Hillsdale Rose Garden).
2005
Rose Garden
Purchased of Care Home
The residents in house were only actors and relatives of the sellers. It was a scam with sellers and agents. There was no $12000 per month income as claimed on the advertisement. It was a lot of real property tax each year for no income for a long time to acquire operating licenses; all kind of clearance, business set up and gets my first resident to live in the house.
2012
This is what I have to pay today, even I had no income and I am being evicted and sued. All the unfortunate things happened to me.
Who am I ? (I was a proposed vendor instructor and care home administrator and licensee of Rose Garden 2005-2012)? My qualification
I had been an administrator for Sylvia Board and Care Home in San Francisco in 1999. ARF administrator certification, I had been a foster care nurse in the Department of Public Health for more than 5 years and now Administrator of Rose Garden in San Mateo since 2005 and held a valid Administrator license from the State of California, Administrator Certification Section thru December 2011. I have a valid and current registered nurse license from Board of Registered Nursing. I worked as a nurse for more than 30 years with dual master degree in nursing and education, adult education credential.
My qualification to be a vendor
DSS said that I didnt qualify to teach vendor education Gibson, Nobis etc. approved vendors were less qualify than me. Dept chief (including Gary L. Palmer and Charles Boatman) from DSS presented in fee seminar on 6/18/2010. Charles Boatman had worked in current job with RCFE for less than 4 years. Minimum of 4 years were required to apply as a vendor. Charles Boatman gave out ceu that he approved for himself. What process did he went through to do that? Who qualify him? Economic 700 forms? CCL cited me couldnt teach first aid to my family and employee because what Jeung called conflict of interest, even thought, I had a life time career as a nurse and I am a American Red Cross CPR/AED and first aid education instructor. CCL also cited me for no first aid card. I had CPR and First Aid to work as a nurse. Because of that, nurse was exempted from providing a first aid card. It was waived when I first apply for the facility and administrator license in 2005. Jeung , LPA, have forgotten that for her absence for years in the facility or she did very poor documentation on what she supposed to look for, or she was very bias without giving care home operator a chance to defend themselves. It was here if Jeung asked. It didnt mean it was not here, just because Jeung didnt see it. Jeung never do any interview and ask and fine $1000 on first day 6/30/10 because she had to come out with some money for fine, no defense allowed. Cleared and corrected deficiency from years ago came to live when they were needed for facility accusation, it was cleared with Jeungs own original hand writing. Definitely there was no urgency and no harm to residents because it was so long ago. Why made this an accusation and claimed that revocation of facility and my administrator license for elderly residents health and safety per title 22.
1988-1993 Vocational training teaching credential
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1989 MA
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1989 Training system development
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1993 MSN
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PHN
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1997-1999 RCFE administrator certificate from CDSS
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1999 Sylvia care home license
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2002 Residential Services Specialist Training
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2003
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2003 Adult Residential Administrator Certificate
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2005 nurse appreciation awards
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2005 Foster Care nurse training
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2005-2006 Foster Care nurse training
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2005 Residential care home certificate
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2007
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2007 Adult Residential Facility Administrator certificate
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Nursing Faculty approval from DCA 2007
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2006 for CEU provider from BRN in 2006 I applied
Board of Registered Nursing approved me as a Continuing Education Provider
Result: I became the approved vendor to teach RN CEU since 2006 I applied for a CEU and administrator class vendor in 2006 Result: I was denied to become a vendor Administrator status was suspended for renewal indefinitely Re-instated in 2009 Applied for vendor again in 2009-2010 Denied again in 2010-2011 Approved by LPA Alan Elner in 2011 Denied again by Charles Boatman, manager of ACS in DSS in 2011 stated that my care home was not in compliance (He never set foot in my facility, LPA Jeung came to harass and intimidated me, my residents and my caregivers 6 days and 2 days from Boatmans scheduled date for his decision phone conference for my vendor application Facility and administrator license revoked by DSS CCL, demanded 30000 dollar fine, removed elderly residents and I filed bankruptcy.
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2008 Avastin ANTI-VEGF Therapy
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2008 Critical Care Update
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2008 Adult education training
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2008 Certified wound care consultant
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2008
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2008
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I got this certificate in 2009, after it had expired from DSS
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2009-2011 RCFE administrator certificate
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2010 CDPH Health Facility Evaluator Nurse certificate
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2010 Patient licensing surveying
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2010 surveyor training CDPH

>SNF Licensing Surveys >Elements of a SNF Recertification Survey Plan of Correction
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Long Term Care Training 2010
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2011
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2012
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Sylvia Lee RN PHN MA MSN WCC e-mail address: syl57via@yahoo.com Cell: (415) 425-6445 Education background MSN from SFSU in 1993-Nursing MA from SFSU in 1989-Education and Technology BA from SFSU in 1983-Chinese AS from CCSF in 1978-Science Registered nurse in California RN494151 Exp 6/30/2013 Wound Care Certified expired on 12/2013 Board of Register Nurses CEU provider expire on 12/2013 Public Health Nurse Certificate (permanent) Bay Area Red Cross CPR/first aid instructor (current) California driver license N7723843 Exp 5/13/2013 Adult Education certificates in Chinese, business and vocational training Graduate certificate in System Training and Development CBEST certificate
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Employment Experience California Department of Public Health, Health Facility Evaluator Nurse Licensing and Certification California Nurse Vocation Institute- Program Director California Nurse Vocation Institute theory and clinical instructor Chinese Hospital-Hospital Educator California Pacific Medical Center in San Francisco-Pacific Campus Oncology California Pacific Medical Center in San Francisco-Davies Campus Per-diem SNF California Nurse Vocation Institute-Nurse Instructor St. Francis Memorial Hospital-Acute rehab nurse Self Help Home Care and Hospice-Home care case manager TB clinic nurse-TB clinic San Francisco Foster Care Nurse-Public Health nurse of City and County of San Francisco Self Help Home Care and Hospice-Case manager Charge nurse and nursing supervisor-Saint Francis Height in Daly City Charge nurse-Kindred Hospital Float pool RN-Veteran Administration Medical Center in San Francisco Special Assignment nurse-San Francisco County Jail 3 in San Francisco and County Jail 7 in Daly City Hospice nurse-preferred Choice Hospice in San Francisco Nursing Supervisor of Crystal Spring Rehabilitation Hospital in San Mateo MDS nurse- Beverly Health Care Center in San Francisco Staff Nurse-Hillhaven Health Care Center, San Francisco UCSF Clinical Lab assistant in San Francisco General Hospital Speak and write Chinese fluently.
11.3 miles or 15 min distance

DSS CCL 851 Traeger Avenue, Suite 360 San Bruno, Ca 94066 to
E. Hillsdale Rose Garden 107 E. Hillsdale Blvd San Mateo, Ca 94403

CCL Inspections 2006 -2009 No problem & No fine
6/30/10 LPA Jeung came to search residents & caregivers of Rose Garden 7/6/10 Boatman set this date to give me my vendor application decision, but he never call 3/18/11 LPA Jeung came to harass on this day, as I have waited. residents & caregivers in Rose Garden, deliver huge accumulative civil penalty to 30000 dollars but this visit was not in CCLs record 3/21/11 10 am Boatman set this date to give me my vendor application decision, but he 47 did call this time to deny my application
DSS CCL came on these date to Rose Garden
6/30/2010 7/12/2010 8/3/2010 8/9/2010 9/16/2010
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As a result of these 5 visits

Vendor application denied by Charles Boatman 70 CEPT (continue education curriculum got thrown out), I have never seen my work again since 3 years ago, I sent them out to ACS (Administrator Certification Service). RCFE, ARF, GH denied for ICPT(Initial Administrator training) This is the second time for I was denied in 2006 and 2010. Administrator and facility License revoked Residents were taken out of the facility Employees left and became unemployed My Chapter 11 converted to Chapter 7 bankruptcy Lost my CDPH HFEN job for no fault Evicted from my own Home in San Francisco after 40 years Moved in Rose Garden that was vacated by license revocation Evicted from Rose Garden and sued by Trustee Continue to be sued for money My life shattered in harassment, intimidation, suppression, retaliation, suffered from government official corruption and abuse.
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After a long persistent struggle and refused to give up, every residents, employees in my care home and my family suffered, I have suspicion that these visits and conference calls timing were related but I want to hear the final verdict from Boatman to believe that these senseless harassment, intimidation, retaliation and suppression was not true. I hoped and kept telling myself that all my suspicion were not true. I had to hear it from Boatman to believe myself.
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6/30/10 LPA Jeung came to search residents & caregivers of Rose Garden 7/6/10 Boatman set this date to give me my vendor application decision, but he never call on this day, as I have waited.
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3/15/2010 Alan Elner, Boatmans vendor analyst sent me an e-mail that Elner approved the program and it was now on Boatmans desk for final approval. Since then, I had called Boatman everyday from 3/15/10 to 3/18/2010. He deferred to tell me his final decision until 3/21/2010. On that 3/18/2010, Friday and over than weekend, I anticipated the result of Boatmans decision after Audrey Jeung, LPA from San Bruno came to delivery her $30000 fine to my care home, but just couldnt believe my suspicion until I hear it on 3/21/2010 at 10:00 am from Boatmans mouth to give me his denial in word. I asked him for a denial letter, after many months for asking, but still didnt get the denial letter.
3/18/11 LPA Jeung came to harass residents & caregivers in Rose Garden, deliver huge accumulative civil penalty to 30000 dollars but this visit was not in CCLs record 3/21/11 10 am Boatman set this date to give me my vendor application decision, but he did called this time to deny my application.
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3/15/11 Monday
Alan Elner, LPA of ACS approved my curriculum and he said that the application and curriculum were on Charles Boatmans desk for final approval.
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3/15/2010 Elners e-mail that my course was approved by him

Hi Sylvia regarding the 8 hour dementia course, It is off my desk and in Charles hands. I have approved it, but he is just double checking. If you scroll down to the bottom of this email, youll notice the information on the 2-hour Safe Medication Practice that I needed. I can only find an upgraded outline for the Dementia class, not the medication class. If you did not send it to me, let me know if you plan on submitting the additional information I requested. It isnt extensive, so let me know if you have any questions. Thanks and take care Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392.
P.S. I will be out of the office next week for all day training on Tuesday and Wednesday.
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CCL study
A Study of Community Care Licensing's Data Systems for Residential Care Facilities for the Elderly in California: Summary of Findings Flores, C., T. Donnelly, J. Fecondo, R. Newcomer. (2007) Report funded by the California Healthcare Foundation. San Francisco: University of California. This research represents the first attempt to systemically evaluate a state monitoring system by assessing current availability of information, practice differences across state offices, and variations among facilities based on size. A stratified random sample of 340 Residential Care Facilities for the Elderly (RCFEs) was selected from 3,349 facilities licensed in Northern and Central California. Facilities were stratified by capacity (bed size 1-6, 7-15, 16-49, 50-99, 100+) and by the district office of Community Care Licensing (CCL), the regulatory agency. Six (6) of the fourteen (14) CCL district offices were visited (Chico, Fresno, Rohnert Park, Sacramento/Stockton, San Bruno, San Jose). These district offices cover approximately 50% of all RCFEs in the state, and 49 of the 58 counties. The project's study time frame was 2000 through June 2006. As of January 2004, the law was changed, decreasing the required annual onsite evaluations of RCFEs to a minimum of once every five years. Pre and post licensing inspections, as well as those in response to complaints, continued as before (Official California Legislative Information, 2005).
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Findings - Availability & Completeness of Records: 25 files (9.2%) requested were not available for review: 15 could not be found and 2 were "problem" facilities with files not ready for review (2Sacramento/Stockton, 11-San Bruno, 4-San Jose); 8 were in satellite offices (Rohnert Park/Sacramento-Stockton). 9.2-10% of files requested were not available 5-6 % requested files could not be found. 2 requested problems files were not ready for review. Personnel Reports were incomplete and not up to date. 90.7% of Admission Agreements were dated from the time of initial licensing and did not represent current changes in the law.
CCLD personnel must completely review facility files to remove any personally identifying information to make the file available as a public record, and be present for the review, a staff intensive and time consuming process. Files were large and cumbersome to review. The format and lack of explanation of the contents and relative importance of documents diminishes their value for consumers or professionals using the files. Access to the files remains a major issue,
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II. Enforcement Practices Community Care Licensing conducted annual on-site evaluations of every RCFE until 2004 when the policy was changed reducing these regular visits to at least one every five years. Besides this official evaluation visit, other types of visits include case management, complaint investigation, pre-licensing, postlicensing, and office visits.
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II. Enforcement Practices Community Care Licensing conducted annual on-site evaluations of every RCFE until 2004 when the policy was changed reducing these regular visits to at least one every five years. Besides this official evaluation visit, other types of visits include case management, complaint investigation, pre-licensing, postlicensing, and office visits.
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Findings Citations (Refer to Section III. On Citations) Findings Enforcement Actions: The existence of enforcement actions was identified by several ways in the public file. A few (N=9, 2.9%) had a probationary status listed on the license due mostly to problems with criminal clearance. 13 (4.1%) facilities had evidence that a compliance plan (i.e., an agreement with CCLD to comply with a plan of correction related to specific quality of care issues) was in place. Penalties were assessed on 168 (4.4%) of total citations and ranged in amount from $50-1000. The most common penalty amount was $100, most frequently assessed for lack of criminal record clearance on a staff person.
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III. Citations Title 22, Division 8, Chapter 6 of the California Code of Regulations consists of the nine articles. Articles Six through Eight are the focus of this project because they include regulations regarding the care and supervision of residents, physical plant and safety, and other medical care and quality of care concerns. There are more than 100 numbered subsets of regulations within these articles. Article Six (Continuing Requirements) includes continuing care requirements such as medications, staffing, and personal accommodations and services. Article Seven (Physical Environment) includes requirements for the physical plant and fire safety. Article Eight (Incidental Medical Care) addresses regulations regarding restricted and prohibited medical conditions. There are two types of citations issued: Type A=Serious, meaning a failure to comply presents an immediate or substantial threat to physical health, mental health or safety of the residents; or Type B=Less serious, meaning a failure to comply does not present an immediate or substantial threat to physical health, mental health or safety of the residents.
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Findings Article 8 (Incidental Medical Care): Citations regarding Article Eight (8) accounted for 254 (6.6%) Type A citations [e.g., stage three and four pressure ulcers, higher level of care needs present], and 212 (5.5%) Type B citations [e.g., failure of facility to notify CCLD of a resident with a restricted condition] among the sample facilities during the five year study time frame. The most frequently cited regulation within Article eight was related to dementia care, accounting for 56% (N=261), e.g., inadequate staff training, insufficient staffing levels to meet the needs of the dementia residents, residents in need of higher levels of care and failure to comply with specific state requirements regarding the care of persons with dementia. Other frequently cited Article 8 regulations included 50 (10.7%) citations regarding oxygen administration [e.g., unsafe practice, lack of skilled care available]; 46 citations (9.9%) regarding prohibited and restricted health conditions [e.g., higher level of care necessary] and 42 (9.9%) citations regarding healing wounds [e.g., pressure ulcers]. Examples of less frequently cited regulations, included deficiencies in the use of home health agencies (N=11, 2.4%), managed incontinence (N=10, 2.1%), diabetes (N=10, 2.1%), injections (N=9, 1.9%) and hospice care (N=9, 1.9%). Deficiencies related to the personal rights of residents accounted for 7.4% (N=174) of total citations [e.g., restraint use, care not provided in a manner that respects dignity, lack of information].
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V. General Findings California state law requires, and CCLD maintains or has access to, a considerable amount of information on RCFEs. However, the current system is not meeting the needs of CCLD, consumers, providers, or policy makers, nor is it efficient or cost-effective. The current State data system is incomplete, not integrated and not easily accessible. The results of this study indicate that differences in the practices among district offices with respect to focus of attention and thoroughness of recording may affect data reliability. Although the citation and complaint information is the most current in public files, none of this information is available on CCL's web site. And given the substantial change in policy in 2004, trend data on these indicators are not reflective of practices in earlier years. Further, the system is now complaint rather than survey focused. CCLD's has limited the web site information to facility name, contact person, address, telephone number, bed capacity and responsible district office. This limitation makes the on-line system far less useful than it has the potential to be. State law requires providers to submit complete information on personnel. The public files typically lacked complete or updated personnel reports. There is no online reporting system regarding staffing for providers' use.
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Resident characteristics so essential for quality assurance are not integrated or accessible. Resident information is maintained on site by facilities. The required physician's report identifies many resident characteristics [e.g., age, medical diagnosis, medications, functional limitations, cognitive impairments]. Other resident information is maintained in confidential files at district offices. For example, reports are filed by facilities on any unusual occurrences [e.g., falls, errors, medical events]. Such information could be computerized to describe resident characteristics, nature of services provided, health care utilization [e.g., hospital, ER, and EMT use], and other level of care factors while protecting confidentiality. Findings - Enforcement Information California provides no online information or access to electronic files regarding enforcement actions such as survey results, complaints, deficiencies or fines.
This research is supported in part by a grant from the California HealthCare Foundation to the Department of Social and Behavioral Sciences at the University of California San Francisco.
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From this Community Care Licensing study (2000-2006), we learn that 9.2-10% of files requested were not available 5-6 % requested files could not be found. 2 requested problems files were not ready for review. Communication problem iof various level in the DSS, CCL in and out of the office. CCL Records were not complete, unavailable and not ready for review, CCL record systems were faulty, CCL violated regulation they supposed to enforce and cause financial damages to the facility. CCL should be given a record incomplete citation by this study. Scope: All the elderly who live in California Residential care facilities and assisted living facilities. Severity: Unable to retrieve accurate information, miscommunication at various level, from administration to field inspection and clerical in the office and out of the office to the care homes. Care Home had no information of what was going on in policy and procedure or any change in regulation. Not available, not found, not ready were unacceptable excuses, worse than incomplete. If you couldnt govern your agency, how do you go out and govern and enforce regulation to other facilities and hand out fine and civil penalty. According to other care home operators I met in the past, we did not trust the DSS CCLs ability to hand our documents. I lot of mistakes were made in the past and DSS CCL refused to admit them and the care home was the one to follow up and eventually suffered from DSS CCLs own mistake. There were a lot of untold story out there among RCFE licensee and operators. Not to mention intentional 65 suppression and retaliation to silence those who dared to speak up and speak out.
Conclusion
Personnel Reports were incomplete and not up to date. 90.7% of Admission Agreements were dated from the time of initial licensing and did not represent current changes in the law. 90.7 % was a significant number. What corrective intervention the DSS CCL office had done to correct this mistake. Failure to provide a role model and fine facility for law they violate themselves. In term of Scope, CCL had a 90.7% bigger problem than my 4 residents care home for a max capacity of 6. In term of severity, CCL failed to communicate to care home operators about change of law and regulation and lack of following. CCL failed to reflect current changes and laws and CCL charged heavy fine on the very same citation they have committed themselves. If DSS CCL abuse residential residents how could they delivery a heavy fine on basis of retaliation and closed my care home for my facility for intentional and wrongful accusation.
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2004 when the policy was changed reducing these regular visits to at least one every five years
CCL only come at least once every 5 years. How come in show up on the schedule day 7 and 3 days prior to Boatmans conference call related to his decision of my vendor status. Show up on average twice a month for 3 months to Rose Garden to harass the residents and staffs when there was no complaint to the residents care.
Type B=Less serious, meaning a failure to comply does not present an immediate or substantial threat to physical health, mental health or safety of the residents. In 2009 CCL inspection, prior to Boatmans first vendor decision conference call, I had only 4 type B citation for record completion problem. It was checked off by CCL as cleared and resolved. How come all 4 of these resolved Type B (less serious ) appeared on the CCL accusation document.
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2006
I refused to admit business failure and shattered my life long dream which was to do what could do best as a nurse for >30 years, which was to take care of people. My financial account leaked and ran into a budget deficit, and I have to use my own resource to cover the business daily operating expenses and I could see the crisis is coming. I tried different ways to get myself out of this situation by applying to become a vendor of the administrator training as one income source to me for my employee and my residents in care home.
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This was my 2006 vendor application
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2006 Vendor application I submitted my application for vendor. This was part of the application content I submitted that met the requirement but they said that I was not qualified. I have taken classes from Nobis and Gibson. Both man were not nurses and trained in health care nor a social worker. Gibson had only 0 to 1 client in his care home.
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2006 Instructor qualification in When I apply for vendor in 2006 and 2010 I copied and sent in all my credential and certificates.
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2006 Course outline

