Quality management

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EFQM

BY: Mohammed Hamid Abdallah Ibrahim

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Ground rules:
Be prestent !! Interactive Phones sillent/off

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Objectives:

To Define The EFQM To Know the Functions of EFQM (why) Model contents structure Locate The EFQM in the context of QM (EFQM, Deming Prize , RADAR , TQM ) To be familiar with the criteria and subcriteria of EFQM
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EFQM Definition
The EFQM Excellence Model is a practical

tool designed to help organizations drive towards being more competitive by measuring where they are on the path to excellence; helping them understand the Given the then stimulating solutions gaps; and complexities of todays
interconnected world, isolated efforts are no longer effective.

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Why EFQM
To help determine where an organization is on

their journey towards excellence.

To provide a common language to enable the

exchange of ideas and information, both within and outside the organization.
To integrate existing & planned activities,

improving organizational efficiency and effectiveness.

To provide a basic structure for the

organization's management system.

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Model contents structure

Key performance result 15%

Partnership & resources 9%

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Enabler Criteria
Enabler Criteria Leadership It examines how the executive team and other managers inspire and drive total quality as the organisation's fundamental process for continuous improvement.

Policy & Strategy

People

It examines how the organisation incorporates the concept of total quality in the determination, communication, implementation, review and improvement of its policy & strategy. It examines how the organisation releases the full potential of its people to improve its business continuously.

Partnership It examines how the organisation improves its business & Resources continuously by optimization of its resources. Processes
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It examines how key and support processes are identified, reviewed and, if necessary, revised to ensure business will be improved continuously
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Result Criteria
Result Criteria

Customer Results People Results Society Results

It examines what the direct and indirect perception of external customers is of the organisation, its products and services.

It examines what the people's (employees) expectations are about their organisation. It examines what the perception of the organisation is among society (including views of the organisation's approach to quality of life, the environment and the preservation of global resources).

Key It examines what the organisation is achieving in relation to its Performance planned business performance Results

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EFQM Components
9 criteria 32 Sub criteria 8 Concepts RADAR
Key performance result 15% Partnership & resources 9%

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EFQM Fundamental Concepts

1. Achieving Balanced Results 2. Adding Value for Customers 3. Leading with Vision, Inspiration &

Integrity
4. Managing by Processes 5. Succeeding through People. 6. Nurturing Creativity & Innovation 7. Building Partnerships
Back 8. Taking Responsibility for a Sustainable 4/2/12 1010

RADAR

( Scoring)

The RADAR logic is an integral part of the EFQM Excellence Model's application, but also is a valuable management approach in its own right. In short, RADAR states that any organization should:

define the Results it is aiming for plan and develop the Approaches it will use to get there Deploy those approaches, and Assess and Refine (if appropriate) the approaches, based on analysis of the results achieved, and improve approaches where necessary. Back

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Radar Logic

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TQM
Cont/Im Involve Quality provem employe system ent es Click to edit Master subtitle style By using Data, Strategy & effective comm
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Custom er focus

Apply Quality principle s

Organ Culture & activities

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Link between ..?

EFQM Deming Prize RADAR

TQM
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Criterion 1 Leadership 2 Policy & Strategy 3 People

Sub-criteria A b

C D D e

A B C

A B C

D E

4 Partnerships & Resources 5 Processes

A B C

E d

A b c

d e

6 Customer Results 7 People Results 8 Society Results 9 Key Performance Results

A A A A

b b b b

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In Sudan
The situation is not so bleak

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Thank U
Try to apply EFQM on yourself
to gain balance result

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