Index

EMOTIONAL
INTELLIGEN
CEEMOTIONAL INTELLIGENCE
EMOTIONAL
What is Intelligence?
IQ
More potent predictors of
career success were

l l i g ent
i nte
h i g h l y
a d ept?
a ny c i a lly
o w s o
yo u kn o aren’t
Do l e wh
peo p
What is
Emotional Intelligence
HISTORICAL OVERVIEW
Emotional Competencies
Emotional Intelligence
Map
EI Models
Some Gender
Differences
male female
EMOTIO
NS
EMOTIONS
Biological Purpose for
Emotion
Basic Emotions
…hard wired and physiologically
distinctive
Plutchik's Wheel of
Emotions
Evolutionary Advantage to
Emotion
Different views

Conventional View High Performance

Different views

1940’s view Current view

The Limbic System
To Get at Emotion, Go
Deep...

Amygdala is deep within the

most elemental parts of the
brain.
Amygdala hijacks

The Outburst The Silence

Four
Quadrant
Model
Four Quadrant Model
Four Quadrant Model
(questions)
Four Quadrant Model
(schematic)
Self awareness
Self awareness
Emotional self-
awareness

Stay open to our

emotional experience--
can we tolerate the entire bouquet?
Self- awareness
Alexithymia
Self control
Self control
Managing one’s own
emotions
Out of control emotions

Managing one’s own

emotions
Emotional development

The
more
strategies
the better

Managing one’s own

emotions
Using emotions to maximize
intellectual processing and
decision making
Utilizing mild emotional
swings to perform
Self awareness
Self awareness
Developing empathy
Developing empathy
links to
Social skills
Social skills
The art of social relationships
…managing emotions in others
The subtle and complex abilities
which underlie people skills
The danger of the nice
personality
DEVELOPME
NT OF EI
DEVELOPMENT OF EI
The development of EI
Emotion related
dysfunction
Dysfunction at Work
Importance of EI in
Organizations
Importance of EI to Organizations
A one-day seminar won’t do
it.

Unlearn
old
habits
What is Training in EI
Worth?
How to Increase Your EQ
Nine Strategies for
Promoting Emotional
Assessment instruments
IMPULSE
CONTRO
IMPULSE CONTROL
Impulse Control

Control No control
Impulse control
Recognize the HALT State
The ABC’s of Impulse
Control
Move From “Hot” to “Cool”
Feelings
HOT Feelings COOL Feelings
CRITICIS
MCRITICISM
Criticism of the theoretical
foundation
Criticism on
measurement issues
THANK YOU