The red arrow pointed at the 9 element. In the 3 ways conference with Tom Shetka, Charles Boatman and me, I was denied because Tom Shekta said that I didnt have. Charles Boatman told me. My 9 elements were there in 2006, 2010 and every time I submitted my application, I never miss.
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2006
Lecture outline Day 1
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2006
Lecture outline Day 2
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2006 Lecture outline Day 2
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2006 Lecture outline Day 3Day 3
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2006 Lecture outline 6
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7/27/2006
In 2006, I was sued by the State of California DSS for applying to become a vendor and was rejected by the department for providing good care to the resident sand working hard to pay bills committed no crime. It was a waste of the government and taxpayers money to give criminal charges that DSS never follow up.
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My administrator license was put on suspension and sued by the CDSS immediately without getting an official denial letter. It took a very long time for me to get Shektas denial letter and without any kind of notification nor follow up and DSS even forgot what happen in the next 2 years, except I was the only one asking again and again for why they cashed my renewal check but never sent me a certificate nor give me any explanation why not.
1/9/2007
1/9/2007
This is my draft to appeal in 2007 but I was told it is not what you know but who you know. I felt very hopeless. I have noted all the response on the original letter 2/13/2007 .
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2007 I waited and waited and, finally in 2007, I got a denial letter from Tom Shekta (division chief, retired in 2011) and Mary James (LPA of my vendor application whom retired in 2010.
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3/15/2007
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3/15/2007
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Revised in 2007 appeal
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3/20/2007
Yes, I did appeal. This is my appeal letter to Tom Shetka in 2007.
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Please study the following LPA bribery case (2007-2011)

LPA Bribery happened in2007-2009 Investigation began in 2010 In Dec 2010, one involved LPA left the CCL department. In April 2011, 2 involved LPAs terminated from CCL department.
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LPA bribery 2010-2011 p1

SAN DIEGO, Calif. (CBS 8) -- A bribery scandal is being investigated at the state's Community Care Licensing office in San Diego, a division of the California Department of Social Services. Officials confirm the employment of three state inspectors has been terminated after they were accused of taking thousands of dollars in bribes from operators of local residential care facilities for the elderly. The state licensing inspectors worked at the offices of Community Care Licensing in Mission Valley. They are identified in court documents as Conchita Valero, Lydia Williams and Christina Nepomuceno. The employees held the job title Licensing Program Analyst (LPA) and, as such, they inspected and licensed assisted living homes for the elderly in San Diego County. According to a search warrant dated June 2 obtained by News 8, investigators are now seeking bank records to try to prove that the state inspectors were taking bribes from the owners or operators of several assisted living facilities.
We needed a search warrant to search the LPAs home but LPA could search our innocent elderly they supposed to protect anytime without cause except for retaliation to the licensee. I asked Susan Roman Clark for reason in our meeting.
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LPA bribery 2010-2011 p2 name Iris Ramirez, 49, runs four senior care homes in Mira Mesa under the
Ambassador Senior Retreat. The search warrant alleges Ramirez bought airline tickets to fly LPA Valero and LPA Williams to the Philippines for a vacation, and also gave Valero $2,800 in cash. In exchange, Ramirez's licenses were fast tracked and "completed in two months or less" instead of the average "five to six months," according to the warrant. When interviewed by investigators, Ramirez "stated that the airline tickets were a gift'; a thank you' for licensing her facility so quickly," the warrant alleges. Each airline ticket cost $1,044, the warrant reads. "Ramirez admitted to paying LPA Valero $2,800 cash and that LPA Valero was probably' not documenting deficiencies at the facilities in exchange for the money," according to the warrant. Contacted at her home in Murrieta, Ramirez told News 8 the airline tickets and the $2,800 in cash were gifts and she refused to answer questions. "I don't want to say anything more. Sorry," said Ramirez. Also named in the search warrant is the Eternal Sunshine Care assisted living facility on Quince Street in San Diego's Oak Park neighborhood, owned by 93 Selma Teer, 36.
LPA bribery 2010-2011 p3 that she The search warrant claims Teer had purchased a home in Mira Mesa
hoped to license as a Community Care facility; and gave LPA Nepomuceno $3,000 in cash. When Nepomuceno left on medical leave from work, the search warrant claims Teer left the following voice mail message on Nepomuceno's state-issued cell phone: "(You are) not returning my call. You are not paying my money back. You want a bribe for my application for my license. You lied. You are such a liar. You want a bribe, do your job. You don't do your job; you give me my money back." In an interview at her Oak Park facility, Teer denied using the word "bribe" in the voicemail message, and said she did not bribe anybody. "I don't even know what a bribe is. I don't know the meaning of it," Teer said. Teer told News 8 she believed the $3,000 in cash she paid to LPA Nepomuceno was a loan, and that the payment was set up by her former business partner, Iris Ramirez. "Iris Ramirez is the one that put me in this position," Teer said. "I'm 100% helping people. So you help people and this is what you get." The search warrant also names Happy World residential care facility in Poway, once run by 56-year-old Maria Blume; and the Golden Touch III facility in Mira Mesa, formerly operated by Blume's nephew, who gave LPA Williams $5,000 in 2009, according to the records.
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Blume initially told News 8 she would answer questions about the bribery allegations, but then did not return a message left on her cell phone seeking comment. A spokesperson for the California Department of Social Services declined to comment on the ongoing investigation but did confirm the employees in question are no longer on the payroll. "Each employee has a right to privacy and I'm not going to discuss personnel matters," spokesperson Michael Weston said. "I can just tell you that these three individuals no longer work for the Department of Social Services." The bribery allegations remain under investigation by the Department of Social Services and no criminal charges have been filed against any of the state employees or the facility operators. On Monday, News 8 requested access to the public inspection files for all seven assisted living facilities in question. Weston said the records will be made available in the coming days after confidential information is removed.
Thats all these LPAs got for punishment. Fair or un-fair? These LPAs were able to go find another job for another agency. For me, I had nothing wrong to my care home and residents and employees, but I got listed punishments from DSS CCL for speak up and speaking out on slide 10.
LPA bribery 2010-2011 p4
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Please visit CCLD website to see this phenomena of branching in RCFE. By typing in City and/or County you are looking for in your facility search. https://secure.dss.cahwnet.gov/ccld/securene t/ccld_search/ccld_search.aspx
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One complaint said the facility's "room temperature was too cold," another said "facility staff are over medicating" a resident, and a third alleged the "facility is not maintaining a sufficient amount of food to sustain the residents in care." The records reveal a total of 10 alleged violations against the facility that were later dismissed by state inspector Valero. Time and time again, Valero determined the allegations were "unfounded" and "dismissed the complaint," taking no action against the facility's owner, Iris Ramirez. At her home in Murrieta, Ramirez told News 8 the cash paid to Valero and the airline ticket to the Philippines were "gifts." She declined to answer questions about the ongoing bribery investigation. Inspection records from the three other senior care facilities owned by Ramirez show a similar pattern. Between 2007 and 2009, inspector Valero repeatedly found "no deficiencies" at the facilities. It wasn't until 2010 after the bribery investigation began that new licensing program analysts took over and started finding problems when they inspected the assisted living homes owned by Ramirez. Evaluation reports from Aug. 2010 found bathroom water too hot, missing medical records for residents, and old medications not destroyed.
F/u LPA bribery 2010-2011 p2
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F/u LPA bribery 2010-2011 p3

News 8 was unable to contact Valero for comment at her home in Rancho Bernardo. She did not respond to a phone message requesting comment. Valero and two other state inspectors also accused of taking bribes -no longer work at the Community Care Licensing office. Valero's employment terminated April 29, 2011, according to the California Department of Social Services. LPA Lydia Williams was terminated from the Community Care Licensing office on April 27, 2011, officials said. A June 2 search warrant alleges Williams was paid bribe money in 2009; and that she accompanied Valero and Ramirez on their vacation to the Philippines. The third LPA terminated from Community Care Licensing in Mission Valley was Cristina Nepomuceno, who left on Dec. 1, 2010, according to state officials. Nepomuceno was accused of accepting a $3,000 "loan" from another facility operator, the search warrant said. The bribery allegations are part of an ongoing investigation by the Department of Social Services, according to the search warrant. No criminal charges have been filed.
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I want to know if Charles Boatman (came to this current job less than 3 years in 2010, Audrey Jeung, Carol Marcroft , Susan Roman Clark, Jeff Hiratsuka (appointed to this post in 2009) retired or moved on to another State position already to clear their involvement in these illegal business before launching an investigation. With all the complaint I filed, it was no responses. When there was a responses, it was harsher and harsher suppression and retaliation to my facility and to me, the licensee.
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Series of complaint 1
(2009) For LPA bribery case 1
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F/u LPA state licensing inspector at the center of a bribery bribery 2010-2011 p1 SAN DIEGO, Calif. (CBS 8) -- A
investigation repeatedly cleared complaints filed against the operator of a Mira Mesa residential care facility for the elderly, according to California Department of Social Services records obtained by News 8. Court records show the operator of the facility, Iris Ramirez, admitted to giving the inspector $2,800 in cash, and paying $1,044 for the inspector's vacation flight to the Philippines. On Thursday, the California Department of Social Services released hundreds of pages of records to News 8 from its Community Care Licensing office in Mission Valley. The records detail the inspection history at four Mira Mesa care facilities owned by Ramirez called Ambassador Senior Retreat I, II, III, & IV. The inspector, Licensing Program Analyst Conchita Valero, was assigned to monitor all four facilities between 2009 and early 2010, according to the records. At Ambassador Senior Retreat I in the 8200 block of Hydra Lane in Mira Mesa, the inspection records reveal a series of complaints filed against the assisted living home between 2007 and 2009.
If you check the CCL website for facility search, you will find a lot of branches of care home from the same owner, up to 5. How do they get around of these inspection and for these special privilege owners, they kept opening up more and more facility. I only had one max capacity of 6 residents. I was draining financially and suffered harassment, intimidation, suppression, and retaliation from the DSS CCL that lead to closures and bankruptcy and eviction. (see slides-------) 101
Series of complaint 2
2007
For LPA bribery case p2
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Series of complaint 3 2007 For LPA bribery case p3
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2007
Failure to perform duties after received fee to renew my administrator license I have to send the following documentation twice for 2 separate investigations in 3 months to get reinstated. suspended my administrator license for 2 years in 2007-2009 without an explanation, reinstated my administrator status in 2009 without an apology.
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2007
These were some of the documents that I submitted twice with a valid and correctly completed and on time application for Boatmans investigation to have my administrator status, finally reinstated.
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2007
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2007
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2007
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2007
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2007
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2007
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2008
6/12/2008
I paid my annual licensing fee every year. In 2008, one day late to submit the fee was 375.5 dollars and 187.5 was late fee.
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Timeline: 4/29/2009 Licensing Inspection(a good inspection, document completion only and no fine. Licensing didnt come back nor contact Rose Garden until 6/30/2010) 6/22/2009 3pm conference with Boatman He said that he would send me the administrator certificate 9/15/2009 I waited 3 more months and nothing came I got my administrator certificate dated on 12/9/2009 I told Boatman I would want to reapply for vendor 6/30/2010 Licensing came for inspection at 3pm and gave a 1000 dollars fine in the 2 hours she stayed to do her house search on fingerprint clearance, without giving a chance for care home to defend itself. All my relief worker were current care givers in other care facility with complete documents. Come in 5 more times with a 26400 dollars fine for no health and safety problem to residents and like CCL claimed quoted from title 22 to remove my facility and administrator licenses. 6/30/2010 7/12/2010 8/3/2010 8/9/2010 9/16/2010
2009
2009
False accusation and impeding justice for CCL included old findings from 2009 inspection which had long been resolved with no consequence to residents.
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2009
2009
Front page of this Lee Default.docx document
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2009
Page 3 of Accusation.docx Allegations on 4/24/09
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4/24/2009 My administrator license was suspended because I applied to become a ACS vendor and was denied in 2006 & 2010. I sent caregiver in the facility take the administrator class, to the examination and acquire a administrator license to work in the facility. My staff ratio was 1 staff to 4 independent male residents. One resident went to work outside everyday via Cal Train.
4/29/2009
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7/1/2009
7/1/09
Also included in this letter is an acknowledgement of deficiencies corrected to the satisfaction of CCLD There are no additional deficiencies observed today.
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Old and resolved accusation came alive whenever DSS CCL needs them
CCL entered clearance date : 5/15/2009
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Careless handling of confidential documents

The following documents were not what CCL wanted to give me. I got these document in Audrey Jeungs own original hand writing in blue. On 11/19/10 meeting with Clark and Jeung, they threw at me these original documents which landed in front of me on the table. I accidentally picked them up along with my own documents at the end of the meeting. CCL never asked for these documents back. I believed that they could reproduce another set any time.
2009
The blue ink note was in LPA Audrey Jeungs own hand writing
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2009
The blue ink note was in LPA Audrey Jeungs own hand writing It was marked incomplete because LPA asked for qualification of the medication training developer.
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2009
4/29/09 was an excellent visit because I only have 4 Type B deficiencies on record completion and were acknowledged by LPA Audrey Jeung for correction. Why do CCL bring the resolved issue up again after more than a year? There must not be any urgency. Why did CCL bring resolved minor deficiencies from 2009 (3 years ago) back to live on the accusation document and said that it led to Rose Garden Care facility and administrator license revocation.
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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Monday, November 16, 2009 8:34 AM Mr. Boatman:
11/16/2009 1 8am
It has been more than 1 week that we haven't talk you I was expecting your call last week, but no call from you. Did you talk to that one more person (a woman) for your investigation? I faxed you my documents one more time one more time last month and from our conversation last August 20089. You said that you don't remember. You have checked my documentation and it was your agency false and you will give me the retro active certification as administrator. I waited and waited, do know if I should be getting something in mail like a certificate like I used to get in the past. Or, your word don't count and sadly you don't even remember what is this all about and who I am. You called me at 3pm in August 2009 when I was pumping gas in a Arco gas station in San Francisco after I came back from Oakland. You called me and said that my administrator status will be reinstated because of your agency was a false for the next 2 years because I suppose to renew in Sept, 2009. It was unjust for you to ask me to give me less
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11/16/2009 2 8 am
than 1 month for this certification because of all the loss I have incurred for not being an administrator and I have to continue to operate my care home business and subject to California licensing compliance, rules and regulations and I have done every thing right and you have cashed my administrator renewal fee. (see my fax of cashed bank check I obtained from my bank among all the CEU classes I completed) I am not going to be for less than a month as administrator. I waited and waited to get my certification and it never comes. I have to display my certification in the care home. It is a requirement which is well understood for all the operators. Whenever licensing analyst came they always ask for the display. I called up and find out that no one remember what was said to be done back in August. I am very disappointed. Then, we started the process of investigation again with all my resubmitted document. Thanks God, I found them. I thought the ordeal was over back in August 2009. I also communicated with Christine, if she still work in your office. May be she can remember asking me for all the document. I have asked and called your office in the past and like talking to the stone wall. The response was I was not an administrator there was no record of it. I was not in the
file and your system. That is why I retrieved my cashed check from the back and gather all the documents as you requested that I have done everything right to get my renewal. Have you examined my documents? It was the same as last few times that I fax you. If you told me that I was your agency mistake in August 2009. Why would it be different with the same documentation and facts now in Nov,2009, three months later, if you still remember. I have a lot of doubt about what your agency works for. To create more redundancy in paper work and delay. I want a closure on this matter, please. May be it is better to communicate not over the phone and waiting for phone call but to do e-mail. I can should my evidence and refresh someone's memory and submitted it to DCA for mediation. I need a response to day. My care home is in business and I am a legitimatize administrator. Because of all this mistakes. I have hired an administrator to work for me and she told me that I am not an administrator and she is. I have suffer enough of this dispute. I started this care home business in 1995 in San Francisco and I am an experienced administrator and care home provider. I should be able to run my business. In 2006, I applied to become a administrator initial certification and was turned down for disputable reason. It have been all these many years and again your agency is at false again. I am very frustrated with all this happening and waiting for no result. I will submit paper directly to you to secure its existence, to avoid disappearance on your end and I will do careful documentation to avoid any retaliation on top of this matter. I will send them to day by e-mail or fax. Sylvia Lee
11/16/2009 3 8am
Dec 2009
I finally got my administrator certificate reinstated. I told Boatman that I wanted to apply for vendor again after denial in 2006, I was so happy that my status got re-instate and I was hopeful that I may be able to get the vendor application approved after almost 4 years later
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RE: Hide Details FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Monday, November 16, 2009 9:17 AM Ms. Lee, I apologize that it is taking more time to resolve this issue than I anticipated. However, I need to consult with our attorneys on this matter. The fact of this case is that you application to become a vendor was denied effective 8/6/2007. We received your administrator renewal application on Oct 2, 2007. As far as I can tell, we did not process your application in part due to the pending administrative action against your vendor application. Thank you for sending in the fax. I hope to get back to you very soon. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982
11/16/2009 from Boatman 9 am

