COMMUNICATION WITH EMPLOYEES AND ASSOCIATES

Communication

The process of sharing ideas, information, and messages with others in a particular time and place includes writing and talking, as well as nonverbal communication, visual communication and electronic communication

Organization /System

Effective communication and managers communication skills extremely important issues for effective organizational behavior

INFORMATIONS

Healthy and productive work environment

Managemen t

Employees

INFORMATIONS

Common ways people cause problems at work

Starting every sentence with Listen, You idiot.

Working on the premise that only your ideas count Pitting people against each other Believing that mystery is a good thing Never admitting you've done anything wrong.

Avoidance

Ineffective communication Habits

Alienating messages

Misunderstandings Lack of information Decrease in employees performance Decrease in companys turnover, result

SOLUTIONS

A manager should make sure ones communication style is positive and effective. The employees, if they understand the situation correctly, should communicate the problem to the supervisor, or to the higher management in order for the company to take certain measures for solving the problem. Any problem can and should be communicated both among the employees and up to supervisors. The atmosphere inside the company should be encouraging for effective communication so that employees clearly realize how important communication is for each staff member personally, and to the company in general. It is very important for communication to be two way, as Business Performance outlines, - employees should not only listen, but always have a chance, and be encouraged to ask questions, discuss, express own ideas. Feedback mechanisms and sharing best practices internally should be an integral part of organizational performance, and performance management system in particular.

SITUATION

How long will it take you to finish the report?

The problem: The employee starts pondering the pros and cons of padding the schedule versus impressing you, the boss. This has nothing to do with how much time the work will actually take.
The alternative: Begin the interaction as a planning session instead of a quiz. Lets sketch out a rough plan, you might suggest, so that we can figure out how long this project might end up taking.
Employee

How busy I am!

Manager /Head

TWO TYPES OF COMMUNICATION

Internal communication

External communication

Between management and employees affects employees within the company

Between the companys staff and clients, suppliers, vendors

ROUTES OF COMMUNICATION
Downwards
Relates to instruction passed down from employers via line managers and managers to inform subordinates of tasks, decisions, and instructions

Upwards

Involve ideas being relayed through consultative committees

Horizontal

Multi-directional

Informal aspect of workplace communication as it includes gossip and rumors which spread throughout in many different directions

STYLES OF COMMUNICATION Aggressive Communication Passive Communication

Passive-Aggressive Communication
Assertive Communication

BENEFITS OF EFFECTIVE COMMUNICATION IN THE WORKPLACE

Improves Morale

Creates healthy working relationships

Increases Efficiency

END OF PRESENTATION THANK YOU!!!

Aggressive Communication

__You choose and make decisions for others. __You are brutally honest. __You are direct and forceful.

__You are self enhancing and derogatory.

__Youll participate in a win-lose situation only if youll win. __You demand your own way. __You feel righteous, superior, controlling later possibly feeling guilt. __Others feel humiliated, defensive, resentful and hurt around you. __Others view you in the exchange as angry, vengeful, distrustful and fearful.

__The outcome is usually that your goal is achieved at the expense of others. Your rights are upheld but others are violated.
__Your underlying belief system is that you have to put others down to protect yourself.

Passive Communication

_You allow others to choose and make decisions for you. __You are emotionally dishonest. __You are indirect and self denying. __You are inhibited. __If you get your own way, it is by chance. __You feel anxious, ignored, helpless, manipulated, angry at yourself and/or others. __Others feel guilty or superior and frustrated with you. __Others view you in the exchange as a pushover and that you dont know what you want or how you stand on an issue. __The outcome is that others achieve their goals at your expense. Your rights are violated. __Your underlying belief is that you should never make someone uncomfortable or displeased except yourself.
_

Passive-Aggressive Communication

__You manipulate others to choose your way. __You appear honest but underlying comments confuse. __You tend towards indirectness with the air of being direct. __You are self-enhancing but not straight forward about it. __In win-lose situations you will make the opponent look bad or manipulate it so you win. __If you dont get your way youll make snide comments or pout and be the victim. __You feel confused, unclear on how to feel, youre angry but not sure why. Later you possibly feel guilty. __Others feel confused, frustrated, not sure who you are or what you stand for or what to expect next. __Others view you in the exchange as someone they need to protect themselves from and fear being manipulated and controlled. __The outcome is that the goal is avoided or ignored as it cause such confusion or the outcome is the same as with an aggressive or passive style. __Your underlying belief is that you need to fight to be heard and respected. If that means you need to manipulate, be passive or aggressive, so be it.

Assertive Communication

__You choose and make decisions for you. __You are sensitive and caring with your honesty. __You are direct.

__You are self-respecting, self expressive and straight forward.

__You convert win-lose situations to win-win ones. __You are willing to compromise and negotiate. __You feel confident, self-respecting, goal-oriented, valued. Later you may feel a sense of accomplishment. __Others feel valued and respected. __Others view you with respect, trust and understand where you stand. __The outcome is determined by above-board negotiation. Your rights and others are respected. __Your underlying belief is that you have a responsibility to protect your own rights. You respect others but not necessarily their behavior.

Being able to express oneself in a socially acceptable manner that may be easily understood by other people