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High Turnover
09-5
Special HR Considerations Facing Retailers Need for Part-Time Employees Demand on Expense Control Changing Employee Demographics International HR Issues
The approaches utilized coordinate the activities of the firms department and employees, while motivating employees to work toward achieving company goals.
The programs used to build employee commitment, and retain valuable human resources
Designing the Organizational Structure Organizational structure Identifies the activities to be performed by specific employees, and determines the lines of authority and responsibility in the firm.
Store Management Tasks Performed in a Retail Firm Recruit, hire, and train store personnel
Plan work schedules Evaluate performance of store personnel Maintain store facilities Locate and display merchandise Sell merchandise to customers
Promote the firm, its merchandise and its services Manage human resources Distribute merchandise Establish financial control
09-15
Organization Design
09-16
procuring merchandise
setting prices
managing inventories
building and maintaining relationships attending trade and fashion shows negotiating with vendors on price, quantities, assortments, delivery dates and payment terms specifying private label merchandise
09-17
Planner responsible for the financial planning and analysis of the merchandise category. They develop the budget plan and monitor performance
09-19
09-20
Reduce costs (overhead falls It is difficult for a retailer to with fewer managers) adapt to local market conditions Coordinated buying achieve It may have problems lower prices from suppliers responding to local competition and labor markets Opportunity to have the best people make decisions for Personnel policies make it hard the entire corporation for local managers to pay competitive wages Increases efficiency
09-21
09-22
09-23
To build its employment brand, use the tagline A Perfect Fit on all correspondence and advertising directed toward potential employees.
09-24
09-25
Incentives
o Commission, Bonus, Stock Options.
Organization Culture
o The set of values, traditions, and customs of a firm that guides employee behavior. o Behavior enforced by social pressure.
09-26
Use of Incentives
Advantages Aligns Employee and Company Goals. Strong Motivating Force. Disadvantages Employees Only Focus on Sales. Less Commitment to Retailer.
09-27
09-28
09-29