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RE: Hide Details 11/16/2009 1 10pm FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Monday, November 16, 2009 10:14 PM Thank you for your response. To be fair, I also need a lawyer representation. A very simple matter and get more and more complicated. This happened in 2007 and now is 2009. This has not been resolved for more than 2 years. I am the only one actively pursuing a solution and I have never received any letter, any notice and any explanation on what your agency do to my administrator status. I have never gotten any official communication from your agency on this matter which I think I am entitle to as a consumer and your payer for you have cashed my check, however, you did not perform your duty. It is always me who is calling your agency in this past 2 years, ironically enough that I was promised with a solution and it never come true and once again we are starting a new round of investigation for this event should have happened more than 2 years ago. If you are not going to process my paper for administrator, shouldn't you tell me why but yet you cashed my application fee check and what is that mean. You have taken the compensation but not performing your duties, not even providing an explanation to your action as long as 2 years. I don't
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care givers, There are a lot of course we can teach in a variety of subjects that are very pertinent and relevant for our residential care home care givers to ensure of clients safety. Please check and I will mail out the original and application fee to morrow. After longer than 2 years of waiting. I hope we can solve this very unfortunate problem. I am not only involved and active with the nursing community and I have enclosed the documents that I have approved for NA and HHA and Acute care training program from California DPH Licensing and certification unit. We have a on-going clinical training site in St. Anne which is one block away from our school, California Nursing Academy and Resource Center. Please let the qualify people teach, we know what we are doing and to benefit our caregivers and clients in the community. Two plus years is a long time to wait. We have been abandoned by you outside the door. I worked with a multitude of health care professional and a very dynamic group for MD, pharmacist, psychiatrist, psychologist, PhD, RN, Clinical Nurse Specialists and other allied health care professionals who are more than qualified to do these jobs of educating our residential care community.
Yours truly,
Sylvia lee NA, LVN and RN program director of California Nursing Academy and California Nurses and Vocational Institute
12/14/2009 2
Mr. Boatman:
11/16/2009 1
It has been more than 1 week that we haven't talk you I was expecting your call last week, but no call from you. Did you talk to that one more person (a woman) for your investigation? I faxed you my documents one more time one more time last month and from our conversation last August 20089. You said that you don't remember. You have checked my documentation and it was your agency false and you will give me the retro active certification as administrator. I waited and waited, do know if I should be getting something in mail like a certificate like I used to get in the past. Or, your word don't count and sadly you don't even remember what is this all about and who I am. You called me at 3pm in August 2009 when I was pumping gas in a Arco gas station in San Francisco after I came back from Oakland. You called me and said that my administrator status will be
11/16/2009 2
reinstated because of your agency was a false for 2 years because I suppose to renew in Sept, 2009. It was unjust for you to ask me to give me less than 1 month for this certification because of all the loss I have uncured for not being an administrator and I have to continue to operate my care home business and subject to California licensing compliance, rules and regulations and I have done every thing right and you have cashed my administrator renewal fee. (see my fax of cashed bank check I obtained from my bank among all the CEU classes I completed) I am not going to be for less than a month as administrator. I waited and waited to get my certification and it never comes. I have to display my certification in the care home. It is a requirement which is well understood for all the operators. Whenever licensing analyst came they always ask for the display. I called up
11/16/2009 3
and find out that no one remember what was said to be done back in August. I am very disappointed. Then, we started the process of investigation again with all my resubmitted document. Thanks God, I found them. I thought the ordeal was over back in August 2009. I also communicated with Christine, if she still work in your office. May be she can remember asking me for all the document. I have asked and called your office in the past and like talking to the stone wall. The response was I was not an administrator there was no record of it. I was not in the file and your system. That is why I retrieved my cashed check from the back and gather all the documents as you requested that I have done everything right to get my renewal. Have you examined my documents? It was the same as last few times that I fax you. If you told me that I was your agency mistake in August 2009. Why would it be different with the same documentation and facts now in Nov,2009, three months later, if you still remember. I
11/16/2009 4
have a lot of doubt about what your agency works for. To create more redundancy in paper work and delay. I want a closure on this matter, please. May be it is better to communicate not over the phone and waiting for phone call but to do e-mail. I can should my evidence and refresh someone's memory and submitted it to DCA for mediation. I need a response to day. My care home is in business and I am a legitimatize administrator. Because of all this mistakes. I have hired an administrator to work for me and she told me that I am not an administrator and she is. I have suffer enough of this dispute. I started this care home business in 1995 in San Francisco and I am an experienced administrator and care home provider. I should be able to run my business. In 2006, I applied to become a administrator initial certification and was turned down for disputable reason. It have been all these many years and again your agency is at false again. I am very frustrated with all this happening and waiting for no result. I will submit paper directly to you to secure its existence, to avoid disappearance on your end and I will do careful documentation to avoid any retaliation on top of this matter. I will send them to day by e-mail or fax. Sylvia Lee
12/11/09
In the entire letter, Shekta never provided an explanation to what happen but only couldnt determine exactly what happened. Shekta never mentioned any regret or sorry to me for what I had been through in these 2 years financially and emotionally.
137
Boatman set the day and time on Monday 3 pm in June, 2010 to conference with me over the phone. Boatman told me that he would send me the administrator certificate but he also reminded me that I had to renew my administrator certificate that would be sent to me because it would be expired next month. It has been a 2 years pursue and the certificate was only good for 2 years. I waited 3 more months but no certificate was sent to me. I followed up and called to find out what happen to my administrator certificate. Boatman didn't remember a thing about what he told me three months ago that was to send the administrator certificate. He asked me to re-send every proofs and evidences for another investigation.
138
Last investigation completed just 3 months ago. He couldn't remember what was done and said. Fortunately, I kept good record of my documents and cashed check retrieved from bank. His supervisor Shekta called to talk to me at 6:00pm in the evening to my home. We argued, Shekta insisted on me paying the late fee. I was never late on paying the renewal fee. It was DSS who put an indefinite hold on my record while I was threatened to be sued for applying to become a vendor.
During those 2 years, I had to send an employee to classes and take the administrator examination and hired someone to work as an administrator to run the business for me. When I eventually got re-instated, there was never an empathetic sorry from anyone in the DSS. When I followed up from time to time to the dept, Mr. Boatman would tell me that he was consulting a second lawyer from the State Dept.
140
I told myself, who represented me as a tax payer when Boatman was consulting 2 State lawyers on a simple matter over a long time that DSS was clearly at fault, they tried but couldn't evade the responsibility after scrutiny to my renewal application. Surely, if I didn't follow up on this, no one knew what happened back in 2006 and no one cared. My administrator hold status will never be lifted. After 2 years, my administrator status has just been re-instated to run my own business.
2009
I was very happy with be re-instated as an administrator after 2 years waiting. I told Boatman that I would like to apply for vendor again after 3 years (2006-2009) and I was hopeful.
2009
I submitted all application for elderly, adult and group home both initial and continue education and online CEU in 9 categories. All fee for each categories were paid and they collected and cashed out by the dept. All material to be reviewed had been sent.
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2009 Second payment for vendor application

Payment dated on 12/28/2009
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2009
145
Here were the copies my vendor application submitted in 2009

In my 2009 vendor application, I got agreement from these Pharmacist and psychologist and others professionals care home administrator to present in my ICPT. They never got the chance to teach because the application was pre-determine to be aborted and Elner told me in a 2011 phone call that it didnt matter who I have to present the lecture. The denial result would be the same because I was the applicant.
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Vendor package in 2009

I was told that I didnt qualify to teach the vendor course, so I found a number of qualified speakers to teach, but I had missed DSS ACSs point. Alan Elner said it didnt matter who I had to teach the course, I was not approved because I was the applicant.
Sample of presenter resume 1
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DSS told me that sylvia Lee Instructor was not qualified in 2006, so I got together with other instructors to teach the course
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f/u Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Wednesday, December 16, 2009 11:49 AM
Mr. Boatman,
I have not received any letter from you since we talked last time. I was expecting the letter you said your dept was going to send, so that I can re-submit my RCFE initial administrator and CEU vendor application. Since this the last week before the school winter break, and most offices will close for the year end holiday celebrity. I don't want to wait anymore. I have fax over more than 50 pages of documents twice, just to ensure the chance that you will receive anyone of the documents I sent. I fax instead of scan and sent thru e-mail to save time. I enclosed all my passed 2 years CEU and it should be more than enough for CCL administrator re certification. These are professional RN CEU and the fact that I am current on my RN license and I am current with my BRN CEU provider status. I have also included initial administrator curriculum and also a list of qualified personnel who will be involved in teaching the course. I added the medication training and, for the fact that I am and my instructors are CPR, first aid and AED instructors. We have AED and manikin in house for training. We also provide bii-lingual instructor from Red Cross examination and instruction for ESL care givers, There are a lot of course we can teach in a variety of subjects that are very pertinent and relevant for our residential care home care givers to ensure of clients safety. Please check and I will mail out the original and application fee to morrow. After longer than 2 years of waiting. I hope we can solve this very unfortunate problem. I am not only involved and active with the nursing community and I have enclosed the documents that I have approved for NA and HHA and Acute care training program from California DPH Licensing and certification unit. We have a on-going clinical training site in St. Anne which is one block away from our school, California Nursing Academy and Resource Center. Please let the qualify people teach, we know what we are doing and to benefit our caregivers and clients in the community. Two plus years is a long time to wait. We have been abandoned by you outside the door. I worked with a multitude of health care professional and a very dynamic group for MD, pharmacist, psychiatrist, psychologist, PhD, RN, Clinical Nurse Specialists and other allied health care professionals who are more than qualified to do these jobs of educating our residential care community. Yours truly, Sylvia lee
155
12/14/2009
2/16/2010 p1
I called and talked to Boatman. He said You are my special project without telling me what that meant. I have excellent memory, unlike Boatman who needed to do repeated investigation within 3 months because he forgot completely what he said to do. Denied
156
Sept, 2009. It was unjust for you to ask me to give me less than 1 month for this certification because of all the loss I have uncured for not being an administrator and I have to continue to operate my care home business and subject to California licensing compliance, rules and regulations and I have done every thing right and you have cashed my administrator renewal fee. (see my fax of cashed bank check I obtained from my bank among all the CEU classes I completed) I am not going to be for less than a month as administrator. I waited and waited to get my certification and it never comes. I have to display my certification in the care home. It is a requirement which is well understood for all the operators. Whenever licensing analyst came they always ask for the display. I called up and find out that no one remember what was said to be done back in August. I am very disappointed. Then, we started the process of investigation again with all my resubmitted document. Thanks God, I found them. I thought the ordeal was over back in August 2009. I also communicated with Christine, if she still work in your office. May be she can remember asking me for all the document. I have asked and called your office in the past and like talking to the stone wall. The response was I was not an administrator there was no record of it. I was not in the file and your system. That is why I retrieved my cashed check from the back
11/16/2009 2
and gather all the documents as you requested that I have done everything right to get my renewal. Have you examined my documents? It was the same as last few times that I fax you. If you told me that I was your agency mistake in August 2009. Why would it be different with the same documentation and facts now in Nov,2009, three months later, if you still remember. I have a lot of doubt about what your agency works for. To create more redundancy in paper work and delay. I want a closure on this matter, please. May be it is better to communicate not over the phone and waiting for phone call but to do e-mail. I can should my evidence and refresh someone's memory and submitted it to DCA for mediation. I need a response to day. My care home is in business and I am a legitimatize administrator. Because of all this mistakes. I have hired an administrator to work for me and she told me that I am not an administrator and she is. I have suffer enough of this dispute. I started this care home business in 1995 in San Francisco and I am an experienced administrator and care home provider. I should be able to run my business. In 2006, I applied to become a administrator initial certification and was turned down for disputable reason. It have been all these many years and again your agency is at false again. I am very frustrated with all this happening and waiting for no result. I will submit paper directly to you to secure its existence, to avoid disappearance on your end and I will do careful documentation to avoid any retaliation on top of this matter. I will send them to day by e-mail or fax. Sylvia Lee
11/18/2009 3
Hospital as an educator before I work in nursing school as a program director. I am a BRN approved RN CEU provider and retired nurse with many years of nursing experience. I am a care home owner. I started and ran 2 care home in San Francisco and San Mateo. My co-worker are Ph D and retired nurse after 33 years plus working in San Francisco General Hospital and many different acute care and clinical setting and much more. Dr. Woodside, Marvin Dr. Patrick Tin Aung is a registered physician in Jamaica. MPH in United States. Over 10 years of care home administrator experience. He is also a program director in a nursing school. Dr. Troung Steve is a registered pharmacy who do consulting work and teaches in nursing and pharmacy school
11/16/2009 5 10pm
f/u Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Wednesday, December 16, 2009 11:49 AM Mr. Boatman,
12/16/2009 1
I have not received any letter from you since we talked last time. I was expecting the letter you said your dept was going to send, so that I can resubmit my RCFE initial administrator and CEU vendor application. Since this the last week before the school winter break, and most offices will close for the year end holiday celebrity. I don't want to wait anymore. I have fax over more than 50 pages of documents twice, just to ensure the chance that you will receive anyone of the documents I sent. I fax instead of scan and sent thru e-mail to save time. I enclosed all my passed 2 years CEU and it should be more than enough for CCL administrator re certification. These are professional RN CEU and the fact that I am current on my RN license and I am current with my BRN CEU provider status. I have also included initial administrator curriculum and also a list of qualified personnel who will be involved in teaching the course. I added the medication training and, for the fact that I am and my instructors are CPR, first aid and AED instructors. We have AED and manikin in house for training. We also provide bi-lingual instructor from Red Cross examination and instruction for ESL
160
follow up on faxed documents Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Friday, December 18, 2009 10:30 AM I have faxed more than 50 pages of documents to you yesterday. I want to know if you have received them and I didn't get anything from your dept. No certificate, no requested revision from the vendor lesson plan 2 years ago. That is why I faxed in the documents myself, because I cannot wait and, even if I wait, things may never happen. I shall act before people forgot what was said. I need to know if you get them, I can fax them in again and again until you get them, so that there is no misunderstanding and miscommunication.
12/18/09
sylvia
161
Re: follow up on faxed documents Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Friday, December 18, 2009 2:59 PM It was sent on Dec 11, 2009. Did you send it certified? I didn't get it.
12/18/09
From: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> To: sylvia lee <syl57via@yahoo.com> Sent: Fri, December 18, 2009 1:03:35 PM Subject: RE: follow up on faxed documents
Ms. Lee,
Here are copies of documents that were mailed to you. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982
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163
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168
169
170
171
172
173
175
176
177
178
179
2009 CEPT
180
181
CEPT Reporting Elder Abuse
182
RCFE , ARF and GH powerpoints for all 5 days Click link to see RCFE click house ARF click house GH click flower Animation and special effects will not be shown in link.
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388 Slides Click house to view
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186
187
188
189
285slides, Click house to link
285 slides
190
177 slides, Click house to link
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192
193
194
354slides, Click flower to link
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181 slides, Click flower to link
196
197
198
199
CEPT Exposure to blood
200
Latex allergy
202
Safe medication Practice
203
Residential care home caregiver training
204
Sample page
206
2010 revised ICPT

ICPT Initial Administrator Training
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209
2010
CEPT
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218
219
220
221
222
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227
228
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The ultimate punishment was false hope for working so diligently days and nights for nothing which I have done a lot dealing with the State government. DSS CCL, BPPE (they toke 5000 dollars precious application money from me for my revised many times application and I got a denial. BVNPT I paid 3 years of rent and furniture set up for school in San Francisco 4200 California, their websites said min of 9 months but that was not true, should stated indefinitely. I tried, and tried and all I got was denial and closure and revocation to operate for not have even started.
I have gone broke during these 3 years of set rents for school when I was evicted from my own home. Paying for a business license and when there was no business. I had an approved program to teach nursing assistant by CDPH but I was forbiddened to have students because of denial from BPPE which sunrise in early 2010 and I paid 5000 application fee to BPPE and my application was denied after many times of revision in enrollment forms and program catalog for teaching this 150 hour nursing assistant program when they gave approval to school who failed to pay me salary on their website.
Did you know how it felt every day waiting for the for the rescue to put out the fire that it never came and still trying to be hopeful for all the people who depended on me and how it felt to be totally out of my control and being targeted for retaliation?
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I managed to find money for State business registration fee, including 5000 dollars application fee to BPPE to start an approved program by CDPH but was denied before I even start. I revised my enrollment agreement many times but they sent me a letter told me to stop and not to admit any students. I was denied even before I start. They told me to get an expensive consultant for my enrollment agreement and catalog. I had a very small approved nursing assistant program for 150 hours to complete. Why do these people wanted to have a library, call me an institution.
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For those schools, I worked for but never paid my salary got accreditation and approval on BPPE websites and BVNPT website. BPPE and BVNPT allowed this to happened. The end result was that I was thrown out of the office like by Marcroft and was silence from making any noise. I want to let these people know that I am still complaining and breathing for I longer believe in elder rights and justice in US.
BVNPT time frame for program
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This school which didnt pay me is still on BPPE
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I have gone broke during these 3 years of set rents for school when I was evicted from my own home. Paying for a business license and when there was no business. I had an approved program to teach nursing assistant by CDPH but I was forbiddened to have students because of denial from BPPE which sunrise in early 2010 and I paid 5000 application fee to BPPE and my application was denied after many times of revision in enrollment forms and program catalog for teaching this 150 hour nursing assistant program when they gave approval to school who failed to pay me salary on their website.
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These were some sample of my 70 CEPT curriculum and RCFE, ARF and GH initial administrator training after many times of formating, typing, editing, printing and revision. It was sent to DSS 2009 and I have never seen them again in the following 3 years. I have included all powerpoint and outline of all RCFE, ARF and GH for over 1000 slides and printed pages.
1/13/2010 e-mail to Boatman & Shetka

Fw: RE: follow up on application submitted Hide Details FROM:sylvia lee TO:tshetka@dss.ca.gov CC:c_boatman@dss.ca.gov Message flagged Tuesday, February 9, 2010 7:54 PM
--- On Wed, 1/13/10, sylvia lee <californianursingacademy@yahoo.com> wrote:

> From: sylvia lee <californianursingacademy@yahoo.com> > Subject: RE: follow up on application submitted > To: " Sandra@DSSMunt" <Sandra.Munt@dss.ca.gov> > Date: Wednesday, January 13, 2010, 7:30 PM I have a school of faculties who qualify to teach these subjects and Dr. Patrick Aung is RCFE, ARF and inactive status with group home. He was former group home administrator dealing with Juvenile, developmental delay and special education clients. I also have other care facilities 258 owners and operators friends who would be part of my CEU program.
Fw: RE: follow up on application submitted 1 Hide Details FROM:sylvia lee TO:tshetka@dss.ca.gov CC:c_boatman@dss.ca.gov Message flagged Tuesday, February 9, 2010 7:55 PM
2/9/2010
E-mail to Boatman & Shekta
--- On Tue, 1/19/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: RE: follow up on application submitted > To: " Sandra@DSSMunt" <Sandra.Munt@dss.ca.gov> > Date: Tuesday, January 19, 2010, 7:13 PM >Dear Ms. Munt, I am waiting for your feedback on the program submitted and more to come. I am also interested in doing the on line course development. I have a graduate degree in 1989 in Education technology and graduate certificate in system training and development. I use Moodle and Myudutu Classroom management system (CMS). Here is a simple on line lesson outlineon Myths in elderly urinary incontinence with Myudutu. I will add animation, video, and graphic to enhance learning along with objectives, activities, assessment quiz, online scoring etc at the end. Here is a sample of the lesson outline. I wait to know how to apply for on-line course. When can I submit them? When can I continue to send in the CEU curriculum that I developed and waited here to be send out for approval? > Sylvia Lee
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2/9/2010 e-mail to Boatman & Shetka

