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He that has eyes to see and ears to hear may convince himself that no mortal can keep a secret. If his lips are silent he chats with his fingertips; betrayal oozes out of him at every pore. Sigmund Freud
Exchange of information through nonlinguistic signs or symbols All external stimuli other than spoken or written words and including body motion, characteristics of appearance, voice and use of space and distancing.
BODY LANGUAGE
Aspects
Personal Appearance Facial Expression Posture Gesture Eye Contact Space, Distancing Touch
1. Personal Appearance
The
Person : hair, beard, colour of skin, age,grooming,cleanliness & attractiveness, handicaps, ugliness, abnormality or deformity
Accessories - Appendages
Other
than garments. TangibleSpectacles, false eye lashes/nails, ties, rings,bangles tatoos, buttens, cosmetics etc IntangibleDeodorants, perfumes etc. Either enhance the p.a. or detract from the p.a.
2. FACIAL EXPRESSION
Major visible signs which betray our feelings Used to aid ,inhibit or complement Reveal attitude, confidence Spontaneous emotional expressions To interpret accurately is a tricky task.
FACIAL TYPES
Inhibited Uninhibited Unwitting Blank Substitute Frozen
3. POSTURE
The way one stands, sits or walks Movement of the body, position of hands/legs & other parts Measure of personality, success of communication Vary according to situations
4. Gestures
Any action that sends a visual signal to an onlooker (An observed action) What signals are being received is important Well- timed drive home your ideas Enhance impact, add a greater value Types enumerative, descriptive, locative symbolic, emphatic
5. Eye Contact
Leads to more effective commn Shows whether speaker is sincere & listener is interested Enables to alter/adjust/reframe Establishes rapport Convey both intended as well as unintended messages
Concept Important for nonverbal commn Intimate Zone-Physical touch to 18 inches Personal Zone-18 inches-4 feet Social Zone- 4 feet -12 feet Public Zone- 12 feet-30 feet
7. Haptics (Touch)
Body
Para linguistics
Non verbal vocal cues Voice ( Quality, Pitch, Rate, Volume) Articulation Modulation Pronunciation Pauses
Articulation
Saying words with clarity and forcefulness so they are individually audible and discernible. To speak the sounds according to accepted norms Avoid Sloppy articulation One of the several causes of mispronunciation
Voice Modulation
To regulate, vary and adjust the tone, pitch and volume of the voice. Brings flexibility and vitality to the voice Convey varieties in emotions Absence may lead to monotonous presentations
Pronunciation
To speak the sounds according to accepted norms Follow BRP Individual sounds should be pronounced correctly Word stress should be proper
Pauses
Use pauses at the end of certain thought units Leads to better comprehension Exhibits confidence and control Time the pauses properly Vocalised pauses should be avoided (um-ur) Makes the presentation evasive and untruthful Make a speaker appear deceptive
Summing up
Visible
code is as important as verbal codes Training in the use of v.c.is as essential as .. V.C. are culture specific