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LISTENING SKILLS

Presented By: Vini Ved Urvashi Gangwal Shweta Joshi Soudamini Bhargava

Index
What is listening? Listening v/s Hearing Listening Process Listening Techniques Barriers To Listening Effective Listening Improving Listening Skills

What is listening?
RECEPTIVE SKILL Involves making sense of the meaningful sounds of language by using context and our knowledge of language and the world. Learners have to be able to understand the main idea of what is said as well as specific details.

They also need to check any predictions they have made; and understand the speakers meaning, emotions, and opinions.

Nature Of Listening Skills


Mental Activity It is an Art Hearing Ability Organizational And Structural Ability Two-Way Process Improves The Concentration

Listening V/S Hearing


Hearing Physical, Natural, Passive Listening Physical As well As Mental Process, Active Learned Process, A Skill Listening Is Hard. You Must Choose To Participate In The Process Of Listening.

Listening Process

Selection

Reception

Meaning Manipulation

Why do we listen?
To gain information. To get feed back. To participate in anothers story. To hear of their experiences and insights. To be in control(information is power) To broaden our horizons(to learn) To create a relationship. To respect and value others.

Barriers To Listening
Perceptual

General

Speaker-Related

Environmental

Listener-Related

Non-verbal Cues

Perceptual Barriers
Frames Of Reference Experience And Expectations Relation With Speaker Selective Perception

Speaker-Related Barriers
Speed Of The Speech Voice Of The Speaker

Use Of Pause
Activeness V/S Inactiveness Medium Of Expression

Listener-Related Barrier
Uninterested Listener Know-All-Type Attitudes Rejecting Person Mental State Of Listener Ambiguous Purpose Rejecting A Subject Avoid Difficult Listening

Non Verbal Cues


Overuse Of Non-Verbal Cues Also Create

Distortions..

Anger
Disgust

Sadness
Surprise

Microsoft Image

Fear

Happiness

General Barriers
Faking Attention Listening Only For Facts Yielding Easily TO Distractions

Environmental Distractions
Uncomfortable Seating Chatting Climate Unsuitable Timing Disturbing Elements Noise Poor Ventilation & Listening

Why Barriers Succeed?


Gap b/w Listening & Speaking Speed Passive Activity No Adjustment Is Possible

Skills For Effective Listening


Perceiving Arranging

Reasoning
Inferring Inquiring

Improving Listening Skills


Stop Talking Put The Speaker At Ease Listeners Interest Is Shown Remove Distractions

Empathize With The Speaker


Ask Questions

Techniques For Listening


Techniques

Listening Mode

concentration

Meaning

Taking Of Notes

Physical setting

Retention listening

Selection Of Listening Mode


Careful Listening Attentive Listening Skimming Scanning

Concentration And Thinking


Anticipation Focus Review

Meaning
Listening focusses upon both words & Non-verbals.

Taking Of Notes
Concentrate On Contents Identify The Purpose Listen For Signposts Understand & Not Evaluate

Physical And Psychological Setting


Personal Physical Conditions Psychological Conditions External Conditions

Retention Listening
Use Memory Aids Setting Priorities

Thinking
Reinforcing Developing Resolve

Thank you all

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