[No Subject] Hide Details FROM:sylvia lee TO:tshetka@dss.ca.gov CC:C_boatman@dss.ca.gov Message flagged Tuesday, February 9, 2010 7:09 PM I have stop producing CEU material. Have you reviewed my curriculum yet? I would like to do some more. I have care home preceptorship and mentoring program. My group home special education assistant and care givers training is almost finished. I can send those out soon as you give me the OK. I believe that every care home should have a training manual readily available for their new staff.
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RE: follow up on application submitted Hide Details FROM: sylvia lee TO: Charles@DSSBoatman Message flagged Wednesday, February 10, 2010 2:47 PM Thank you for your prompt response. I am available 2/11/10 at 13:00 and I will be waiting for your call.
2/10/2012 Boatman e-mail
Sylvia Lee --- On Wed, 2/10/10, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> wrote: > From: Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> > Subject: RE: follow up on application submitted > To: "sylvia lee" <californianursingacademy@yahoo.com> > Date: Wednesday, February 10, 2010, 5:48 PM Sylvia, thanks for bring this matte to my attention. I would like to talk with you in person about this. Are you available at 1 pm tomorrow afternoon for a telephone call? > > Charles Boatman, Manager > Administrator Certification Section > 1700 9th St., Suite 200, MS. 19-47 > Sacramento, Ca 95814 > Direct line: 916-324-4318 > Fax: 916-324-3982
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RE: follow up on application submitted Hide Details FROM: sylvia lee TO: Charles@DSSBoatman Message flagged Friday, February 12, 2010 9:19 AM It has been a pleasure to talk to you. I am waiting for your call conference summary, so that I can mail out my package again. In addition to the last 8 packages I will send out. I have added more CEPT materials, please don't consider that as a headache or "work" to you and to be ignored and don't desire your attention. I put in a lot of personal effort and heart into it. I have studied the guideline very carefully. I have actually put in more not less to and separate the package very carefully to help you find the applications. I duplicate the same application on each package, just to make sure reviewers didn't forget what they have seen on top of the pack, when they get to the middle of the pack. What can I do if review return them didn't get pass the first page. I suggest a second independent and neutral reviewer to ensure the fairness of the process I knew exactly what I have sent because I put them together and put them together with a lot of hard work and time. Unlike someone produce them for the money and read them because it is their jobs. I don't think anyone would do this if you don't have the interest or heart of doing it.
2/12/2010
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Fw: 11 Hide Details FROM: sylvia lee TO: tshtka@dss.ca.gov CC: c_boatman@dss.ca.gov Message flagged Wednesday, February 17, 2010 10:24 AM
2/17/2010 email to DSS
--- On Wed, 2/10/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: > To: tshetka@dss.ca.gov > Cc: cboatman@dss.ca.gov > Date: Wednesday, February 10, 2010, 2:52 AM I submitted my application on Dec28,2 009 and got it back last week with the following comment: 1. See my scan documents. It said".... submit a written request to the Dept using the Lic 9141 and Lic 9410. We cannot process your checks without an application therefore your checks and all ICTP programs are being returned to you.
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This is to alert you that my CETP was sent 12 Hide Details FROM: sylvia lee TO: Charles.Boatman@dss.ca.gov sandra.munt@dss.ca.gov Message flagged Wednesday, March 3, 2010 7:00 PM Mr. Boatmen and Ms Munt, I sent in my 3 ICTP for RCFE, ARF and GH 2 weeks ago. CETP today. A total 25 courses were sent. I applied for RCFE, ARF and GH class and on-line. I remember e-mail to Ms Munt about info on on-line class. I have never heard back from her and no mention of that in the conference. No instruction on how to apply, so I submitted the program and check the box on-line course on the application. I have a table and checklist for my course which include page count and hours, all come with a completed front and back Lic 9140 and 3 separate 9141 each with a check stapled to it. There were a total of 70 package of CEU request for approval. I color coded each one of them in yellow, pink, green, blue and in combination of color. It took me 3 three to do the curriculum and weeks to get these out. I have done my best to make the reading easy for the reviewer. I followed the sample very closely to make sure nothing was missed. If you have any question finding something, please call me for it. I will be glade to help. 415-425-6445. I have a very slow computer. Internet Explorer kept showing that it was not responding. I have a small printer to make copies and kept jamming and will only do small stacks at one time. I didn't take a typing class in high school. I kept telling myself that I have waited for 3 years to do this again and nothing worse than having your best effort and hard work get returned, and got sue by doing nothing, or shuffle back untouched, without being looked at. These are works after many revision and editing. I tried to make the 3 ICTP within 10 pages each. In addition to the last package. This time I sent in the 265 certificate of completion for both CEU
3/3/2010
My answer: I have submitted Lic 9141 and Lic 9140 Lic 9141 Vendor application/renewal was first page on the pack Lic 9141 was stamped on Dec 31,2009 by your dept. Completed on both back and front. I tried to be as detail as possible. Noted on item #3 that I was paying for all 3 ICTP. The second page was not stamp that was my Lic 9140 Request for course approval Of course, I bet my application didn't pass the first page and was bounced back, labeled all incomplete per your reviewer. I have the Lic 9141 for each individual one course. 10 pages for each GH, ARF and RCFE (total 30 pages). I submit all identical Lic 9140 because I didn't want the reviewer to miss and page because I have all three RCFE, ARF and GH in the packs but I didn't get pass the first page. The Dept has also received your request to become a CE Training Vendor. Unfortunately, you omitted to complete section (1) and (2) on the Lic 9140 application "Request for Course Approval" and therefore is not complete. The program type is not identified and therefore processing fee cannot be applied to the application. This application and all courses are being returned to you as well.
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My answer: Again these application and courses didn't get pass the first page. I wonder how long your reviewer spent on each of the pack. I disagree with her. Please see CEU attachments >Pack #1 Course Title is CETP Initial medication Training 4 hrs and 8 hrs It was stamped by your agency on Dec 31, 2009. Item 1: RCFE CEU was checked off by me before sending out. Item 2: It checked Yes before I sent the application. Lic 9140 was completed front and back. 15 pages total. I didn't pass the first page that was my Lic 9140. > Pack #2 Course Title is CETP Gerontological Care Knowledge 88 hrs It was stamped by your agency on Dec 31, 2009. Item 1: RCFE CEU was checked off by me before sending out. Item 2: It checked Yes before I sent the application. Lic 9140 was completed front and back. 56 pages total. Did your reviewer even look at these packs first page?
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back of 9141.jpg arf 9141.jpg certificate of completion on ICTP.jpg CEU CETP.jpg ceu course list.jpg lic 9140.jpg rcfe 9141.jpg gh 9141.jpg back of 9141.jpg dss checks.jpg arf 9141.jpg View SlideshowDownload All
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----- Original Message ---From: sylvia lee <californianursingacademy@yahoo.com> To: Charles.Boatman@dss.ca.gov; sandra.munt@dss.ca.gov Sent: Wed, March 3, 2010 7:00:28 PM Subject: This is to alert you that my CETP was sent Mr. Boatmen and Ms Munt, I sent in my 3 ICTP for RCFE, ARF and GH 2 weeks ago. CETP today. A total 25 courses were sent. I applied for RCFE, ARF and GH class and on-line. I remember e-mail to Ms Munt about info on on-line class. I have never heard back from her and no mention of that in the conference. No instruction on how to apply, so I submitted the program and check the box on-line course on the application. I have a table and checklist for my course which include page count and hours, all come with a completed front and back Lic 9140 and 3 separate 9141 each with a check stapled to it. There were a total of 70 package of CEU request for approval.
RE: This is to alert you that my CETP was sent Hide Details FROM: Boatman, Charles@DSS TO: sylvia lee Munt, Sandra@DSS Message flagged Thursday, March 4, 2010 8:56 AM Ms. Lee, thank for your e-mail. We will be counting you shortly. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982
3/4/2010
-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Wednesday, March 03, 2010 7:00 PM To: Boatman, Charles@DSS; Munt, Sandra@DSS Subject: This is to alert you that my CETP was sent
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Fw: f/u on ictp Hide Details FROM: sylvia lee TO: Charles.Boatman@dss.ca.gov Message flagged Monday, March 22, 2010 12:24 PM Please let Ms. Munt know that she is back to office today the 22nd of March and take off that auto reply. 415-425-6445
3/22/2010
--- On Mon, 3/22/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: f/u on ictp > To: Charles.Boatman@dss.ca.gov, Sandra.Munt@dss.ca.gov > Date: Monday, March 22, 2010, 6:37 PM I have sent in my 3 ICTP in Feb 2009, it has been over 1 month. I want to check on the status. 3 very small ICTP for group home, RCFE and ARF 9 pages each. I have not heard from you about that. If like you said, you have received the CETP I sent in last time. You must have gotten this one too and it has been over 1 month for only 27 pages of similar content. Something that Ms Munt review and approve for many years. Need to get a status on this initial application. Thanks
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-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Thursday, April 01, 2010 5:09 PM To: Boatman, Charles@DSS 3/31/2010 and 4/1/2010 Subject: Re: f/u on ictp Mr. Boatman, I would like to get feedback from you regarding to my ICTP and CEPT application. Please don't hesitate to contact me for that.
Sylvia Lee ----- Original Message ---From: sylvia lee <californianursingacademy@yahoo.com> To: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> Sent: Wed, March 31, 2010 11:24:15 PM Subject: Re: f/u on ictp Hello Mr. Boatman, I would like to get your feedback to my ICTP and/or CEPT this week. Sylvia
RE: f/u on ictp Hide Details FROM: Boatman, Charles@DSS TO: sylvia lee Message flagged Friday, April 2, 2010 4:08 PM Ms. Lee:
4/2/2010
We have completed our review of your three Initial Certification Training Program application and have determined that they are incomplete and missing critical information. We will go over these issues on Thursday April 8, 2010 at 2 pm, prior to sending out the incomplete letter. Are you available for a telephone call at that time? Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982
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From: sylvia lee <californianursingacademy@yahoo.com> To: Charles.Boatman@dss.ca.gov; sandra.munt@dss.ca.gov Sent: Fri, April 2, 2010 5:08:50 PM Subject: Re: This is to alert you that my CETP was sent Mr. Boatman, Do you mean the ICTP certificate of completion is missing. I sent it to you and Ms. Munt in e-mail here on March 3 and also mail out with the package of CETP. The hard copies was sent and attached electronic copy to the e-mail. I am now sent to you once again. This copies format will be used to all three course by circling the pertinent information.
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Re: This is to alert you that my CETP was sent 2 Hide Details FROM: sylvia lee TO: Charles.Boatman@dss.ca.gov Message flagged Saturday, April 3, 2010 10:31 AM
4/3/2010
In the last e-mail I tag the wrong picture by mistakes. Here are the certificates of completion in Word doc. I attached them again. Note, for ICTP, all 3 in 1 certificate, when I give them out, I will select the relevant word and content, for GH, ARF, RCFE. Please be efficient, don't waste time mailing the complete package back and forth, so to keep the world moving. I will mail the complete package back to you, you will see the whole package again with some minus changes, all over again from the beginning, you are only making the postal service and mail carriers suffered in between you and me. That is why I can't take a government job. Even if I mail it back to you, it won't be read for another month or longer because it wasn't touch, until I ask and follow up on it last time and every time. In that package everything is complete according from what you have on your published sample except the certificate of completion. It was sent with the CEU package. Your guideline could be improved, it is not clear to the readers in some areas. I don't mean to be offensive but I am only telling the truth for the a country that honor freedom of speech. I value and proud of this very much because I came to this country from a country that citizens who has no freedom to express themselves, the govt doesn't want to learn the truth from their people, a lack of check and balance. Most important of all, improvement comes from constructive criticism and feedback. Constructive criticism doesn't equate to specific motives. Here, to me, the analyst's job may well be doing item inventory. If not related to the content relevancy and expertise, any high schooler can do it for you. You have my true expression here. The true is not always what people wanted to hear. Have a nice day. I am available anytime.
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I color coded each one of them in yellow, pink, green, blue and in combination of color. It took me 3 three to do the curriculum and weeks to get these out. I have done my best to make the reading easy for the reviewer. I followed the sample very closely to make sure nothing was missed. If you have any question finding something, please call me for it. I will be glade to help. 415-425-6445. I have a very slow computer. Internet Explorer kept showing that it was not responding. I have a small printer to make copies and kept jamming and will only do small stacks at one time. I didn't take a typing class in high school. I kept telling myself that I have waited for 3 years to do this again and nothing worse than having your best effort and hard work get returned, and got sue by doing nothing, or shuffle back untouched, without being looked at. These are works after many revision and editing. I tried to make the 3 ICTP within 10 pages each. In addition to the last package. This time I sent in the certificate of completion for both CEU 2 Attached files| 56KB ccl adm cert temp.doc ccl ceu cert.doc Download All
RE: f/u on ictp Hide Details FROM: Boatman, Charles@DSS Sat TO: sylvia lee Message flagged Wednesday, April 7, 2010 4:11 PM Sylvia,
4/7/2010
Su
We will have to change this meeting to Monday April 12, 2010 at 1 pm? Are you available? -----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Wednesday, April 07, 2010 12:10 PM To: Boatman, Charles@DSS Subject: Re: f/u on ictp
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Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Thursday, April 8, 2010 3:24 PM I am available now. Can we still do it today before you get off and be back on Monday? I just want to get this fix without delay.
4/8/2010
----- Original Message ---From: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> To: sylvia lee <californianursingacademy@yahoo.com> Sent: Wed, April 7, 2010 4:11:19 PM Subject: RE: f/u on ictp
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RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Sandra_munt@DSS.ca.gov Message flagged Monday, April 12, 2010 2:17 PM To Dept of Social Service Community Care Licensing and certification unit
4/12/2010
I would like to withdraw my GH and ARF vendor application as of today, April 12,, 2010. Sylvia Lee
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As conclusion to the conference April 12 2010 Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov 4/12/2010 sandra.munt@dss.ca.gov Message flagged Monday, April 12, 2010 5:34 PM As conclusion to the 3 ways conference with Charlie Boatman and Sandra Munt today at 13:00 April 12, 2010, I , sylvia Lee as applicant to vendor for Community Care Licensing Certification and Licensing unit, decided that I will only apply for RCFE ICTP and CEPT and have self initiated auto withdraw to ARF and GH ICTP and CEPT. I will correct and revise my RCFE ICTP and CEPT and return for further evaluation.
Sylvia Lee California Nursing Academy
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Why did Boatman persuade me to withdraw and sent me a letter to ask for another application fee for DSS to read my application.
Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Thursday, April 15, 2010 6:53 AM Mr. Boatman, We have carefully studied the guideline your agency published for vendor. It is not clear of what we have discussed as the requirements. I hope that you will make it clear to vendor applicants it is a standard to all applicants. What we talked about doesn't reflect on the guideline and I want to know how your agency do to monitor your vendors. Is there any policy and procedure to increase the transparencies of your operation to serve the communities.
4/15/2010
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4/27/2010
Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Tuesday, April 27, 2010 8:26 AM Mr. Bootman, It is been almost 2 weeks after we conference in the phone. I have been checking my mail but didn't receive anything from your agency as of today. I just hope that the mail have not been delivered to a different location. Sylvia lee
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4/27/2010
----- Original Message ---From: "Boatman, Charles@DSS" <Charles.Boatman@dss.ca.gov> To: sylvia lee <californianursingacademy@yahoo.com> Cc: "Munt, Sandra@DSS" <Sandra.Munt@dss.ca.gov> Sent: Tue, April 27, 2010 4:40:44 PM Subject: RE: f/u on ictp Sylvia, We are in the process of completing the letter. You should receive it shortly. I apologize for the delay in getting this letter to you. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982
Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Thursday, April 29, 2010 9:19 AM I can't express to you how disappointed I am with your agency and service. If it is not that I have put in tremendous among of work and energy on the works that I have submit, I would seriously consider getting a refund and withdraw from the process. I just don't want to give up when the problem is not on me. It is on you.
4/29/2010
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Re: f/u on ictp Hide Details FROM:sylvia lee TO:Boatman, Charles@DSS Message flagged Thursday, April 29, 2010 9:19 AM I can't express to you how disappointed I am with your agency and service. If it is not that I have put in tremendous among of work and energy on the works that I have submit, I would seriously consider getting a refund and withdraw from the process. I just don't want to give up when the problem is not on me. It is on you.
4/29/2010
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4/30/2010
--- On Tue, 4/13/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: As conclusion to the conference April 12 2010 > To: Charles.Boatman@dss.ca.gov, sandra.munt@dss.ca.gov > Date: Tuesday, April 13, 2010, 12:34 AM As conclusion to the 3 ways conference with Charlie Boatman and Sandra Munt today at 13:00 April 12, 2010, I , sylvia Lee as applicant to vendor for Community Care Licensing Certification and Licensing unit, decided that I will only apply for RCFE ICTP and CEPT and have self initiated auto withdraw to ARF and GH ICTP and CEPT. I will correct and revise my RCFE ICTP and CEPT and return for further evaluation. Sylvia Lee California Nursing Academy 2 Attached files| 11.4MB ARF ICTP day 5.pptx arf ictp day 1.pptx Download All
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5/4/2010
RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Tuesday, May 4, 2010 7:59 AM I got nothing from you back. I bet you have already forgot everything that need to be done. How do you expect me to make revision within 30 days when there is no day I will get my package back and you have already forgotten what need to be done. How can you set a deadline to us when you have no deadline to yourself to return my material. It was only 3 ICTP and I withdrawn 2. How long would it take to do 9 pages and at the time of our conference. You declared that you have already review them and takes months and weeks. What more do you have to do? It once again proof my point. I checked again and nothing was mailed to me. --- On Mon, 5/3/10, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov> wrote:
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RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Thursday, May 6, 2010 12:30 PM No mail from you as of today May 6, 2010. There is a sense of uncertainty. What is the purpose of conducting a conference calls. Everyone will forget what need to be done. Who know when the letter will come? You set a limit for me in 30 days. I have been waiting and what is the limit on your part. Day after day.
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RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Tuesday, May 11, 2010 4:31 PM Mr.Boatman, No mail from you today. I don't want to see history repeat itself from 2 years ago. I will remind you every two weeks, before everyone forgot about it except me. I was disappointed every day afternoon for no mail from you. If your staff cannot handle it, let someone else do it.
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5/17/2010 Denied from Sandra Munt 2
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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 3:34 PM
5/29/2010
Mr. Boatman, May I asked you that have you or your staffs sat in those administrator classes you have approved before? I didn't know that we suppose to be learning those topics until I wrote those categories up myself. In your returned comments, your staffs missed out-Syllabus and course evaluation. Participants has no idea of what they suppose to learn from the class as set by your agency. I have been in those initial administrator class for more than once for RCFE and ARF, those are not what they were teaching. What have you done to communicate to the consumers on what was on the require topics? What have you done in follow up compliance while you are in your office critiquing applicants on papers? You want this and you want that from applicants and it has not been included in your guideline description and examples. You have not elaborated on that you want expansion of each topics. You want course curriculum, course objective statements, course description, student evaluation. You want the actual material from powerpoint and handout and etc, and etc. I have seen nothing like that mentioned on your guideline and examples and that lead me to believe that you are practicing double standard and also referencing to the initial administrator classes approved by you that I have attended in the past. I have not included those because they weren't on your guideline and examples. I have a Master degree in education and curriculum development and I taught in school for many years, beside a Master degree in nursing. We, as a teaching professionals and course developers, do it all the time, it may be difficult for you to write those but not for me. In order to play a fair game, I request that you will clearly specify the rules and remember them well.
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FYI Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 12:47 PM I want to inform you of complaint has been filed for unprofessional misconduct on your department you representing. I will re-submit my ARF and GH application with regard to the fee you have cashed out but persuade me to withdraw by setting a deadline on me before the end of day on April 13, 2010 by calling me in the call to reconfirm. However, you have not giving me the proper explaining that you will take the application fee from my application after I sent in the withdraw notice as by your request within you deadline time. You have did it once again for taking the consideration but not performing the duties. Let competency decide on this unethical conduct. You are not in position to suggest and to set a deadline for my withdraw and you have not explain to met that you take the application fee for not performing the duties. I have nothing to loose. You have already gotten the application. It is for you to review and return as I would have expected but you decided that you will just persuade me to withdraw by not disclosing what you intended to do.
5/29/2010
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5/29/2010
[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 3:55 PM Mr. Boatman If this is your agencies standard of requirement, then it shouldn't take your staffs months to read and respond to applicants. And if this is not your agencies standard of requirement, then you should start thinking about revising your guideline and make it known to applicants, so to save your staffs time reading and writing them to each individuals who applied to the program separately.
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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 6:24 PM Mr. Boatman
5/29/2010
From Ms. Munt return comments, she said " ... The application does not demonstrate that you have the experience and/or knowledge to teach the course subjects identified in the course curriculum..."
If she just go into my first page of my original submission. Everything is listed out. I bet she didn't read what I sent. If that is the case, it wouldn't take months to return. Supporting documents with my degree diplomas and certifications was sent more than once to you in an effort to get my administrator certification. There has been no mention anywhere on guideline and application that we have to turn in supporting documentation. I also want to point out that on Lic 9140 page 1, I. Instructor Qualification: , the one that we used to apply for vendor stated that "...must meet at least one of the following criteria:" At least one, not all, not at least 2, at least anyone of the 4. They are listed as follow: a. Possession of a 4 year college degree and 2 years experience relevant to the course to be taught, or
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I have two Master degrees and I have been a care home administrator for Sylvia Board and Care Home and E. Hillsdale Rose Garden. I met this requirement in 2006 when Mary John said that I didn't. No, I only have to meet one of the 4 requirements. Just this one alone will qualify me. If your staffs or your reviewers cannot understand or has been mis-interpreted their own standard for these many years, Oh God! Or, it is my suspicion comes true that it is just for me, a double standard retaliation, please explain. It should hold as your standard until you wipe it out from your license 9140 application completely. It is now black and white on your website. Every time we conference, you and your staff, Ms. Munt kept emphasizing item d. Do you know the different in word "or" and "and" Read your fine print carefully please. Not to mention that I also met b. I have met the 4 years experience in the course I will teach. just see my work experience. C. Be a professional, in related field, with a valid license to practice in California. I have been a California RN, a licensed professional for more than 15 years and doing bedside and administrative nursing and teaching nursing for more than 15 years. My California RN professional license alone will qualify me as an instructor.
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D. I have been a Care Home administrator for more than 4 years in the last 8 years and in substantial compliance. I even go out of my way to hire an care home administrator to run my business when you have up held my administrator license for no reason by your mistake because I applied as an administrator class vendor in 2006. I have all the complete documentation in 2006, even thought Mary John has now retired. I remember everything what went on that year when I was sued by your agency. My care home is still operating as of today. When people see the degrees and required 2 years experience, they would like to throw at you item d and said that you have to have at least 4 years experience in California as an administrator of a facility, within the last 8 years in substantial compliance. I have heard this from you every time we conference. As of today, you still comment on my qualification "... the application does not demonstrate that you have the experience and/or knowledge to teach the course subjects identified in the course curriculum..." You set the rules. You should go by the rule you set and not after I point it out to you. The question is my instructor qualification. Ignored all the rest degree, care home administrator experience etc, etc. Just the California RN license alone I should be qualified base on the simple fact that I am a California RN. But every time talked, all three of us. You and Ms. Munt has denied to admit that simple fact. Why don't you two, read your fine print carefully?
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I have been discouraged by you and Ms. Munt many times and every time we talked and the last time, we conference. I was persuaded to withdraw because you two think that I am still not qualified to teach. You called me again next day after the conference to urge me and set a by the end of the day (April 13, 2010) to withdraw from my application. I am telling you now, once again. Based on one simple fact and one simple rule you set and you have mis-interpreted by so many of you that I only have to be an RN to qualify to teach ARF and GH. Did I tell you have in the last conference that I am an California RN, I told care of client across the life span, from infant to elderly. In my more than 15 years of nursing career, I have served client in all age range. I was Public health nurse in San Francisco from 1999-2007 for children care and worked in sub acute, rehabilitation, and oncology unit for adult med surgical nursing and I have also worked inn Skill Nursing Facility for geriatric nursing. I was a hospital nursing educator and nursing school teacher and then program director, as well as many years of care home administrator. I have went through the complete process of getting my care home licensed and up and running. In your requirement C, it only said " Be a professional, in a related field, with a valid license to practice in California." This alone, I am qualify to teach ARF and GH, I don't even have to be a nurse. In a related field means that a California licensed social worker can be qualified as well. I want a class action on this one.
[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Saturday, May 29, 2010 7:41 PM We only need have at least 4 years experience in California as an administrator of a facility, within the last 8 years in substantial compliance. It is " as an administrator of a facility", as stated in black and white. You don't have to pick a doctor with cancer to treat cancer patients. Do you ? I have the knowledge and/or experience in subject area and with more than 1 of the following criteria as an instructor, even back in 2006. The rules you cited are only what you and your staffs think, not what is written on your Lic 9140. That is why we always wanted written contracts and agreements to eliminate unnecessary misinterpretation. You should thank me for your problem that has cost me unnecessary financial lost and once again now another problem of yours. Which is a more serious problem? This is not going to end in here. I will dedicate myself full time to persuade justice.
5/29/2010
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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Sunday, May 30, 2010 1:31 AM I don't understand what Ms. Munt was talking about in her comment on my original submission. It appeared to me that she was not commenting specifically to my program submission. I have strong suspicion that she either has not reviewed my submitted program or commenting someone else's submission. Her comments was either doesn't applied or speaking in a very general, vague terms. If your staffs cannot handle 9 pages program and how could she handle what was requested from me by her that is everything and everything you cannot find in your so called published guideline and sample. She wants a course curriculum, detailed discussion of the content for each of the nine components. hourly instructional periods, with the instructor clearly named for each period. She wants lesson plans and she also wanted an outline. Outline should have at least the following elements for each subject, main topic and subtopic.
5/30/2010
In my returned original submission, I have broken my lesson into 1 to half hour instructional period. I am the only instructor and I listed my name and credential in each small session as presentation. It appeared to me that Munt
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was not talking in reference to my submission. The rest about main topic, subtopic of each subject etc, etc was never appeared anywhere. In our first conference, you repeatedly said that I should follow the guideline to do my program, no one read the guideline more carefully than I did. These terms has never appeared in the guideline. She want course objective for each of the nine components. It was never mentioned in the guideline also. If you have reviewed my CEPT program, which I seriously doubted, all 70 programs included objectives. I was just following your advise to follow your guideline and sample. That is why all my ICTP have no objectives.
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I just afraid that Ms. Munt cannot handle the task by my experience for how long it may take for her to get to my resubmission as what was requested to be done. May be someone would pray that I would miss the 30 days deadline, if I didn't get discourage enough to withdraw and quit, as the ultimate strategy. That was why I agreed to withdraw as persuaded by you. Just knowing how long it might take to have 3 applications in together, instead of one at a time. I was wrong because it didn't make the process any faster, excepted that you collected the fee after I requested to have my 2 other application withdrew after I have waiting for months. First submission of these ICTP was at the end of 2009 and now is already end of May in 2010. Again, if you cannot handle 9 pages, why are you requested all the details what is not even mention anywhere in the guideline. It will just make you more confuse and you won't be able to find what you suppose to be looking for and even prolong the process more.
In the beginning of the class, you can ask your participants to brainstorm and turn in one question to be written on a piece of paper what they want to ask for this class and what do they want to get out from this class? Like I told you in our last conference, rules are not craved in stones. Rules are not what you say it is and cannot be changed except the person who make the rule. You are one person and limited by your individual intelligent. We should always keep an open mind and accept constructive suggestion from the students due to each individual's unique life experience. Community Care Licensing allow licensee to develop our own admission agreements due to our individual preference and business model. I am not there to dictate the students. This is the way licensing want it. You must not change it. This is the only way. If I would do it your way, I would be doing a dis-service to my students. As example, I would ask student to brainstorm a critical element in disaster preparedness in a care home and we will rationalize it as a group as one of our activities. Information that was taught, need to be processed, analyzed, synthesized and rationalized, not to accept because someone told you or you were told by the teacher to memorized the information by heart.
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RE: f/u on ictp Hide Details FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Sunday, June 6, 2010 12:00 PM
6/6/2010
If you didn't read my vendor application material, you have no right to critic them. I am very sure you have not read my submission. What did you say about my brainstorming activities? Tell me. What is wrong with what I have put down on my submission in term of brainstorming activities. 1. " Brainstorm on topics for your staff training? What your staffs needed to know for their job?" In addition to what is required and essential and as required by Title 22, this is a area where the licensee and administrators want on staff training specific to their care home needs per their business model. If they want customer care, communication skills, foreign language training etc. What is the problem with my discussion and reporting activities? " Discussion on how to search for community resources available for the elderly (small group discussion and reporting)" Do you want me to research on my local community resource for the elderly and pass it out to the class and ask students to memorize them by heart that it may be on the State exam? Participants should take the initiative to resource on their local community resource for the elderly where their care home located or will be located. I will tell you the quality of the initial vendor training I have attended in the pass is very poor. It was not close to what is being listed on the nine components. The topics and the content was not there.
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[No Subject] Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov Message flagged Sunday, June 6, 2010 7:33 PM As I reviewed Ms. Munt's comment, Item #9 She stated that " Submit a revised statement of how you will evaluate the students. You current application indicates that you will use brainstorming as one tool to ensure that students are engaged in the training."
6/6/2010
Like I said last time in the e-mail, brainstorming is meant to be a class room exercise, an activities. Why did she tie this classroom activities as a evaluation tool. It is two different animals. On page 9 of my submission, I have item #VII. Method of evaluating participants: participants learning will be assessed through the use of a pre- and post-test. The quiz will be distributed at registration and participants will be asked to complete it prior to the start of the course sessions. Following the didactic course presentations, participants will be asked to complete the post-test." Brainstorming is not mentioned anywhere to used as a evaluation tool. Just like survey is not an evaluation tool. It is not evident base practice and not a measurable outcome and has no basis. I hope it is clear to you and to her.
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6/17-18/10 P1 I found Charles Boatman and the

