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  • Southwest Airlines - Case Analysis

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    Shekhar Kumar
    41 visualizzazioni7 pagine
    American withdrew from some cities and routes 3. Usair cut back services in the region 4. Moving out of American from san jose 5. Seizing opportunity to expand in California Remarkable productive workforce Maintaining same strategy and operating style flying to underutilized airports and close in to a metropolitan area flying fuel efficient 737s 11. Point to point routes (avoiding hub and spoke system) 1. Efficient,highly productive and helping staff 2. High emphasis on customer service 3. Comfortable and fun place

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    American withdrew from some cities and routes 3. Usair cut back services in the region 4. Moving out of American from san jose 5. Seizing opportunity to expand in California Remarkable productive workforce Maintaining same strategy and operating style flying to underutilized airports and close in to a metropolitan area flying fuel efficient 737s 11. Point to point routes (avoiding hub and spoke system) 1. Efficient,highly productive and helping staff 2. High emphasis on customer service 3. Comfortable and fun place

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato PPTX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    41 visualizzazioni7 pagine

    Southwest Airlines - Case Analysis

    Caricato da

    Shekhar Kumar
    American withdrew from some cities and routes 3. Usair cut back services in the region 4. Moving out of American from san jose 5. Seizing opportunity to expand in California Remarkable productive workforce Maintaining same strategy and operating style flying to underutilized airports and close in to a metropolitan area flying fuel efficient 737s 11. Point to point routes (avoiding hub and spoke system) 1. Efficient,highly productive and helping staff 2. High emphasis on customer service 3. Comfortable and fun place

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato PPTX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 7

    Abhijit Roy Abhishek Ambastha Hemendra Singh Indranil Chakravorty Shekhar Kumar

    (IPMX 05001) (IPMX 05002) (IPMX 05018) (IPMX 05019) (IPMX 05053)

    LowTurn around time

    Maximu m Use of resources

    Flying to under utilized airports Employee Productiv ity

    Low Cost Structure

    Point to Point Strategy

    Customer Service Focus on People

    1.

    Continental's Political & Regulation Means

    2. American withdrew from some cities and routes 3. USAir made a number of mistakes and cut back services in the region

    4. Moving out of American from San Jones

    5. Seizing opportunity to expand in California

    6.

    Remarkable productive workforce

    7. 8.

    Maintaining same strategy and operating style Flying to underutilized airports and close in to a metropolitan area

    9.

    Flying fuel efficient 737s

    10. Only one type of aircraft flying fuel efficient 737s 11. Point to point routes (avoiding hub & spoke system)

    1. Efficient ,highly productive and helping staff

    2. High emphasis on customer service

    3. Comfortable and fun place to work

    4. Strong leadership

    5. Selective recruitment process.

    6. Emphasis on positive attitude and team work

    7. Training Programs

    8. Recognition for deserving candidates

    9. Young workforce

    10. Free Work Environment

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