MODULE-1

(Part-2)

(a) INTELLIGIBILITY IN TECHNICAL COMMUNICATION

(b) OBJECTIVITY IN

PROFESSIONAL SPEAKING

Intelligibility in Technical Communication

Intelligible means able to be understood. Therefore intelligibility in technical communication refers to making the communication comprehensive. While communicating the aim of the communicator should be to make the reader or listener understand what he or she is trying to convey. In the process of communication if the message is successfully conveyed and the feed back is given, it means that the communication is intelligible.

TECHNICAL COMMUNICATION

ORAL

WRITTEN

Intelligibility in Oral Technical CommunicationThe following points are to be taken into consideration in order to make technical communication in oral form intelligible1. Consider the objective. 2. Be confident.

3. Think about the interest level of the receiver.

4.Be sincere and honest.

5.Use simple language and familiar words. 6.Be brief and precise. 7.Avoid vagueness and generalities. 8.Give complete information.

9.Use polite words and tone.

10.Do not use insulting language.

11.Add humour to the speech. 12.Give time to respond. 13.Avoid disagreement and argument.

14.Avoid slangs.
15.Be sensitive and courteous to the listener.

16.Maintain eye contact.

17.Body language should be positive.

18. Try to be descriptive.

19. Maintain pitch variation. 20. Avoid repetitions. 21. Follow the principles of accuracy, clarity, brevity and objectivity. 22. Pronunciation should be clear.

Intelligibility in written Technical Communication

Technical communication is a vital part of any organization. Written documents serve as records, therefore great care and serious effort is required to make them intelligible.

The following points are to be considered1.A well defined objective should be there. 2.Use simple and exact words. 3.Be precise and clear.

4. Be honest and sincere.

5.Dont be repetitive. 6.Be accurate at the level of expression and information. 7.Maintain the principle of brevity.

8. Be objective. 9. Check spellings. 10.Make sure that the information is complete. 11.Revise the draft thoroughly to avoid mistakes.

Objectivity in Professional Speaking

Professional Speaking refers to the communication that takes place in the professional world. Technical communication involves transfer of information without any personal distortion.

Professional speaking situations can be:1. Seminars 2.Workshops 3.Meetings 4.Discussions

The following points are to be kept in mind in order to maintain objectivity in professional situations-

Be objective

Do not use personal pronouns or personal language.

Be factual
Information should be transferred without distortion.

 Avoid hasty generalizations When conclusions are based on selected and biased data. Use superlatives and words like all and none , right and wrong , never and always , true and untrue should be used with caution. e.g.- 1.All Americans are rich. 2.Men are always better cooks than women.

 Avoid gender biased languageOne should avoid sexist language in order to be objective. Use plural subjects instead of singular and avoid using words referring to a particular gender. e.g.-chairman - chairperson policeman - police personnel fireman - firefighter

 Do not refer to irrelevant differencesReference to irrelevant differences based on caste, religion, region etc. should be avoided. e.g.- a female journalist, male scientists, black activists, Hindi teacher etc.

 Avoid racist languageIn order to achieve objectivity in professional speaking one should avoid language referring to particular race of people. It may hurt people. A professional should reflect an attitude that does not hurt anyone.