department chiefs in the following activities.
Day 1 June 17, 2010 Topics Dealing with Problem Employee Substance Abuse in the Workplace Medical Marijuana Legal Issues Legal Pitfalls & Practical Suggestions California Labor Laws Review Peter Flanderka, Attorney Long-Term Care Update Medi-Cal Waiver Programs Update Expansion of Assisted Living Waiver Pilot Project Mark Mimnaugh, Acting Chief, Monitoring & Oversight Section California Department of Health Care Services Update on Olmstead Act Implementation Progress of Olmstead Advisory Committee Ruth Gay, Director, Public Policy and Advocacy Alzheimers Association Member, Olmstead Advisory Committee
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6/18/10 P2 I found Charles Boatman and

California Community Care Licensing Mission & Updates For RCFEs, ARFs, and Group Homes Gary Levenson-Palmer, Chief, Technical Assistance & Policy Branch Dorette Pierce, Chief, Caregiver Background Check Bureau Cathy Claiborne,Manager, Caregiver Background Check Bureau Charles Boatman , Manager, Administrator Certification Section Mary Jolls, Senior Care Program California Department of Social Services Community Care Licensing Division RCFE
the department chiefs in the following activities
Course Approval: Applied for 16 Hours (8 Hours Each Day) ARF Course Approval: Applied for 16 Hours (8 Hours Each Day) Group Home Course Approval: Applied for 16 Hours (8 Hours Each Day)
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6/18/10 P2 I found Charles Boatman and the

Day 2 June 18, 2010- Topics 2010 Legislation Update 2010 CCL Implementation Plans-RCFE/ARF/GH Joan Regeleski, CRCAC Consultant Workers Compensation Insurance Update & Claims Procedures Gail Drzesiecki, Assistant Claims Manager Jan Smith, Claims Liaison State Compensation Insurance Fund California Community Care Licensing Mission & Updates For RCFEs, ARFs, and Group Homes Gary LevensonPalmer, Chief, Technical Assistance & Policy Branch Dorette Pierce, Chief, Caregiver Background Check Bureau Cathy Claiborne,Manager, Caregiver Background Check Bureau Charles Boatman , Manager, Administrator Certification Section Mary Jolls, Senior Care Program California Department of Social Services Community Care Licensing Division RCFE Course Approval: Applied for 16 Hours (8 Hours Each Day) ARF Course Approval: Applied for 16 Hours (8 Hours Each Day) Group Home Course Approval: Applied for 16 Hours (8 Hours Each Day) NHAP Approval: Applied for 16 Hours (8 Hours Each Day) Provider Approved by the California Board of Registered Nursing, Provider Number 10821, for 16 Hours. Hotel Reservations:
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6/18/10 P3 I found Charles Boatman and the

Atlantis Resort Hotel (800) 723-6500 begin_of_the_skype_highlighting (800) 723-6500 end_of_the_skype_highlighting Room Rates: Nights of June 16 & 17 = $59.00 Single/Double Night of June 18 = $119.00 Single/Double All reservations are subject to local occupancy tax along with $10.00 resort fee + tax per night. Identify yourself as attending the Community Residential Care Association of California Conference Hotel rooms blocked until 5 PM on Monday, May 24, 2010. Reservations received after 5 PM on or after Monday, May 24, 2010 will be booked upon space availability and prevailing rack rate. Hotel Check-In Time: 3:00 PM Conference Registration: Early Bird Discount CRCAC Members On or Before May 17, 2010 = $185.00 Non-Members On or Before May 17, 2010 = $220.00 CRCAC Members After May 17, 2010 = $215.00 Non-Members After May 17, 2010 = $270.00 For a registration form, please contact the CRCAC office at crcac@comcast.net or call us at (916) 455-0723 begin_of_the_skype_highlighting (916) 455-0723 end_of_the_skype_highlighting.
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I completed one out when I worked For CHDP. Did Charles Boatman, Gary Palmer, Mary Jolls and other department chiefs complete one for their 6/18/10 activities?
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DSS Dept chiefs spoke in the Lobbyist seminar, use their titles advertisement to make profit, gave out CEU they approved for themselves. At that time, Charles Boatman was not even 4 years to his current job. As required by the Dept, one had to be at least 4 years as care home administrator to apply for vendor. These chiefs were neither administrators, own a care home, what experienced allow them to speak in a fee for profit lobbyist seminar in a hotel. What about that economic 700 report. Fraudulent and criminal acts of misrepresenting the dept in an negotiation meeting, Charles Boatman and Tom Shekta intentionally led me to believe that they were representing the dept as government office. Only I found out later that Tom Shekta had already retired. Why do elderly plunged to dead from the 22nd floor and left no trace of negligent nor any action nor disclosure to the public. But I was retaliated on doing a good job and try to protect
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Boatman was giving CEU that approved by himself and participants were charge for a fee to attend. This is conflict of interest and Gary Palmer was also top on the list as presenter. Audrey Jeung in community care licensing prohibited me to teach my caregiver for first aid when American Red Cross approved me and American Red Cross didnt state any restriction on whom I could teach. Jeung called it a conflict of interest. Who made the rules? How come Boatman can get away with issues with out getting questioned, but the care home operator would be punished by fine. Some residential care homes were doing a hard job to take care of our elderly population and government received financial gain from us. I have to paid to keep these elderly to stay in my home because I couldnt stand to admit business failure. I want my dream of caring people to carry on, at least for a while Residential care home are private entities. We got no government funding like Medical and Medicare. We are doing everything to meet the licensing demand but what have they done to help us, except the ever increasing penalty and fee. As in my case, it is an intentional retaliation. He told me that I was his Special project.
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[No Subject] 2 Hide Details FROM:sylvia lee TO:Charles.Boatman@dss.ca.gov sandra.munt@dss.ca.gov Message flagged Monday, June 21, 2010 7:01 AM
6/21/2010
Remember this note, I was requested by you to send in. It was illegal because it was asked by you to do that and you had not make it clear to me that you would wipe out my fee and returned my application untouched. My job was done but you didn't have to read it but collected the fee for doing nothing. You even set a deadline for me to do that and called me to ensure that was done within your time limit. If I knew that this was what you were going to do (a trick). I would not withdraw. I agreed to withdraw because it was such a pain for your staffs to proceed with their routine job and not to say your dept has misinterpreted your own rules and regulations. I wanted to facilitate my RCFE application process that why I agreed to withdraw. You told me that it didn't have the qualification to apply for ARF and GH. My application would be denial but you anyway. I am going to court with you for that with the incident happen two years ago before it passed the statue of limitation, it is a precedent and a very good representation of your department operation. I don't like lawyer but they help. I am completing my application process because I have it ready. You kept telling me to follow the guideline, there is nothing in the guideline that tell people what to do in the application and in fact, don't do that was on the guideline, it was not what you want, guaranteed. I want people to heard my points. I am forwarding with this e-mails RCFE and ARF powerpoint in different e-mails. Some of the graphic cannot be printed and files are too large and cannot be sent together. GH is to be end of today. I am going thru with these. Don't persuade to quit again. It is a trick you played I believed that by doing this can help to move my RCFE application forward. Sadly, it didn't happen.
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6/30/10
Violation of elderly residents in rights in respect, dignity, rights, by victimized resident in the plot to achieve DSS, CCL goals to harass Rose Garden and demand for money, made false claim of noncompliance, therefore, to deny my vendor application.
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11.3 miles or 15 min distance

DSS CCL 851 Traeger Avenue, Suite 360 San Bruno, Ca 94066 to
E. Hillsdale Rose Garden 107 E. Hillsdale Blvd San Mateo, Ca 94403

CCL Inspections 2006 -2009 No problem & No fine
6/30/10 LPA Jeung came to search residents & caregivers of Rose Garden 7/6/10 Boatman set this date to give me my vendor application decision, but he never call 3/18/11 LPA Jeung came to harass on this day, as I have waited. residents & caregivers in Rose Garden, deliver huge accumulative civil penalty to 30000 dollars but this visit was not in CCLs record 3/21/11 10 am Boatman set this date to give me my vendor application decision, but he 317 did call this time to deny my application
DSS CCL came on these date to Rose Garden
6/30/2010 7/12/2010 8/3/2010 8/9/2010 9/16/2010
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This is what happen on 6/30/2010

Audrey Jeung did an illegal Narcotic search in Residential home without court warrant. I raised this question to Susan Roman Clark in our 11/19/2010 meeting. She told me that once I am in residential care business. CCL had the right to entered the care home and did such search. I asked her. How come you did not tell us that resident surrounded their right once they entered a care home in our mandatory orientation meeting. My residents were all alert and oriented, standing there to watch for their personal belonging being searched by LPA on 6/30/2010 at 3-5 pm.
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Audrey Jeung, came to "raid" my elderly resident care home. Just 6 days prior I would be talking to Mr. Boatman again, Audrey Jeung, LPA, came and did a complete search on residents' and care givers personal belongings. Residents' rights were violated by LPA Jeung. The Department of Social Services and Community Care Licensing failed to properly train their analysts in protecting elderly residents privacy, rights, quality life and respect and not to disturb them from peace and enjoyment in their own home. Of course, analyst had exceeded her limit and scope of responsibilities during the search, including acting like a cop and narcotic squat without a warrant from court, unable to come up with evident to incriminate residents in the search to charge the facility, didn't explain and state purpose of the search to the alert and oriented elderly residents. Community Care Licensing work in collaboration with DSS certification and licensing dept in Sacramento to retaliate on facility owner and in abusing elder care home residents who resided in E. Hillsdale Rose Garden in San Mateo. Elderly resident were victimized in by Mr. Boatman of Licensing unit as an weapon against me for his own personal means
Can you tell me the timing that Audrey Jeung came down 6 days and over a 2 days weekend before I talked to Charles Boatman. We were here to serve our clients every day and they have no complaint from my client. Why Audrey Jeung came to do a complete house search. all my resident's drawers and lift up all their bed sheets and look under each bed. Why she broke into my live in care givers own room. No one would have known on August 3, 2011 at 10:00am, A resident from Sequoias in Geary street in San Francisco died from plunging to the ground from 22nd floor. Nothing happened to the facility. They are still operating.
On Wednesday, June 30, 2010, licensing analyst, Audrey Jeung came to "raid" my elderly resident care home at 3:00 pm per my care giver who was calling me for help. Later, Resident 1 and Resident 2 who were sitting in the living room asked to speak to me. They told me that someone who was unkempt (I think they meant untidy, disorganized look and in a nerve wrecking, impulsive manner) and hand gesture to described how she dressed and look ed came to her room and searched all her drawers and counted all the bed sheets and looked under all the beds. My female resident was very fearful. She didn't know what was going on. The intruding licensing analyst was acting like a narcotic squat. I asked my residents did that person knock on your door before entering your room, did she introduce herself, did she explain what she was doing and did she ask for your permission to search into your personal belonging? I told my resident that they have rights to refuse for their personal belonging from intruders. Resident said that she was so afraid and it came rather unexpected in that June 322 30, 2010 afternoon. She used to enjoy her peace and quiet in her
own room. All my care home residents are ambulatory and alert and oriented and very intelligent. Another male resident told me the same thing that his personal belonging in his room was searched and he I don't want to say more now because I have to deal with these people for fines she gave out to me $1000 for no fingerprint clearance of my caregivers record without giving me a chance to defend my self. My residents suffered post traumatic distress, emotionally. This is how retaliation can cost you. Resident 3 is a 90 years old man, very witty and alert, he kept asking, would they close my home down. I told my residents that they came here for me for retaliation. It had nothing to do with them. Resident 1 sighed with a relief and told me that she felt much better now after talking to me. The residents were so unhappy and disturb that they would like to petition a complaint for what happen to them on June 30, 2010 in their home. What is quality of life? What are resident rights and
One resident was extremely nervous and called me 30 times a day watch to know what is going on and other one sent me e-mail from his computer in the care home. I have no one that need ADL (activity of daily living like feeding, shower, toileting, dressing) care. Every residents in my facility is ambulatory and alert and oriented.
You can reach Community Care Licensing in San Bruno by their main number 650-266-8800 where Susanne Roman Clark and Audrey Jeung work. You can reach Dept of Social Service, ACS by Charles Boatmans new direct line 916-654-5859 You can e-mail them by their first name dot last name then @dss.ca.gov example: Charles.Boatman@dss.ca.gov
Boatman deferred his decision on my application from 6 days from the Audrey Jeung visit on 3/18/11 to 3 days after her visit with more than twenty thousand dollars of fine.
The date Boatman set for our phone conversation was 3/21/11 at 10:30am.
I was hoping that he would approve me this time to show that I was wrong. These incidents were not related. I was right it was a retaliation. In that 3/21/11 conversation, he simple told me that he denied me because I have non compliance in my facility. Boatman never set foot in my facility himself. It was an act of retaliation.
Like a Ghost in the Haunted house, Audrey Jeung made her appearance again and asked for more money from me on Last Thursday. On Friday, I told her, I would deliver the 1000 dollar to her office on Friday or this coming Monday. I was out to a survey with my team and by car pool. I would not be anywhere around San Bruno. She want more penalty money for me not signing the forms she left to me to complete and I faxed back to her. She never give instruction on what to do with the form. I filled them out and faxed back and Jeung wanted me to sign on it. I haven't heard back from her since that Jeung wanted my signature until last Thursday she showed up and demand more penalty money, more than 1000 dollars this time she came.
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Rose Garden Resident, Betty hoped that I was not selling the property due to licensing harassment because this home is their home. So, I went home and thought if I could just pay CCL the money if this is the sole purpose for giving us a fine and I could continue to operate because it would take a lot of effort and time to relocation the residents and have them adjust to a new living environment I had never heard back from Charles Boatman, he never called me on June 6, 10, but he had already responded to me with CCLs action through LPA, Jeungs search. The residents were anguish about the facility would closed down by the licensing for DSS CCL retaliation.
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7/26/2010
These are my fax cover letter with plan of correction sent to licensing they claimed that they had never received them.
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7/26/2010
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8/5/2010
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8/5/2010
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8/5/10
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Last time Audrey Jeung, LPA come to my care home, she gave me a fine of 5700. This time she wanted over 10000 dollar fine or put me in jail for taking good care and provided 3 meals and a home to these elderly Audrey Jeung and DSS, CCL abused.
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10/25/10 p1
Gary Palmer P1
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10/25/10 p2
Gary palmer p2
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f/u Hide Details FROM:sylvia lee TO:gary.palmer@dss.ca.gov Message flagged Monday, November 8, 2010 10:29 AM Thank you for your information regarding to my complaint to your subordinates. As a Health Facility Evaluator Nurse. we do a lot of abuse investigation and survey to health care facilities. We don't count resident's pill, why LPA Audrey Jeung came to the facility every time and spend time to count pills. If you understand how med errors occur, you will know it is important to know the process how med was given to the residents and not on the number of pill left. Who has the time to count all the resident's pills. Not to mention infection control. Handwashing before and after touch pills and what the effect of your hand moisture do to the pills you touch. It is not feasible to see my residents' pills got tampered unnecessarily. This LPA are not pharmacists who involved in dispensing medication and this LPA are not nurses are trained and licensed to administrate medication. Have they exceed their scope of practice in doing this daily in their job to the assistive living residents. It is just too risky to see residents' pills got transfer from one bottle and back to the bottle. We also do not count bedsheets and we don't look under each bed in health care facility for rodents. We also do not search residents' drawers and we certainly don't break caregiver's locked door and search in caregivers' personal belongings. I have to fix caregiver's door for force entry. I wasn't there at the time, my residents and caregivers were so frightened for they were treated and insulted like criminals. It is so degrading and insulting for all law biding residents. What have the residents done to desire these treatment in a place they call home. LPA has violated all residents rights. Who do they think they are? Law enforcers? DSS CCL also sent me letter to harass me
11/8/2010
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11/19/2010
Meet with Clark and Jeung in San Bruno office
11/29/2010
I continued to fax my documents and CCL continued to denied getting them thru the fax.
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11/29/10
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11/29/2010
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I went to the post office to get Charles Boatmans registered letter of denial. It was not a for me. I was someone else denial letter to Fresno who applied to be an administrator but got their denial because the applicant failed the fingerprinting background check. His office made a serious confidentiality breach. What is the purpose of sending the letter in registered mail. I talked to him he told me that he would resend my denial letter. I have too many of this incompetence, and unpleasant encounter with DSS CCL.
I called Boatman and let him knew that what he sent was someone else letter. I still have no denial letter from him. He casually told me to send the wrong denial letter back to him, but he never follow up on that.
DSSs breach of Confidentiality & mishandling of Clients document
11/30/10
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Breach of confidentiality by DSS CCL How come DSS CCL could get away with violation and crime they commit and in turn to penalized and gave out citation to retaliate on care home licensee who speak out and speak up
I told Boatman who I got from him. Boatman replied to me that he would resend my denial letter and just sent the wrong one back to him. I have too many of this incompetent, and unpleasant encounter with the DSS CCL.
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11/30/2010
Denial Letters Hide Details FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Tuesday, November 30, 2010 1:33 PM Sylvia: As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982
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Fw: we n Hide Details FROM:sylvia lee TO:G.Palmer@dss.ca.gov G_Palmer@dss.ca.gov Gary.Palmer@dss.ca.gov 2 More... Message flagged Wednesday, December 1, 2010 7:37 AM
12/1/2010
Charles Boatman, it should not be my request as you have stated, that you send me a denial letter. Are you only doing this for exception of your practice, under my request only that you sent you denial letter. What is the policy and procedure in State of California government and ACS standard of practice to send applicant a letter of notification. I would be here in Sacramento for business all week. I couldn't leave the hotel for my own training. I request to see you. Your delay of over one month in responding to this but my application was over one year without any response. Only by Gary Palmer's request that you responded to me. You are responded to Mr. Gary Palmer's request with more than 1 month over the deadline that was stated by Gary Palmer. I didn't set the deadline. I still have not gotten any letter from you as of today. You knew very well that you have not responded to me in any way in the past months. You are responding because Gary Palmer requested it.
It has been way over the deadline of 2 weeks. I want to see you and Gary Palmer between 12/6-12/11/10 and to discuss the denial letter in person. If I can't get the letter before I leave to Sacramento, bring your letter to me. I want to take care of thing. Of course, I will file a civil law suit on the base of retaliation and harassment. I have collected enough evident. Let the judge decide. I want to see You and Gary Palmer in person to take care of business. I didn't get your denial letter yet. --- On Wed, 11/24/10, sylvia lee <syl57via@yahoo.com> wrote:
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12/3/10
12/3/2010
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2010 Boatman & Munt

