Tools for Analyzing Process - Pillar Diagrams

Presented by: Jason Ng Kim Wang

Assignment for Project Quality Management

Contents
1. Introduction

Pillar Diagram

2. What is it 3. Why and when use it 4. How to use it 5. Example 6. Summary 7. Q&A

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Introduction

The purpose of this presentation is to: -Understand what is Pillar Diagram -Why use it -When to use it -How to use it

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Contents
1. Introduction

Pillar Diagram

2. What is it 3. Why and when use it 4. How to use it 5. Example 6. Summary 7. Q&A

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What is it?
New quality tool introduced by Kenneth H. Rose in his book Project Quality Management Why, What and How Combination of 2 quality tools: Cause and Effect Diagram Interrelationship Diagraph

It address multiple problems related to multiple causes, and it shows relationship among a limited set of cause and results. Its a analysis tool to identify root causes related to multiple results.

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What is it?
Cause and Effect Diagram

VS

Pillar Diagram

Address just one problem To identify root cause of a specific problem

Address multiple problems related to multiple causes To identify root cause of multiple problems which will provide greatest benefit. Doesnt allow deep analysis of cause

Deep analysis of cause

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What is it?
Interrelationship Diagraph Causes and results are not arrange in a group.

VS

Pillar Diagram Causes and results are arrange in a group where normally causes on the left and results on the right.

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Contents
1. Introduction

Pillar Diagram

2. What is it 3. Why and when use it 4. How to use it 5. Example 6. Summary 7. Q&A

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Why and When to use it?

WHY - To find out root cause of multiple problems. If use it correctly it address problem at the greatest benefit. WHEN - Situation in which multiple problems are related to multiple causes, all of which are generally known or can be identified readily and exist in limited number.

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Contents
1. Introduction

Pillar Diagram

2. What is it 3. Why and when use it 4. How to use it 5. Example 6. Summary 7. Q&A

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How to use it - Steps to Create Pillar Diagram

1.1. Build Build 2. Connect 3. Count 2. Connect
Connect cause box to result box using arrow where relevant relationship exists.

3. Count

4. Identify 4. Identify
Identify root causes which having most arrows, causes that influence the most results.

Identify results and causes represented by boxes stacked on top of one another resembling a pillar.

Count the out arrows for each causes.

CAUSES
1 6 1 4 2
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RESULTS Late submission Missing attachments

Wrong guidance Bad input Excessive workload

Charge code error

Hours billed error Computation error Human error Materials charge error Travel charge error

Other direct cost error

How to use it Degree of Influence

When analyzing causes, sometimes the degree of influence is more important than the number of results affected. When degree of influence is a concern, weights may be assigned to causeresult relationship as follows: -1 = low influence -3 = moderate influence -9 = high influence Formula (%) for degree of influence: Sum(value (1/3/9) of out arrow for each cause) / total value of all arrows Highest percentage suggests root cause instead of number of arrows.

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How to use it Degree of Influence

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Contents
1. Introduction

Pillar Diagram

2. What is it 3. Why and when use it 4. How to use it 5. Example 6. Summary 7. Q&A

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Example
CAUSES 4 Incomplete user requirement/Scope change Lacking of user involvement Lacking of competent staff No executive support RESULTS Project over budget

3 1 1 1 1 1
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Project cannot deliver on time Poor project quality

Project abandoned
Poor time management Poor cost management Project timeline not realistic

Not meeting user requirement

Contents
1. Introduction

Pillar Diagram

2. What is it 3. Why and when use it 4. How to use it 5. Example 6. Summary 7. Q&A

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Summary
New quality tool that may be used to identify root cause related to multiple results. Created by graphically stacking multiple causes and results in columns that resemble pillars. Using arrow to connect causes and results if relationship exists. Causes with the highest number of out arrow are the most significant causes. If degree of influence is a concern, weights of 1, 3 or 9 may be assigned to reflect the influence of each causes if is low, moderate or high. Pillar diagram address causes and their influence on results. They do not address the value of results.

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Contents
1. Introduction

Pillar Diagram

2. What is it 3. Why and when use it 4. How to use it 5. Example 6. Summary 7. Q&A

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Q &A Session

Rules: -2 minutes -Max 3 questions

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