Healthcare Human Resource Management

Flynn Mathis Jackson

Chapter 1

The Nature and Challenges of Healthcare HR Management

PowerPoint Presentation by Tonya L. Vogel, PHR

Learning Objectives

After you have read this chapter, you should be able to:
Identify the types of healthcare organizations Describe the current and future states of the healthcare industry List and briefly describe human resource management activities Explain the unique aspects of managing human resources in healthcare organizations Discuss several of the human resource challenges existing in healthcare
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Categories of Healthcare Organizations

Physician Offices and Clinics Hospitals and Medical Centers Nursing and Residential-Care Facilities Home Healthcare Outpatient Care Services Medical and Diagnostic Laboratories Offices and Clinics of Other Health Practitioners Dental Offices and Clinics Other Ambulatory Healthcare Services
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Employment in Healthcare

Employment in Healthcare Healthcare Employment Statistics:

13 million jobs in the U.S.

Labor-intensive industry with wide diversity of positions

Hospitals account for less than 2% of all health service facilities, yet they employ nearly 40% of all healthcare workers
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Healthcare Position Hierarchy

Figure 1-2

Current State of Healthcare

Current Issues Facing U.S. Healthcare:

Growing Resource Needs Multifaceted Workforce Crisis Ensuring Patient Safety and Reducing Variability in Service, Quality, and Cost Providing Culturally Competent Care Technology and Information Management Regulatory Policy
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Future of Healthcare

Future Issues Facing U.S. Healthcare:

Continued Financial Pressures Demographic Changes Technology, Costs, and Competition Public Opinion More Accountability Health Planning Policy Initiatives
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Current and Future States of Healthcare

HR Challenges in Healthcare

Recruitment and Retention

Aging population coupled with fewer workers Shift from inpatient care to outpatient care Alternative care is gaining momentum Independent Practice:
Decline in interest in training nurses Technology professions offering better pay & benefits Many more employment options for women to choose from Increased stress in healthcare workplaces with smaller budgets, staffing shortages, and increased workloads Friction between management and employees will likely result in widespread unionization
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Projected Growth of Selected Health Professions 2000-2010

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Major Healthcare HR Change Elements

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Joint Commission on Accreditation of Healthcare Organizations

JCAHO is an accreditation organization concerned with quality whose members subscribe to a standards-based review process. Onsite reviews ensure the safe and quality care of healthcare consumers. HR Management Responsibilities: Planning for effective staffing Providing competent staff Orientation, training, and educating staff Evaluating competence and managing performance

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The HR Function in Healthcare

HR Management is gaining prominence: Organizations are demanding more efficient and

effective HR services Healthcare HR professionals are increasing their training, skills, understanding, and competency

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HR Management Activities

Figure 1-6

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