Boatman called me the day after our 3 ways conference (Sandra Munt, the analyst, Boatman and me) to make sure that I met the deadline he set for me. That is by the end of the day to send him an email to withdraw from the application. He never told me that he would take my fee. I spent a lot of sleepless night, weekdays and weekend typing and formatting and doing the power points, full of hope and dream to prepare and design and write up the curriculum and lesson plan. I have already done all the work. I have everything to lose, if I didn't follow through, however, for them. By persuading me to withdraw, they took the fee for having to do nothing in return.
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Boatman set up a three way conference with Boatman, Sandra Munt, his staff analyst, and me to tell me that I was not qualified to become a vendor. Boatman persuaded me to withdraw. Boatman and Munt asked repeatedly that if my facility had any violations. I told them that I have no problem with each inspection and had not been fined not required a return visit for all these years that my facility in operation.
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Audrey Jeung was not properly trained and as evident by her inspection. The analyst would routinely spent time counting all the residents' pills in the facility. I, a California Health Care Facility Evaluator Nurse , it is not important on the number of pills left in the bottle, it is more important on how the aides pass their medication. It is more important that the medication aide and caregivers have given to the residents the right medication to the right residents, right time, right dose, right route, right frequency, right documentation and right purpose. What is counting of the pill justified? It is more important on how they pass the pills. It is not the Analyst's job to count the sheets on bed. It is not a analyst's job to look under every bed, for what? It is not necessary to search all
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resident's personal belongings for what? illegal drugs or firearms? This analyst abused their power to search care home without a warrant in my place of business. Analyst abuse care home residents that they suppose to protect. California Department of social service has shown deficiencies in training their analysts by violating the patient rights, dignity and respects. We do resident abuse investigation, quality of care and quality of life and more. Analysts from Department of social service and Community Care licensing harassed my residents and intimidate them by blindly searching residents' personal belongings and care givers personal belongings.
Please come search the licensee's home, not my elderly residents. As a HFEN we never do what they did to the care homes. I want analyst Audrey Jeung from San Bruno office know that we have patient's right in self administration of medication. My residents are alert and oriented x4 and they have MD certified that they can self administer med. They knew that this is their right. Licensing fine me for not knowing the residents' rights. This analysts don't monitor side effects of medication and why these analysts come to mess around with residents' medication every time they come to the
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resident home to count all the residents pills and disturb their living. These analysts are not nurses and they are not pharmacist, so what is Counting the number of pills in the bottle mean in their job. DSS CCL analyst practice outside their job responsibility. Analyst Audrey Jeung's routine work day was to go around the care home and count all the pills and count the layer of each bed sheets, look under each bed and search each residents and care givers drawers and my care giver locked her room and her lock in her entrance door was forcefully broken and we have to fix it after Audrey Jeung left and no one single apologies but a fine on everyday and she gave my care giver a fine of 5700 dollars last time. I have never gotten 5700 dollars of rent from my residents per month.
What do these analysts know about hand washing between counting and cross contamination, moisture from her hands do to the pills. Need not to say, we treatment by the department of social service and community care licensing was a conspiracy of retaliation. I have complaint but no one care, no one responded. I have just received one e-mail from Mr. Boatman. He said that I will be getting his denial letter in the next several days. In his 2 sentences short e-mail. He started with " As you have requested." which was wrongfully stated. I never requested of him anything and even if I have requested anything at all. He had not responded to me all those months. He was responding to Gary Palmers' request, the division chief. Gary Palmer was the first on the list to present on June 16, 2010 in Reno Nevada along with
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Charles Boatman ACS manager for California Elderly Residential Care Home Association whom had charged attendee in that conference for more than 200 dollars a seat. We shall not assume the letter will get to me until it actually in my hands. As of now, I have not gotten any denial letter from him. Gary Palmer said that "within the next two weeks I will get a response from Charles Boatman on Oct 25,2010 until now. Charles Boatman's 2 sentences long e-mail and mistakenly stated from the beginning that " As you have requested". Here, was Charles Boatman doing something with exception that is to respond to applicants? What is the policy and procedures in State of California to their applicants? What is his office standard of practice to program applicant?
No notification, no acknowledgement on receiving of application. Fee and money got cash right away but never heard anything back on what was being done for years and if you asked them to follow up when you ran out of patient. The staffs and manager would even forget what they suppose to do as dual diligent duty to us the applicants and tax payers. I have waited a year with no respond and I e-mail Charles Boatman with no response. Division chief, Gary Palmer said within 2 week became a month, still it was only a 2 sentences e-mail stating that I will get a denial letter from him in the next several days. I will go to Sacramento for my own training. I would be here to get his letter next week. I wouldn't be too optimistic to get that letter until the letter is in my hand or it didn't happen. I mailed out 70 curriculum and on
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top of that 3 initial program curriculum. His response would just a denial letter. What did he do with my thousands of pages of curriculum in narrative, chart and the required format? Did he actually read them was actually my questions. He didn't read them last time or did he still have them. He mailed me a letter and thought that it was over and dumped them to the trash. I wanted to know what he did with my hard work from days and nights gathering data, resources, typing and presenting in the format that the guideline require. He told his division chief that he was short of staffs. He was actually a speaker to Lobbyists with his State title listed on the advertisement. When I requested, no response from Boatman.
He stated in his e-mail " As you have requested" Wrong, It was Charles Boatman's boss requested him to respond. I didn't ask his division chief to do that neither. Should Charles Boatman responded to his applicant as business practice, as a state officials. As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 begin_of_the_skype_highlighting 916-324-4318 end_of_the_skype_highlighting Fax: 916-324-3982 This is a repeat of 2006 when I applied for the first time. My nightmare started with Charles Boatman and in turn sued by the State dept as an applicant. Charles Boatmans Office has been moved. His phone number has changed. It is now 916-654-5859
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Fraudulent representation and misled the public as a government officials to negotiate in a 3 ways conference with Charles Boatman, me and retired Tom Shekta. Tom Shekta set the date and time for our 3 ways conference after he had put up a phone greeting that he was no longer department chief and should call Bob Hing for problem. He never disclosed that he had already retired in our conversation. He was speaking as the Department of Social Service chief.
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2010 Boatman and Munt

When I had a 3 way conference with Boatman, he kept saying that to follow the guideline published by the DSS, but unable to be specific with what was on the guideline. I kept hearing Munt tell Boatman to say that I was not qualified to teach the course. I finished and send out the package meeting the deadline they set for me within 30 days. I spent days and nights working on the project. I mailed out my package and e-mail powerpoint to him. I followed up with a phone call on the Monday I mailed out my package to alert Boatman that I mailed out my revised curriculum and it was on time. They never send me any acknowledge that they have received my package or what is going with the review process. All I did was kept waiting and usually for months and It has been 6 months now that I haven't heard back from DSS. I returned the revised RCFE ICTP to DSS certification and licensing unit. F/U called to Mr. Boatman on last Monday to make sure he knew I sent out revised package as required within 30 days. He said that he would talk to me on July 6, 2010 Tuesday.
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Boatman and munt conference

Why did they persuade me to withdraw and sent me a letter to ask for another application for them to read my application.
I had a scheduled telephone conference with Charles Boatman and Tom Shetka from DSS L & C dept. Today was the telephone conference that I had been waiting for, scheduled at 11:30pm. I called Tom Shetka at 11:29, 11:30, 11:31, 11:32, 11:33 and 11:34 no answer and eventually, I was connected with them at almost 12:00pm. With Charles Boatman and Tom Shetka on the phone I called back and couldn't get reconnect again. They called me back in about 5 minutes. Tom Shetka said that they (Charles Boatman and Tom Shetka had a discussion while they disconnected our phone conference. I kept calling back on Tom Shetkas phone number and got a newly recorded message which is different from what I go at 11:30 am same day.
In Tom Shetka telephone message, he is no longer with the dept and the new chief is Bob Hing telephone number 916-651-5084 and Charles Boatman stays on, as they will move to the main State building on Dec 17, 2010. With Charles Boatman and Tom Shetka on the phone I called back and couldn't get reconnect again. They called me back in about 5 minutes. Tom Shetka said that they (Charles Boatman and Tom Shetka had a discussion while they disconnected our phone conference I told them that I have sent those documents out numerous times and there was no indication that Boatman had read it or acknowledgement that they have received my additional document. Boatman in his 2 sentences e-mail saying that " By your( Sylvia Lee's ) request, he would send out the denial letter in the next few days." What I actually received was T Stewart's denial letter. I am not surprise because this is the incompetent administration that I have been dealt with for the last 5 years. Charles Boatman and Tom Shetka were obvious that they didn't like what I have to say about them. Our 3 ways telephone conference was suddenly interrupted.
and said that they will refund me the application fee and told me not to apply again. I said " no". Because the work had been done. I have everything to lose. By accepting the refund means that I would be forever banned from applying. It has taken me 5 years to apply and re-apply and they wouldn't have to read or review them once. It is not the money but the time and energy, my enthusiasm and desire to teach the course. I was hard work for me to put the curriculums together but not even once for them to go over it. Tom Shetka said that he would keep my Resident Care Facility for the Elderly application and let another staff person to read it because Sandra Munt was no longer worker for them. She was assigned to my application initially. Tom Shetka said the my application was not complete and I missed the nine elements. I asked him at 12:36 am on 12/13/10 what are the nine elements and I ask him. If he (Tom Shetka) can answerhad my application, original document in front of him. Tom Shetka said clearly in one word "no". I asked him have you read my application materials. Did you look at my powerpoint? He said he didn't have to. I asked Tom Shetka. You asked me about the nine elements because Charles boatman told you. He said that we couldn't talked any more and he would give this to the administrator law
judge. I want to know when is this going to happen. My original application was sent in and stamped Dec 2009 and as of today, there was no evident that anyone have read my application document. The first time I applied for this was in 2006.2009 and 2010. I told tom Shetka, it is not fair for me to ask me the nine elements. It was always there since 2006, 2009 until today on my application. I told him. What do you need me to change? I will change it but if you asked me about the nine elements. It had always been there since day one. I once ask him what is the one elements. Tom Shetka, Charles Boatman doesn't know. I told them that was why. It is not fair for me to talk to you if you didn't have my application and documents and powerpoints in front of you. I have again and again put in the nine element and more in my instructional material and lesson plan. I have the paper I submitted to them in front of me as I turned on my computer during my telephone conference. Tom Shetka and Charles Boatman had no application and my submitted material except their denial letter Tom Shetka read to me from this letter that they didn't get my complete material but don't know what they are. They refused to talk to me but to send this to the judge. I afraid that it will be two to three years before I hear from them again.
Phone conference with Shekta and Boatman

