INTERNATIONAL ISLAMIC UNIVERSITY CHITTAGONG

Presentation on Management Information System

Submitted to: Mrs. Sultana Akter
Lecturer ,BBA,IIUC

Submitted by: Jannatul maua -Metric No: B083258

Samia kulsum shah Metric No: B091219 Sinthia afroz fatema Metric No: B091246 Tazrin jahan Metric No: B091236 Tahmina yeasmin Metric No: B091209 Sharifun nesa rumi Metric No: B091240

First of all we are grateful to almighty Allah to give us such strength and potential to complete this assignment. We are thankful to our MIS instructor Mrs. Sultana Akter who's kind behaviour and guidance makes it easy to complete this task. We are also thankful to all of the managers and the subordinates of First Security Islami Bank who help us throughout the Project

What is Management Information System?

Management information system is an integrated user machine system for providing information to support operations, management and decision making function in an organization. The system utilizes computer hardware and software, manual procedures, models for analyzing, planning, control & decision making and database.

Introduction to Organization

we have chosen the First Security Islamic Bank ltd as our organization to make this report on Management Information System. Now I m introducing our organization to u all.

History of First Security Islami Bank Ltd.

First Security Islami Bank Limited (FSIBL) was incorporated in Bangladesh on 29th August 1999 as a banking company under companies Act 1994 to carry on banking business. It obtained permission from Bangladesh Bank on 22 September 1997 to commerce its business. The Bank Carries banking activities through its sixty six (66) branches in the country. The commercial banking activities of the bank encompass a wide range of services including accepting deposits, making loans, discounting bills, conducting money transfer and foreign exchange transactions, and performance other related services such as safe keeping, collections and issuing guarantees, acceptances and letter of credit.

Our vision:
Our Vision is to be the unique modern Islami Bank in Bangladesh and to make significant contribution to the national economy and enhance customers trust and wealth, quality investment, employees value and rapid growth in shareholders equity.

Our mission:
To create a technology based most efficient banking environment for its customers. To ensure ethics and transparency in all levels To ensure sustainable growth and establish full value of the honorable shareholders and Above all, to add effective contribution to the national economy To be the most caring and customer friendly and service oriented bank.

Our strategies:
To strive our customers best satisfaction and win their confidence. To manage and operate the bank in the most effective manner. To identify customers needs and monitor their perception towards meeting those requirements. To review and updated polices, procedures and practices to enhance the ability to extend better customer service. To train and develop all employees and provide them adequate resources so that the customers needs reasonable addressed. To promote organizational efficiency by communicating company plans policies and procedures openly to the employees in a timely fashion. To ensure a congenial working environment. To diversity portfolio in both retail and wholesale markets.

Our services:
Online any Branch Banking SMS Banking Locker Service Utility Bills ATM Banking

Areas of Business
FSIB have branches in all the main cities of Bangladesh. At present, the bank has 66 branches of which 26 branches are in Dhaka Division, 25 branches are in Chittagong Division, 06 branches are in Sylhet Division, 03 branches are in Rajshahi Division, 04 branches are in Khulna Division and 02 branches are in Barishal Division.

Total Offices at nation and International level :

FSIB is operating in 66 branches of Bangladesh. FSIB has a history of over 12 years in banking and operates in many of the worlds fastest-growing markets with an extensive global network of over the country. FSIB has own exchange centre in Canada and Italy. And going to launch in USA and Dubai.

Main Objectives :
FSIB focused on the established and emerging markets with an global network. Their main objective is to offer effective contribution to the national economy and to create most efficient banking environment for it customers.

Information system in FSIB

FSIB are using IT Since the start of their business. IT creates an evolution in whole country in every business and so in banking system. Now in FSIB with the help of IS the daily transaction are recorded in branch computers and these branch computers are then connected to the main head office. Server so in this way they keep their daily process update on daily bases. FSIB make thousands of transactions per day with the help of IS. It makes whole process much more quick, simple and reliable. Due to IS Employees can easily connect with other branches, customer service yet improved, online banking emerged and lot of other benefit. FSIB online is an innovative online banking service is an innovative online banking service. IS of FSIB also manage the SMS and ATM service. Now you can manage your finance any time, anywhere. Service commands all the opportunity

Management Overview :
Organization Management Chart
Department Head

Human Resource & Management

IT Department

Finance & accounting

General service division

IT Head

Senior Executive

Organization Resource : Software Resources : Application Software System Software Hardware Resources : Computing Type :

Network between main branch & local Branch :

As first security have different branches at different Areas of Bangladesh. All the branches are connecting with the main branch. Every branch has server which store all data transaction and information of everyday and at the end of the day those are transferred to the server of main branch. Main branch stores all the data of all branches.

Transaction system of FSIBL

TPS in FSIBL Payroll TPS Customer identification Employee record Real time banking Online complain Advices Account opening Online activity ATM card

Lacking of MIS of FSIBL

Credit card system should be improved. If the server is down, it can not be used. As a result all computer connected with this server get interrupted. When any computer of local branches get disturbed, the authority call mechanic from outside. It is not secured as well as time killing. So, they should have personal mechanic to re-order the computer.

This report discuss all the activities that the management information system perform in our selected organization First Security Islami Bank (Bangladesh) It explains how the transaction are made by the bank, using it sector. MIS provide the quality and satisfactory service to the manager and employees to the customers. It creates the relationship of all the entities in the database of the bank. If the authority can recover their lacking regarding management information system, it would help to improve its consumers satisfaction as well as popularity and profitability .