Production Department

Its the driving force turning wheels of every manufacturing company. Without it, there are no goods to sell to customers. Along with producing, it determines how much of those goods can be produced in a certain time frame.

Duties

Candy Manufacturing Process

1. Candy mixing and cooking Cooking vats are used for candy cooking and mixing. They have variable speed agitators, hydraulic lifts, digital temperature controllers with alarms, sophisticated atmospheric gas burners as well as tilting function.

2. Candy Aerating
Marshmallows, snowballs and aerated chocolate are examples where aeration technology would be used.

3. Candy molding

4. Candy Stamping
Stamping is done with dies that cut the candy to shape from a slab. An example is in the manufacture of chocolate or taffy.

5. Candy drawing

6. Candy cooling
Cold water is often used to cool the equipment that actually is in contact with the candy. Through this, the candy is kept cool as it is manufactured. An example is in the cooling of forming and drawing dies. Other solutions include the use of a refrigerant.

7. Candy coating

8. Candy wrapping and packaging

Administrative accounting:

Administrative accounting:
Chief Accountant Mrs. Pham Thi Quynh Lien - Full Name: Pham Thi Quynh Lien - Sex: Female - Date of Birth: 04/11/1963 - Education Level: University - Qualification: Bachelor of Economy Employment History 1982 - 1986: Finance staff of Vietcandy Company 1997 01/2004: Deputy Manager of Finance Deparment Vietcandy company - 02/2004 to this day: Chief Accountant Vietcandy company - Present Position: Chief Accountant - - Pecentage of stock owner and related person Onwner: 10.000 CP - Debt of Company: None

 Gathering Reporting Evaluating financial data deals with management planning and control the reports can help administrators and managers evaluate the day-to-day activities of the operation

Function
Record Keeping Function: 1. Report regularly to the interested parties by means of financial statements. Protect Business Property: 1. Design such a system of accounting which protect its assets from an unjustified and unwanted use.

 Legal Requirement Function: 1. Accounting system aims at fulfilling the requirements of law. 2. Accounting is a base, with the help of which various returns, documents, statements etc., are prepared. Communicating the Results: 1. Communicating the results to interested parties. The accounting shows a real and true position of the firm of the business

Quality management
Quality Control Manager Full Name: Nguy n Th Thy H ng - Sex: Female - Date of Birth: 08/11/1969 - Education Level: University - Qualification: Master of Business Administration Employment History 1993 1995: Finance & Accounting expert Vietcandy company 1995 2003: Finance & Accounting expert, member of Board of corporate auditors Vietcandy company 2003 to this day: Deputy Chief Finance & Accounting Vietcandy company - Onwner: 0 - Debt of Company: None

 Improve quality and performance which will meet or exceed customer expectations. Can be achieved by integrating all quality-related functions and processes throughout the company.

What is TQM?
Total = everyone is involved in. Quality = continuously improving service to customers. Management = with data and profound knowledge.

Principle
Executive Management Top management should act as the main driver for QM and create an environment that ensures its success. Training Employees should receive regular training on the methods and concepts of quality. Customer Focus Improvements in quality should improve customer satisfaction. Decision Making Quality decisions should be made based on measurements.

 Methodology and Tools Use of appropriate methodology and tools ensures that non-conformances are identified, measured and responded to consistently. Continuous Improvement Companies should continuously work towards improving manufacturing and quality procedures. Company Culture The culture of the company should aim at developing employees ability to work together to improve quality. Employee Involvement Employees should be encouraged to be pro-active in identifying and addressing quality related problems.

CUSTOMER SERVICES

yA bridge between customers and

company yInteract with customers to provide and process information in response to inquiries, concerns and requests about products and services.

yMain Job Tasks and

Responsibilities

y Deal directly with customers either by

telephone, electronically or face to face y Handle and resolve complaints or respond promptly to their inquiries y Process orders, forms, applications and requests

y Manage customers' accounts y keep records of : customer interactions,

transactions, inquiries, comments and complaints y communicate and coordinate with internal departments

SKILLS
y Product knowledge y Communication skills

+ Affability + Agreeablity + Accountability y Listening skills y Problem analysis and problem-solving

VIETCANDY CORPORATION

Marketing Department
Manager: Truong Thi Huyen

Job titles:
Market Researcher Product Manager Brand Manager Marketing Director Chief Marketing Officer

Functions:
 Researching & analyzing marketplace To find out elements which affect the company & making plan for marketing strategy.  Conducting customer surveys Surveys in types of customer (age, background, sex, etc)

Functions:
Building goals, designing & branding products Managing products & budget Assessing price

VIETCANDY CORPORATION

Sale Department

Job Titles:
Sale executive Sale manager New business developer Telesales Sales trainer Distributor sales

Functions:
 Selecting channels for distribution ( export & import )  Public relations (PR) Sales facilities or techniques( telephone sales, companys website, social media such as Twitter, Facebook, blogs )  Researching & exploring new markets Aiming to expand the business