During our phone conference, Shetka or Boatman disconnected the phone suddenly for their 2 ways discussion. I attempted to call back but only get a message from Shetka saying that he is no longer with the dept . If anyone had any questions call new chief Bob Hoing. Shetka failed to disclose to me that he no longer work and represent the dept. Therefore, whatever he said in our phone conference is not valid and couldnt be held accountable for. Of course, Shetka wouldnt have to do anything because he is no longer with the dept. He wanted to hang up and said that he couldnt talk to me anymore and he will give this to the administrative law judge. For him, not an employee in the dept, he didnt have to do anything, like submit this case to the administrative law judge. He was not seriously prepared to talk to me. He told me that my application was not complete, I missed the nine elements. I asked him Do you have my application and paper right in front of you? He said no I asked him Have you seem and gone over my paper work and have you looked at my powerpoint? He said that I dont have to do it.
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Then, the nine elements he talked about were what Charles Boatman told him. I told him that it was there but he didnt have my application and document in front of him now and he had never looked at my application. The last conference phone call I had with Sandra Munt and Charles Boatman. Charles Boatman hadnt looked at my application and document. He told me what Sandra Munt told him. He was there using his authority to support his worker blindly. The nine elements were therein 2006, 2009 and 2010. My curriculum was developed and expanded from the nine topics, he called the nine elements. All 9 of them were addressed in the powerpoint instruction material. I will scan and show you the 9 elements. I knew this curriculum more than anyone in his dept. Tom Shetka said that I dont have experience in GH and ARF. I told him did you get my e-mail CV of speakers who have experience in all RCFE, GH and ARF. I know now why he didnt know because he had not been reading his e-mail or mail because he was ready to leave his job. Tom Shetka and Charles Boatman abruptly disconnected the phone for their 2 ways discussion and called me back in about 10 minutes. Tom offered to give me refund on GH and ARF and he would give RCFE to another analyst because Sandra Munt no longer work for the dept
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I may be poor but I want my application read and to be read fairly. Tom Shetka got angry because of my refusal and he threatened me that it will have it resolved in a judge, an administrative meeting. I havent heard from anyone of them for a long time. I havent received any things from the administrative law judge. I afraid that my case would become a cold cases for years. Even every time we talk, the dept would select a time and date for phone conference which took months. I have to let you know that I am recording contact every time with the dept. I called Charles Boatman who had been staying away from talking to me. I told him that I am expecting an ALJ review which I have not heard from. He then arranged for another phone conference again and we will try to do without a judge. This all started in 2006 and I remember the evening Tom Shekta called me at home and said that he wanted to be paid for late fee
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LPA Jeung was practicing pharmacy without a license by coming to my facility without observing infection control procedure by doing hand washing before coming in contact with the resident's pills. She poured out the pills, count and re-bottled them without the proper method and procedures. Less than 1/2 year ago, there was scandal of LPA bribery that was why they have posted a framed sign to say no appreciation gifts to their LPA as gratitude in the San Bruno CCL office, as I was waiting to have meeting with Clark on 11/19/2010.
These were the fax cover sheets I used to fax my plan of correction package to CCL attention to Audrey Jeung. They never tell me if they have or have not received them.
Re: Course approvals 7 Hide Details FROM:sylvia lee TO:Alan@DSSElner Message flagged Monday, January 24, 2011 7:11 AM This is the acutal Basic Medication Training course for direct caregivers but also can be taken by administrators. There are a total of 7 pages and for 8 hours. Please review. The prefer priority is Basic Medication Training then the Medication safety. My original computer went dead 2 months ago with the hard drive problem. It is being fixed. Document I have created in the past was not recoverable. Computer went dead. I immediately got a new laptop window 7 that I am ver happy with but without the doc and data. I found these hard copies. I have scanned and forward it to you here. There was also a 4 hour medication training, a shorter and more compact version. I could find. I would do the correction. In terms of re-ordering of the ICTP powerpoint slides, I don't have the original power to work with and make revision because it was stored in my old hard drive. My old computer's problem was data overload and huge files with graphic and too many powerpoints and video that depleted the storage and memory. Fortunately, I upload everythging in my Pisaca account on line. I can retrieve the slides in my web album, but the actual editing would be easier to do on the original powerpoint slides. I would try to finish editing today after I found my original hard copies. It has been over one year I have submitted these documents and a lot of things had happened. Thank you for your attention and show your interest in reading and giving your comments.
1/24/11 Elner
--- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov wrote: From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com Date: Saturday, January 22, 2011, 12:55 AM Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need: Course #1: Dementia Training 8 hours 8:15 9:00:
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I called Boatman and let him knew that what he sent was someone else letter. I still have no denial letter from him. He casually told me to send the wrong denial letter back to him, but he never follow up on that.
DSSs breach of Confidentiality & mishandling of Clients document
11/30/10
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Breach of confidentiality by DSS CCL How come DSS CCL could get away with violation and crime they commit and in turn to penalized and gave out citation to retaliate on care home licensee who speak out and speak up
I told Boatman who I got from him. Boatman replied to me that he would resend my denial letter and just sent the wrong one back to him. I have too many of this incompetent, and unpleasant encounter with the DSS CCL.
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11/30/2010
Denial Letters Hide Details FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Tuesday, November 30, 2010 1:33 PM Sylvia: As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 Fax: 916-324-3982
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Fw: we n Hide Details FROM:sylvia lee TO:G.Palmer@dss.ca.gov G_Palmer@dss.ca.gov Gary.Palmer@dss.ca.gov 2 More... Message flagged Wednesday, December 1, 2010 7:37 AM
12/1/2010
Charles Boatman, it should not be my request as you have stated, that you send me a denial letter. Are you only doing this for exception of your practice, under my request only that you sent you denial letter. What is the policy and procedure in State of California government and ACS standard of practice to send applicant a letter of notification. I would be here in Sacramento for business all week. I couldn't leave the hotel for my own training. I request to see you. Your delay of over one month in responding to this but my application was over one year without any response. Only by Gary Palmer's request that you responded to me. You are responded to Mr. Gary Palmer's request with more than 1 month over the deadline that was stated by Gary Palmer. I didn't set the deadline. I still have not gotten any letter from you as of today. You knew very well that you have not responded to me in any way in the past months. You are responding because Gary Palmer requested it.
It has been way over the deadline of 2 weeks. I want to see you and Gary Palmer between 12/6-12/11/10 and to discuss the denial letter in person. If I can't get the letter before I leave to Sacramento, bring your letter to me. I want to take care of thing. Of course, I will file a civil law suit on the base of retaliation and harassment. I have collected enough evident. Let the judge decide. I want to see You and Gary Palmer in person to take care of business. I didn't get your denial letter yet. --- On Wed, 11/24/10, sylvia lee <syl57via@yahoo.com> wrote:
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12/3/10
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Boatman called me the day after our 3 ways conference (Sandra Munt, the analyst, Boatman and me) to make sure that I met the deadline he set for me. That is by the end of the day to send him an email to withdraw from the application. He never told me that he would take my fee. I spent a lot of sleepless night, weekdays and weekend typing and formatting and doing the power points, full of hope and dream to prepare and design and write up the curriculum and lesson plan. I have already done all the work. I have everything to lose, if I didn't follow through, however, for them. By persuading me to withdraw, they took the fee for having to do nothing in return.
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Boatman set up a three way conference with Boatman, Sandra Munt, his staff analyst, and me to tell me that I was not qualified to become a vendor. Boatman persuaded me to withdraw. Boatman and Munt asked repeatedly that if my facility had any violations. I told them that I have no problem with each inspection and had not been fined not required a return visit for all these years that my facility in operation.
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4 Attached files| 24.5MB arf ICTP Day 3.pptx ARF ICTP day 2.pptx RCFE ICTP day 1.pptx RCFE ICTP Day 3.pptx Download All
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[No Subject] 5 Hide Details FROM:sylvia lee TO:charles.boatman@dss.ca.gov sandra.munt@dss.ca.gov Message flagged Sunday, June 27, 2010 6:39 PM I will call Charles Boatman tomorrow at 9:00am. 5 Attached files| 13.5MB GH ICTP day 4 f.pptx GH ICTP day 5 f.pptx gh ictp day 3 f.ppt gh ICTP day 2f.pptx gh ictp day 1 f.ppt Download All
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[No Subject] 5 Hide Details FROM:sylvia lee TO:charles.boatman@dss.ca.gov sandra.munt@dss.ca.gov Message flagged Sunday, June 27, 2010 10:56 PM California Nursing Academy Sylvia Lee ARF ICTP
5 Attached files| 17.8MB arf ICTP day 4.pptx arf ictp day 1.pptx ARF ICTP day 2.pptx arf ICTP Day 3.pptx ARF ICTP day 5.pptx Download All
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Fw: 6 Hide Details FROM:sylvia lee TO:charles.boatman@dss.ca.gov Message flagged Monday, June 28, 2010 2:12 PM --- On Mon, 6/28/10, sylvia lee <californianursingacademy@yahoo.com> wrote: > From: sylvia lee <californianursingacademy@yahoo.com> > Subject: > To: charles.boatman@dss.ca.gov, sandra.munt@dss.ca.gov > Date: Monday, June 28, 2010, 6:01 AM > California Nursing Academy > Sylvia Lee > RCFE ICTP > > > 6 Attached files| 25.1MB RCFE ICTP day 1.pptx RCFE ICTP day 2.pptx RCFE ICTP Day 3.pptx RCFE ICTP day 4.pptx RCFE ICTP day 5.pptx rcfe app.pptx Download All
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2011
1/13/2011
-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Thursday, January 13, 2011 6:48 AM To: Boatman, Charles@DSS Subject: Fw: RE: follow up on application submitted I would like to re-enforce the previous 2 e-mails I sent to you that my ceu priority is on medication training and dementia training, not on nutrition.
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1/18/2011
> -----Original Message----> From: sylvia lee [mailto:californianursingacademy@yahoo.com] > > Sent: Tuesday, January 18, 2011 12:42 PM > To: Boatman, Charles@DSS > Subject: RE: follow up on application submitted
Reminder to telephone conference on this Friday. All application submitted with med training and dementia and on line courses.
--- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> wrote: From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com> Date: Saturday, January 22, 2011, 12:55 AM Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need: Course #1: Dementia Training 8 hours 8:15 9:00: Topic 1: Bullet point the symptoms from 2 Bullet point the causes from 3 List some of the Risk Factors from 4 Topic 3: List Causes related to difficult behaviors List Goals of behavior management These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice. Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information) The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions. Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax.
1/22/2011
Audrey Jeung, She was in my facility last week Tuesday and this week Monday. The Ombudsman told me that he was in my facility 5 days a week and last week. I met with him on Saturday. Last week Ombudsman called me on Thursday and this Monday the Analyst was in my facility again on Monday and gave me a heavy fine. She was in my facility every week and the first day, she gave me a 1000 dollars for 2 relief care givers with fingerprint from old employer, just need a request transfer. Analyst said that I couldn't teach first aid to my employee because what she calls conflict of interest. I am a certified Red Cross instructor and retired nurse and nursing instructor both theory and clinical. She gave me heavy fine on 2 charts I took home to fix. I feel so sick of her harassment decided to close the facility to have peace in my mind. I can't stand it anymore, I am seeking help from psychiatrist. When I talked to her over the phone, I could hear Audrey Jeung yelling my care giver turn on the speaker phone, and repeat again turn on the speaker phone. Ombudsman Paul told me and confirmed by Ombudsman Nicki that in San Mateo area over the period of 2 years 20 plus residential care homes close their doors, mostly due to foreclosure and bankruptcy. Please also include the one across the street from me. 108 E. Hillsdale Blvd. They took care of hospice and dementia residents and they charge 3000-4000 dollars plus for total care. They are closing. My home on 107 E. Hillsdale Blvd, will be
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closed for good. Care givers will lose their job and 5 residents lost their home after 6 years. One resident 90 years old in good health had a female friend housemate in the facility; one resident was a telemarketer goes in and out of the facility to work and one dialysis resident 3 days a week, and a veteran. They all have to relocate and make their other medical arrangement. I bought the house 6 years around 1.25 million for the property only. I paid 15000 dollars yearly property tax every year. I am retired but I still have to work to pay bills. Every resident and care giver have private room and private bath. They enjoy their independent and autonomy, all my residents are ambulatory and oriented. I found an error in licensing new project. They said that my
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facility is for all ambulatory bed and that was wrong because my residents are all ambulatory but the bed are license for all nonambulatory bed. The special project from Charles Boatman and CHC Foundation and UCSF was a waste of fund resource and money. This special project was to ask care home be a participants to questionnaire for care home search. We have a lot of these services in printed material and on line with community care licensing website. There was no direct benefit to the elderly and care home residents. However, our care home fee had significant increase (1/3 ) and if pay one day late would be $ 200 late fine. That was only for 6 beds small home, it will increase proportionally depending on the number of beds in the home. In this project, we were given a PIN to pay fee. I used to pay my license fee in Sept every year, but this year I have to pay on or before 6/30/10 or would be fine for late. Every time licensing come 1000 dollars for
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Topic 1: Bullet point the symptoms from 2 Bullet point the causes from 3 List some of the Risk Factors from 4
Topic 3: List Causes related to difficult behaviors List Goals of behavior management These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice.
Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information) The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions.389
1/24/11 Elner
--- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov wrote: From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com Date: Saturday, January 22, 2011, 12:55 AM Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need: Course #1: Dementia Training 8 hours 8:15 9:00:
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Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax. 7 Attached files| 4.5MB BMT1.png BMT2.png BMT3.png BMT4.png BMT5.png BMT6.png BMT7.png View SlideshowDownload All
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Re: Course approvals 1 Hide Details FROM:sylvia lee TO:Alan@DSSElner Message flagged Thursday, February 10, 2011 3:32 PM Dementia training revision --- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov wrote: From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com Date: Saturday, January 22, 2011, 12:55 AM Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need:
2/10/11
Course #1: Dementia Training 8 hours 8:15 9:00: Topic 1: Bullet point the symptoms from 2 Bullet point the causes from 3 List some of the Risk Factors from 4
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2/25/2011
From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Friday, February 25, 2011 12:30 PM To: Elner, Alan@DSS Subject: Re: Course approvals
I have been trying to contact you for the last 2 days. I am ready to submit more courses, if you are ready.
RE: Course approvals Hide Details FROM:Elner, Alan@DSS TO:sylvia lee Message flagged Friday, March 4, 2011 4:44 PM Hi Sylvia regarding the 8 hour dementia course, It is off my desk and in Charles hands. I have approved it, but he is just double checking. If you scroll down to the bottom of this email, youll notice the information on the 2-hour Safe Medication Practice that I needed. I can only find an upgraded outline for the Dementia class, not the medication class. If you did not send it to me, let me know if you plan on submitting the additional information I requested. It isnt extensive, so let me know if you have any questions. Thanks and take care
3/4/11
Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392.
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Topic 3: List Causes related to difficult behaviors List Goals of behavior management These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice.
Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information)
The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions. Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax.
1 Attached file| 54KB rcfe correction.docx Download
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cetp ictp Hide Details FROM:sylvia lee TO:Alan.Elner@DSS.ca.gov Message flagged Sunday, March 6, 2011 3:25 PM I have scan and sent the 8 hr basic medication training. It sound like you haven't received them. I found another older copies before. I want to be consider for Basic med training 4 hr and 8 hr and I submitted the info you are looking for from the 2 hr medication safety. They are complete now. Please don't forget ICTP for RCFE, ARF a and GH. Anything that goes on Boatman's desk would be very insecure.
Sylvia Lee
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3/6/2011
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16 Attached files| 9.9MB cept basic med trng 8 hr p9.png cept basic med trng 8 hr p8.png cept basic med trng 8 hr p7.png cept basic med trng 8 hr p6.png cept basic med trng 8 hr p5.png cept basic med trng 8 hr p4.png cept basic med trng 8 hr p3.png cept basic med trng 8 hr p2.png cept basic med trng 8 hr p1.png cept basic med trng 8 hr p10.png cept basic med trng 4 h p1.png View SlideshowDownload All
RE: follow up on application submitted

Hide Details
FROM:sylvia lee TO:Charles@DSSBoatman 3/11/2011 Message flagged Friday, March 11, 2011 12:08 PM Mr. Elner said that the package is now on your desk. I want to follow up with that and make sure that no one drop the ball. Sylvia Lee
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Hide Details
FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Friday, March 11, 2011 12:08 PM Mr. Elner said that the package is now on your desk. I want to follow up with that and make sure that no one drop the ball. Sylvia Lee
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3/11/2011
3/11/2011
-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com ] Sent: Friday, March 11, 2011 12:08 PM To: Boatman, Charles@DSS Subject: RE: follow up on application submitted
3/14/11
--- On Mon, 3/14/11, Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov wrote: From: Boatman, Charles@DSS <Charles.Boatman@dss.ca.gov Subject: RE: follow up on application submitted To: "sylvia lee" <californianursingacademy@yahoo.com Date: Monday, March 14, 2011, 8:46 PM Sylvia Lee, I will be reviewing your course in the next few days.
RE: follow up on application submitted Hide Details FROM:Boatman, Charles@DSS TO:sylvia lee Message flagged Monday, March 14, 2011 1:46 PM Sylvia Lee, I will be reviewing your course in the next few days.
3/14/2011
-----Original Message----From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Friday, March 11, 2011 12:08 PM To: Boatman, Charles@DSS Subject: RE: follow up on application submitted
Mr. Elner said that the package is now on your desk. I want to follow up with that and make sure that no one drop the ball.
Sylvia Lee
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3/21/2011
On March 21, 2011, at 10:30 am, this is the date and time he set for calling me because I called him on last Wed, Thursday, and Friday, because I wanted to know the result of his decision, and does that really fit into my assumption that licensing came down every time under his direct, including the house search of my alert and oriented elderly residents and care givers personal belonging in their own rooms. On March 21, 2011, Boatman called me and said that your application was denied, I couldnt give it to you. I asked Boatman for the reason and he said that because I was not in compliance with my care home. I told Boatman that I was expecting him to say that to confirmed my suspicion that Community Care Licensing came to my care home and gave us a 22640 dollars plus fine on my care home on March 18, 2011 which is 7-10 days I would talk to Boatman again but he keep putting it off on Monday. I wanted Boatman told me in his own word and I wanted to hear from him. Last June 30 licensing came to raid my care home to do a narcotic search to my elderly residents was 7 days that Boatman said that he would talked to me again. The whole scenario got repeated. Prior to this Licensing had not been in my facility for years and we had no fine for the past year. In the November 2010 meeting with Susanne Roman Clark, She complained that CCL had 4 counties to inspect. As you could see what happen here. Last 3 ways conversation with Charles Boatman and retired Tom Shetka who misled me to believe that he was representing Californian Dept of Social Service, He hung up and threatened me that I would be called to the ALJ Administrative Law Judge which had never happened. I called Boatman to follow up with the ALJ meeting because nothing happened for a very long time. Then, Boatman suggested that he will have new analyst, Alan
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Elner, who seems to be very kind to read my application. I was so naive to believe that I could still get the vendor status after struggling for all these years with DSS CCL. In our last 3 conversation with Tom Shetka and Boatman, after suddenly without announcing what they were doing, we got reconnected after Tom and Charles discussed without me, to make me an offer to refund my application fee and dont ever apply again. I refused. I told them. It is not the money that I have already paid and cashed by the dept long time ago. It was about the amount of work I put in, the sleepless hours, hard work, the hope I put in this work. I want to be read fairly. Then the result of that conversation was to take to the ALJ which never happened as I follow up. Boatman told me Alan Elner will read my application. I worked with Elner for a long time because he wanted the slides rearranged, he wanted this and he wanted that. I do everything for what he wants. He finally told me that he approved them and they were on Boatman desk now for approval. Audrey Jeung from San Bruno licensing came and gave me a huge fine. And I called Boatman for his decision. He deferred the decision until Monday March 21, 2011 at 10:30am and told me no When I heard what he said, I was choked with my tear but I have to hear it from him to confirm. All of them, Audrey Jeung. Charles boatman, Susanne roman Clark and Alan Elner all have their name@dss.ca.gov as their office e-mail address. I called Elner, he said that he got nothing to do with Boatman decision, he was only one to decide not him, Elner call Boatman Charles. He said that he couldnt understand me because I use too many pronounce. Elner to get me to revised on my application and give me false hope.
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From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: RE: Course approvals To: "sylvia lee" <californianursingacademy@yahoo.com> Date: Saturday, March 5, 2011, 12:44 AM
3/5/11
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I left the meeting and haven't heard from them anymore until on 3/18/11. Boatman denied my application on July 6. 2010 at 10:00am over the phone. He told me that he would sent me a letter. I went to post office to get his registered mail but it was my address and my name but inside was the wrong person denial letter. A woman who lives in Fresno wanted to apply for administrator but was denied by the dept because she failed the criminal background check. I called and let Boatman know and I didnt get my letter and what he sent was someone elses letter.
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In December 2010, 3 ways conference with Tom Shekta and Charles Boatman and me, we ended the phone call with Shekta offered me to quit applying and I refused because all my work had been done. All the dept had to do was to read it. He was very angry and said that he would let the Administrative Law Judge to handle the matter. As I learn from his phone greeting message that he retired and no longer work for the dept. His post was replaced by someone call Bob Hanes. He failed to disclosed to me that as of the same date of our 3 days conference. He misrepresented the dept to negotiate and fraudulently made offer to me to stop applying to become a vendor of the State Dept that he no longer work for.
Of course, I waited two months, nothing happened, no phone, no e-mail and no letter and no follow up on what happen to the administrative law judge. I called Boatman in his new phone number because his office had moved. There was no mention of administrative law judge, he offered to have my application read by a new analyst, alan elner. I dealt with Alan elner and made correction to the formating no change in content. I have evident from our e-mail. When he told me that he forward my application to "Charle Boatman "Charles". That was in the week of 3/14/11. Audrey Jeung from Community Care Licensing of San Bruno office came again this time she delieverd a fine of 2100, 5700 and 22460 dollars and left.
4/7/2011
I paid my annual licensing fee every year. In 2011, one day late to submit the fee was 619.5 dollars and 206.5 was late fee.
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From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov> Subject: RE: Course approvals To: "sylvia lee" <californianursingacademy@yahoo.com> Date: Saturday, March 5, 2011, 12:44 AM
4/21/2011
From: sylvia lee [mailto:californianursingacademy@yahoo.com] Sent: Friday, February 25, 2011 12:30 PM To: Elner, Alan@DSS Subject: Re: Course approval
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Hide Details
4/21/2011
FROM:sylvia lee
TO:Charles@DSSBoatman Message flagged Thursday, April 21, 2011 7:07 AM I have never gotten your denial letter. I told you on March 21, 2011 at 10:30 am that please send me the denial letter ASAP. Once again, I am planning to appeal your denial. Is this your standard State government standard practice that you do business by phone? then and ignored.
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4. retaliate on E. Hillsdale Rose Garden operator and licensee from 2006 to now
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3/18/11 Jeung made their last appearance on March 18, 2011, a Friday for Charles Boatman to call me on March 21, 2011, a Monday. I have been calling Charles Boatman everyday all that week for his decision as he told me to call, but he put it off every day, message and no call back, he was in a meeting, he was in a phone conference, he was out of the office, and he finally set the day on Monday 3/21/11 for the result of his decision. On 3/21/11, I asked him for his result over the phone, he said "you are not in compliance." This was the answer that I expected but I would not believe it until I heard these verdict from Boatman. I didnt want to believe this was true and the department was so corrupt and abusive. I asked for a denial letter that I have never gotten one from him as of today 6/27/11 for more than 3 months after this conversation on the phone and even my care home has closed.
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3/29/11 Snap shots

You will see my facility info from CCL website, I am clean and here is a snap shot I took on 3/29/11 and I was not under probation. Snap shot taken on 3/29/11. As compare to this facility in South San Francisco, they have a probationary status Now CCL had never work so speedy before to remove Rose Garden from their list and Probation for Winston Manor had be removed as if nothing had ever happened before.
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click to this link for Licensing facility search form under their web page www.ccld.ca.gov
Snap shot taken on 3/29/11. As compare to this facility in South San Francisco, they have a probationary status
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click to this link for Licensing facility search form under their web page www.ccld.ca.gov
Snap shot taken on 3/29/11. As compare to this facility in South San Francisco, they have a probationary status
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June 2011 to now

Rose Garden had been removed and sued by CDSS. This Winton is clean as if nothing had happened https://secure.dss.cahwnet.gov/ccld/securenet/ccld_ search/ccld_search.aspx
4/8/11
4/8/11
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List Causes related to difficult behaviors List Goals of behavior management
1/22/11
These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice. Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information)
The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions. Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax.
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1/24/11 Elner
--- On Sat, 1/22/11, Elner, Alan@DSS <Alan.Elner@DSS.ca.gov wrote:
From: Elner, Alan@DSS <Alan.Elner@DSS.ca.gov Subject: Course approvals To: "californianursingacademy@yahoo.com" <californianursingacademy@yahoo.com Date: Saturday, January 22, 2011, 12:55 AM
Sylvia This is just a follow up email to our conversation from today. These are just some of the examples of what I need: Course #1: Dementia Training 8 hours 8:15 9:00:
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5/10/11 Meeting with Marcroft

