COACHING

DEFINITION OF COACHING
Coaching is concerned with getting the best out of people, through helping them to realize their potential and ensuring that they have the skills, understanding , knowledge and motivation to succeed.

CHARACTERISTICS OF GOOD COACH

1-positive 2-supportive 3-goal oriented

4-focused
5-observant

ELEMENTS OF GOOD COACHING SESSION

1-establish a purpose 2-establish ground rules 3-keep focused

4-develop dialogue
5-speak clearly 6-discuss one specific issue

COMMUNICATION SKILLS FOR EFFECTIVE COACHING

ASKING QUESTION IN COACHING SESSION

1-An effective question is brief 2-An effective question is focused 3-An effective question is relevant

4-An effective question is constructive

COACHING IN THE WORKPLACE

Three types of coaching as being most useful to staff development: a) Manager as coach (most common) b) Professional coach c) Specialist coach

WHEN AND WHERE TO USE COACHING

Coaching can take place at any time during the working day when assistance is needed or requested by a colleague or team member to: - deal with dilemmas about change - develop a new work-related skills or behavior's - enhance their knowledge - develop their career - overcome difficulties in their team, task or role

FIVE STEPS FOR EFFECTIVE COACHING

1-Descripe performance issue a professional manner 2-Discuss the causes of the problem 3-Identify and write down possible solution

4-Develop specific action plan

5-Conduct follow up session

HOW TO COACH IN YOUR DAILY WORK

These principles underpin good coaching:
- Listening is more important than talking. - Understand what motivates people.

- Everyone is capable of achieving more.

- Peoples past need not be an indication of their future. - People's beliefs about what is possible for themselves are their only limits. - Coaches do not provide the answer except if asked, or If specialist/ technical input is required.

- Coaching does not include criticizing

FINALLY
1-Coaching may benefit company by: -Supporting even greater success. -Increasing staff commitment and satisfaction, which can lead to improved performance and retention.

2-Those receiving coaching benefit by:

- Learning to solve their own problems and be accountable - Improving work-related skills and performance 3-Coaching benefits teams by:

- Encouraging communication and feedback between team members;

- Developing openness to new ways of working 4-Managers gain from using coaching by: - Taking time to understand an issue that is affecting the performance of a team member / colleague - Demonstrating commitment to supporting and developing the skills , knowledge and abilities of a team member / colleague

THANK YOU