I was even forced to sign a self confession given by San Bruno Regional manager, Carol Marcroft with her subordinate Susan Roman Clark. In that meeting Carol Marcroft shouted at me saying that " My staff (Audrey Jeung) will not listen to anyone (meaning Charles Boatman DSS), but me." I was called to attend that "deposition" set up by Carol Marcroft, but threatened to throw me out by the building security and as Susan Roman Clark suggested, by the highway patrol, when I refused to sign the paper they handed to me after the court reporter and Marcroft reviewed and revised the copy. Before this meeting, as I arrived to CCL office, I saw Audrey Jeung stood outside Carol Marcroft room waiting for Marcroft's instruction.
On May 10, at 2:15pm, I went to see Carol M in her office, regional manager of CCL in San Bruno. I went there and saw through the locked glass wall; Audrey Jeung was standing outside her office door and receiving instruction. I was searching for the receptionists desk to enter but I couldnt find. I went out the classroom from the glass wall. I saw a court reporter with a computer screening. Carol Marcroft opened the door for me to get in that class room. Susanne Roman Clark came in and they told me that what I said would be recorded. I asked if this is a deposition. They told me that I dont have to sign it. They never informed me that this is a recorded meeting. We were still talking about the same old things. At the end Carol Marcroft gave me a paper to sign. She told me that my Administrator license would be revoked. My case will be move forward to court The told me to leave at end of the conversation. Marcroft said that it wouldnt look good on me to the judge in court, if they have to remove me by the building security guards. I told them that I need to rest, I didnt feel good, I couldnt stand up. Marcroft said that I have to sit outside, this is a private property. She gave to 5 minutes, looking at her watch. Susanne Roman Clark stood up and said that she would find the Highway patrol to remove me. These people should work for the Jail. Even inmates have rights. They call themselves department of Social Service.
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5/10/2011
On 5/10/2011 at 2:15 pm meeting with Susan Roman Clark and Carol Marcroft, I refused to sign the paper they prepared by the court reporter. Marcroft ordered me to leave. I couldn't sit inside because she said this is a private property. She gave me 5 minutes to get up from my chair, kept looking at her wrist watch. Susan Roman Clark suggested getting the high way patrol to get me out and Carol Marcroft threatened to remove me by the building security.
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Carol Marcroft thrown me out of her office saying that CCL in San Bruno is a private property when I refused to sign the paper she gave to me, typed by the court reporting on the side with their set up computer in May 2011. Marcroft said that I could sit outside of the CCL office, not inside. Marcroft and Clark ordered me to leave or they would call the building security or as Clark suggested high way patrol to remove me. Marcroft said that it would look bad for me in front of the judge.
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5/15/2011
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Care home closed 6/1/2011

Everyone in my care home was gone, the place was deserted and vacant. I got a letter from Community Care Licensing demanding money $26400 plus dollars. Caregiver told me that Mr. Hood wanted to bring his things with him to the new care home but the new care home licensee who came to pick him up refused and said the if he bring everything with him in his car, he would get a flat tire. Mr. Hood was crying. He wanted his belonging which the new owner considered "trash". Mr. Hood wanted to call the police. This new care home licensee called John took Mr. Hood in his car and left. These were Mr. Hood's belonging in his private room and private bath for 6 years and he only pay SSI rate (less than 1000 a month). He had total autonomy and self decision to keeping his personal things. I was connected with Mr. Hood over the phone. He asked for his personal monthly stipend in a form of check 100 dollars a month that he left on his drawer. He was taken out of my building without opportunity to retreat his check in the nightstand drawer. I told him I would bring him his pictures on top of the night stand, his checks, his hearing aid and battery, electric razor (a Christmas gift from my brother), his watches, partial denture, his religion books, magazines, newly ordered books and mail order pants and clothes that had not been even taken out of the plastic wrap along with 8 boxes of mails and magazines. I loaded up 8 boxes of things in my car's trunk and car seat and took them to Mr. Hood. Including his latest mails.
As soon as I arrived, the caregiver called John the new care home owner by phone and they talked over the phone and they refused to let me unload Mr. Hood's things because these were "trash", the boxes. Linda handed me the phone and told me to talk to the owner of the facility. Owner rejected them and told me to take it back and not to unload. Mr. Hood came out and said the these were his belonging and said everything were important. Mr. Hood said that he wanted them. I took some of the things to his room (room 5) and saw that he had a broken door in his room. The upper hinge was screw-less. The door was merely hanging with the lower hinge. I didn't know how many times Mr. Hood open and close this door everyday. John had already hang up the phone and he, the administrator was not on site. It would be considered as a potential for harm and injury to Mr. Hood, an elderly 91 years old ambulatory resident. Because it was in his room and being use frequently, it needed to be fixed immediately or be use again. There was no broken door nor warning sign for not to use the door. I called Nikki Manske, ombudsman in San Mateo to take a look at the broken door. She has not call me back. I loaded all the boxes in the parking lot and let Mr. Hood know that all his belonging were here with him. I wouldn't take all inside for him. There were 3 workers in house for this 14 beds care home. 2 females and one male. They had
taken 2 of my residents in. I suggested that Mr. Hood to screen and take his belonging inside. Mr. Hood said that He was an old man, He could not do it himself. I told him to get help from the male caregiver. Linda, the female care giver, told me that this male caregiver had recent surgery with hernia couldn't help. I am less than 5 feet but I could load and unload all boxes for him. I believe that anyone could do it slowly and a little bite at a time, if they allow him. My facility never had any broken door and these personal belonging was Mr. Hood's personal things over 6 years.
I was mistreated and fine for reason on retaliation. I have never received a denial letter since I talk to Charles Boatman last on March 21, 2011 at 10:30am. As I follow up again months later, He said in one line e-mail " near future". It is almost 4 months now. I facility had been closed but still didn't get a letter. I kept getting fines from Community Care Licensing, even after closing. I personally sent an e-mail to Audrey Jeung that I was closing in June
6/14/11 p1
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6/14/2011 p2
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6/23/2011
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I have written to Gloria Merk before but she never responded to me, but she wrote this letter in response to Senator Feintein and Boxer. In this one page letter, she only talked to Carol Marcroft and Bob Hing but never the complainant, me. What kind of investigation is this? She is bias and prejudice because she only listen to her staffs. There was no investigation and no evidences presented. Merk was part of the cover up for this scandal. Carol Marcroft and Susanne Clark threatened to throw me out of the CCL office by building security. They said that CCL is a private property, when I refused to sign the self confession document they typed up for me. I asked Bob Hing If you come for me, search my own home, not my residents. Bob Hing said We have to search the residents to give you a citation.
7/7/2011
7/7/11 Gloria Merk
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From: sylvia lee [mailto:syl57via@yahoo.com] Sent: Thursday, July 14, 2011 1:48 PM To: Merk, Gloria@DSS Subject:
7/14/11
What kind your investigation have you done? Have you talk to me, the complainant and the victims? You sent me a letter told me what your co-workers told you? I called you on Friday 6/26/11 but have never call me back. You did this to satisfy the senators. The investigation you have done is unacceptable. We are not doing hearsay. We want evident for your finding. I have evident but what do you have, except what your co-worker tells you. Department of social service is department of coverup and shame. I called Bob Hing. He asked me immediately with a very repulsive tone " What do you want?" He said that Charles Boatman would call me on 6/26/11 but it never happened and now has been 3 weeks since he said that. Sylvia
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On 6/14/11 Gloria Merks letter in response to Rose Gardens complaint to Senator stated that This noncompliance requires CCLD to take action to protect health and safety as prescribed in Title 22 Regulations. My residents had no health and safety risk and CCLD constantly demanded civil penalty money and heavy fine to licensee and constantly harassed and intimidated residents and caregivers were not action to protect health and safety as prescribed in Title 22 . Merk didnt mention any specifics of violation and what she had to protect in health and safety of my residents whom they had no complaint and whom we took care of everyday for years. What had CCLD and Merks staffs had done in action to protect health and safety as prescribed in Title 22 Regulations to prevent this resident who jumped out of the window on 22nd floor to a violence death in The Sequoias on 8/3/11 at 10 am.
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Fraudulent claim, falsification of document and misrepresentation by stating that in action to protect health and safety of elderly as prescribed in Title 22 Regulation DSS and CCLs revoked Rose Gardens administrator and facility licenses by abusing their power as given by the public to protect the elderly for the purpose of self preservation in incompetent scandals and suppressed those who dare to speak up against them.
CCL was the abuser not me, the licensee. We took care of the residents everyday for 6 years. My resident were not in any safety and health risk for CCL to protect by given me a 30000 dollars fine and revoke my administrator and facility licenses. CCL was the abuser in violation of resident rights, privacy, respect and dignity. DSS victimized my residents in their blind search of residents and caregivers own property without permission to fine the licensee and revoke my administrator and facility licenses.
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Title 22 stated that Intentional mis-interpretation of Title 22

According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?
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8/3/11
On August 3, 11 at 10:00 am, a resident plunged to dead from 22nd floor to the ground because the chain was broken as explained by that facilitys administrator, the facility was still opened and not even in probation nor a trace of what happen on that day. (Licensing number 380500593 SEQUOIAS SAN FRANCISCO,THE). As of today May 4, 2012, this facility had been removed from the DSS, CCL website but still open. I have raised question about their legality in operation for the scope and severity of 400 resident capacities. Licensing number was not listed on their entire websites which is required on all of their advertisement. In term of Scope, they are a licensed for 400 resident facility and Rose Garden was licensed for six. In term of severity, this life care facility where resident pays ten thousand per month for care had a resident who jump out of his apartment window on the 22nd floor and plunged to the ground in a traumatizing death vs. Rose Garden had no harm and injury and no one even fell in the facility.
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Incident date: 8/3/11 Snap shot date: 3/17/2012
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8/3/11
This is a snap shot I took from your dept website in Facility search. www.ccld.ca.gov on March 17, 2012. On August 3, 2011 at 10 am, before doctor wrote an order to discharge the resident from the skill nursing facility, he signed himself out to his own apt on the 22nd floor twice and jump out of the window on the second time he went up at 10 am. He was being described as "shaky" without further elaboration on the after the fact documentation. He was on antidepressant Remeron. No one in the facility seemed to has any recognition that this suicidal plan could happen on him and the worse thing is this person should have never let out of the SNF alone. "Never leave a suicidal person alone or some one who is actively depressed" to leave the SNF alone If without a MD discharge order and discharge instruction etc, an risk and consequences of signed AMA,"leave against medical advice" should be explained to the resident. He was not officially discharged unless there was a doctor's order. His death could have been prevented. The facility should bear responsibility. What is their policy and procedure shown? Did they follow the policy and procedure? Was there a problem in their facility policy and procedure? What revision should have been done and being done to prevent this from recurring? What the facility have done to monitor the effectiveness of this psychotropic medication? What was the result of psychotropic medication evaluation prior to the suicidal attempt by the patient? What the facility could have done differently in terms of staffs training to increase their awareness?
The administrator said that "the chain was broken". we wanted to know how chain was broken which made the jump possible to happen. What the facility had done next in checking all residents' chain security? What kind of monitoring and periodic checking was done before? Who was responsible and was there any documentation that the check was done and done regularly? Was there a log sheet and who review them? etc Just a report of the fatal incident is not enough. There was a death involved. What make it possible for this death to happen? Many interview and documentation from the interview findings. The worse thing of all was that there was no public disclosure from your dept. Facility was in clean and good standing listed on your dept website. This facility would a capacity to
I tell you what happen to a Sequioa resident who jump out of the 22 floor his assisted living residence. The facility was still operating. I knew. You couldn't find any information on this from internet. Sequioa is a assisted living and SNF on Geary street in San Francisco. This man jumped to death from the 22nd floor on August 3,2011, this year. Rose Garden residents was taken walking out of the facility well and alive in our closure.
rebuttal
CCL cited me for not spending enough time in the facility. I only have 1-6 resident capacity facility. My caregiver was a administrator when I was not given a administrator certificate when I had done all my certificate renewal correctly for 2 years. We have no problems and no complaint from the residents and family and most important of all. All of my residents are self care ambulatory and continent, alert and oriented and self care. Look at attachment 1,this James Wu is a administrator all facilities located in different districts with capacity of 42+14+14+33=103 total capacity of residents. Other facilities had this obvious problems listed on your own website, what is going on. I did not go for vacation and went for travel. I was working very hard to pay bills and harassed by CCL always calling me up at work. The one facility with resident death they have capacity of 400 and I have no complaint and no injury in my care home of 6 got 30000 fine and facility and administrator license got revoke. What is the law. A facility of 400 and with death, this facility had much higher scope of severity and What is the law.
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E-mail to Gloria Merk

I was a California State Health Care Facility Evaluator, I wrote to Gloria Merk in form of e-mail (Date of my last e-mail to her on Monday , I wrote it at home from my own computer laptop). I returned to work on Tuesday CDPH in Daly City. I was called on to a Disciplinary meeting at 10:00am. Because they got the e-mail in print that I wrote to Gloria Merk. I have been back to work since. I saw my e-mail in hard copy in my supervisors hand. I asked them, how come they have my e-mail I sent to Merk? My boss told me that IT have a way of tracking my e-mail even thought I sent from home. I had been grounded at work before this meeting. Since 7/25/11, I stopped e-mail to Merk.
7/25/2012-7/26/2012
I wrote to Gloria Merk on July 25, 2012 I didnt go to work CDPH on July 25. I asked to have day off at home. I wrote my e-mail at home I was taken to disciplinary meeting when I got back to work on Tuesday July 26, 2012 at 10:00 am with Marana and Jech. How they have my letter I wrote from home.
I asked Jeff Hiratsuka, Will Lightbourne, Gloria Merks, Charles Boatman and Tom Shekta, Carol Marcroft, Susan Roman Clark.
Who are you to qualify for this investigation? What kind of investigation was this? Have you talk me, the complainant? All these people who accused me and brought me to the State court and revoked my licenses had never set foot on my care home, Rose Garden and never spent one minute of their time to interview the residents but all from their premeditated subjective retaliation motive. Let me teach you how. You have to complainant before you start your investigation to find out the problem and learn about the detail and after a thorough investigation you have to give me a report. The one page letter you sent me is what your co-workers, perpetrators told you, their shame and their unilateral story. You are not fit to this investigation because very obviously, you are prejudice and bias. I have dealt with this people since 2006 and every time to have a 3 ways conference with them. Their boss what just saying everything their co-workers told them, even thought it is false. I have evident of that. They were there to give support to their staffs and point at black and agree with the staff that they call it white. This is how you operate. United States is dying because of all you incompetent people who retaliate and suppress to cover their own mistake. All these claims and investigation had no evidences but only hearsay from their perpetrator subordinates.
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I asked Jeff Hiratsuka, Will Lightbourne, Gloria Merks, Charles Boatman and Tom Shekta, Carol Marcroft, Susan Roman Clark
Will Lightbourne, Gloria Merks, Jeff Hiratsuka, Gary Palmer, Carol Marcroft, Susan Roman Clark, Tom Sketka, Bob Hing never set foot on Rose Garden care home, except 5 visits from Audrey Jeung to accuse Rose Garden incompliance. In 3 ways conference with Sandra Munt, vendor analyst, Charles Boatman, ACS manager, and me, Charles Boatman never read my application but he accused me that I was not qualified to be a vendor, because Sandra Munt told her on the phone conversation in a complete bias against me, the application. Boatman said that my application was not complete because Sandra Munt told him in this phone conference. They couldnt be specific of what was missing but Boatman kept saying that just following the vendor guideline. Everything was in there. ( Boatman didnt know what was on the vendor guideline, himself) In 3 ways conference with Charles Boatman, Tom Shekta, and me applicant on . Tom Shekta told me my 9 elements were missing because Charles Boatman told Tom Shekta in this phone conference that the 9 elements were missing. I asked if they had my application in front of them. Tom Shekta said no. I told Shekta if he had my application in front of him I could show him where was the 9 elements. I had my computer, application and material ready in front of me for this 3 ways conference but Boatman and Shekta didnt. I asked Shekta Have you ever look at my application? Shekta said no, and he didnt have to What kind of conference was this? I was ready and they were not. Everything was what Boatman told him and Shekta was saying everything Boatman told him.
I went on LOA without pay since Sept 2012. 11/30/11 stop working on for them officially
11/30/2011
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2/10/2012
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I got a letter from Gloria Merks, I want to bring up this points. Please noted that I live in Former Rose Garden Residential Care facility which located on 107 E. Hillsdale Blvd., not 107 E. Hillside Ave I am in City of San Mateo with zip code 94403, not 92553 which is Moreno Valley in Ca
I did nothing wrong but to apply for vendor. My family and residents wondered what I worked on day and night, weekdays and weekends. I worked very hard on these vendor curriculum from 2006 to now but was repeatedly denied.
Removal of my elderly residents and revoked my administrator license and facility license
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According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine.
I have my professional integrity acknowledged by my boss and co-workers. I am not what you said that I am. The true abusers and criminals were at large and they truly violated the law and committed fraud and should be punished, not the victim should be punished by the perpetrators who abuse their power. I will send one additional report from the ombudsman who was ordered to inspected my facility and report submitted to Carol Marcroft another abuser and Mary Jolls who went with Boatman to speak on the lobbyist seminar and gave out dept credits approved by themselves.
"facility was clean and with plenty of food supplies" "Residents were happy and the care was good." "The rate this facility charge is the lowest they have never seen" and "the charge from CCL was missing signatures and meat in the refrigerator not properly wrap."
They confidential name list they provided was wrong, and inaccurate which was never corrected by CCL. The resident Bernard Young, he was not yet 60 years old and had long gone to another facility. How come CCL never up dated their records. How come they only mentioned what was wrong and never mentioned that it had long been corrected. Once you are in jail, you would be labeled for life and would never be a normal person again. There was no correction and they didn't care. In my website, I mentioned that patient compatibility not some narrowed minded on age cut off. In a family, we have people all across the life span, mother, father, grandfather,
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My
My caregivers documents to LPA Audrey Jeung Licensing said they did not receive them
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The following were copies that I got from the ombudsman reports, not reproducible and readable but Licensing had the readable copies.
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Clark 2
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Comparing to former owner husband and wife who never work or care for the residents
Caregiver Emily Samson
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Caregiver health screening Zenaida worked here before these business open
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Page 1
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Caregiver Alarcon
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Over 100 e-mail with Boatman DSS, but I only wrote to him.
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Caregiver Samson Emily
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Caregiver Samson Emily
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Caregiver ID Evangelina Alarcon
I have no family, never got marry but I still have a 93 years old mother I am living with now, who had been evicted with me. We were afraid to unpack our things in fear of that we have to move again soon. I am taking care of my own 93 years old mother and I still do. DSS CCL had put us in this devastating situation with Chapter 7, no money, no job, no one care what happen and how it started or begin.

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Dept of ocial ervice is Dept of Senior Shame (2006-2012)

My Complaint to DSS CCL

Department of Social Service (DSS) and Community Care Licensing (CCL)

19. 20. 21. 22.

23. 24. 25.

Purchased of Care Home

1988-1993 Vocational training teaching credential

1989 Training system development

1997-1999 RCFE administrator certificate from CDSS

1999 Sylvia care home license

2002 Residential Services Specialist Training

2003 Adult Residential Administrator Certificate

2005 nurse appreciation awards

2005 Foster Care nurse training

2005-2006 Foster Care nurse training

2005 Residential care home certificate

2007 Adult Residential Facility Administrator certificate

Nursing Faculty approval from DCA 2007

2006 for CEU provider from BRN in 2006 I applied

Board of Registered Nursing approved me as a Continuing Education Provider

2008 Avastin ANTI-VEGF Therapy

2008 Critical Care Update

2008 Adult education training

2008 Certified wound care consultant

I got this certificate in 2009, after it had expired from DSS

2009-2011 RCFE administrator certificate

2010 CDPH Health Facility Evaluator Nurse certificate

2010 Patient licensing surveying

2010 surveyor training CDPH

Long Term Care Training 2010

11.3 miles or 15 min distance

E. Hillsdale Rose Garden 107 E. Hillsdale Blvd San Mateo, Ca 94403

DSS CCL came on these date to Rose Garden

6/30/2010 7/12/2010 8/3/2010 8/9/2010 9/16/2010

As a result of these 5 visits

3/15/2010 Elners e-mail that my course was approved by him

This was my 2006 vendor application

2006 Course outline

2006 Lecture outline Day 2

2006 Lecture outline Day 3Day 3

2006 Lecture outline Day 4

2006 Lecture outline Day 4

2006 Lecture outline Day 5

2006 Lecture outline Day 5

2006 Lecture outline 6

Revised in 2007 appeal

Please study the following LPA bribery case (2007-2011)

LPA bribery 2010-2011 p1

LPA bribery 2010-2011 p4

F/u LPA bribery 2010-2011 p2

F/u LPA bribery 2010-2011 p3

Series of complaint 3 2007 For LPA bribery case p3

CCL entered clearance date : 5/15/2009

Careless handling of confidential documents

11/16/2009 from Boatman 9 am

2009 Second payment for vendor application

Here were the copies my vendor application submitted in 2009

Vendor package in 2009

Sample of presenter resume 1

Sample of presenter resume 2

Sample of presenter resume 3

Sample of presenter resume 6

Sample of presenter resume 7